If you’ve ever had a problem with your mobile phone or operator, or if you’re a regular reader here, you’ve probably heard the name OFCOM. But what exactly is OFCOM? What do they do? How can they help you (or not, as the case may be)? We’re taking a look at everything you need to know about OFCOM!
Going abroad with your mobile phone can be a dicey proposition. All too often, mobile customers return home to find that their phone bill is far higher than they ever imagined it to be. So just what are you supposed to do when you get a bill that you don’t think is fair, or that you just can’t pay? That’s what we’re here to find out.
Most of us these days have a mobile calling tariff, which includes a set number of minutes that we’re allowed to call each month. Call your mates and minutes are deducted from your account. That’s all very well and good, but there are certain kinds of calls that aren’t included in that monthly allowance. We’re talking about premium rate calling numbers, and there are many reasons why you might want to call these. It used to be that you had no idea how much these numbers were going to cost you, but the law has changed, and there are now stricter rules about how much operators can charge. That’s why today we’re taking a look at premium calling and how much it will cost you, so you don’t get any nasty phone bills!
A mobile phone is not only a large financial investment, but for many of us our phones also contain plenty of personal data. However, it’s a sad truth that mobiles get stolen every day, in fact around 10,000 phones are taken in the UK every 24 hours. A device that’s small enough to fit into your pocket might be convenient, but it’s also a thief’s dream. But if you are unfortunate enough to get your phone stolen, what exactly are you supposed to do? We’re taking you step by step through the process of what to do when you find your phone missing.
There’s nothing worse than picking up your phone to send a text or make a call only to discover that you’ve got no reception. Reception issues are frustrating, but there’s not really a lot you can do about them, or is there? We’re taking a look at boosting your mobile signal, what’s possible and what’s not, so you don’t have to throw your phone out of the window…
Got a defective or broken product and want to claim on your warranty or guarantee? Things might not be quite as simple as you’d think. If you’ve got a fairly new mobile phone, then chances are that it’s probably covered by either a guarantee or warranty should something go wrong. Claiming on this is can be a complicated process though, and that’s why we’re here to help…
If, like most people, you have a contract for service with a mobile operator, there will come a time when that contract runs out. Once your contract is done, you’ve got a choice to make: do you continue your contract as normal (usually the worst option), do you stick with the provider but change the plan or do you go elsewhere? Making the right decision could save you money, which is why we’re taking a look at re-signing mobile contracts and how you can make sure you’re getting the best deal. So let’s take a look at your options:
Like the majority of smartphone users, chances are you constantly check your device just to find something to do. Research suggests that most of us even take it to the toilet to keep occupied while we do our thing. More importantly though, 78% of us are now taking our phone to bed at night and spending a good chunk of time on our devices prior to going to sleep. 
Buying a mobile phone, whether from a retailer or through a mobile contract, is a hefty investment. With top end phones costing hundreds of pounds, you’re likely to be spending a fair proportion of your monthly salary on a hand set. So what happens if that investment doesn’t pan out? The recent Samsung Galaxy Note 7 scare has only served to bring attention to the fact that tech doesn’t always work as advertised. What do you do if you receive a faulty hand set? How do you get your money back? That’s what we’re here to find out.