Home / FAQ
Having Issues With Your Mobile Phone? Whatever the Problem Our Guides Can Help:
Can You Boost Your Mobile Signal?
There’s nothing worse than picking up your phone to send a text or make a call only to discover that you’ve got no reception. Reception issues are frustrating, but there’s not really a lot you can do about them, or is there? We’re taking a look at boosting your mobile signal, what’s possible and what’s not, so you don’t have to throw your phone out of the window…
How to Claim on Your Mobile Warranty / Guarantee
Got a defective or broken product and want to claim on your warranty or guarantee? Things might not be quite as simple as you’d think. If you’ve got a fairly new mobile phone, then chances are that it’s probably covered by either a guarantee or warranty should something go wrong. Claiming on this is can be a complicated process though, and that’s why we’re here to help…
What Happens When Your Phone Contract Ends?
If, like most people, you have a contract for service with a mobile operator, there will come a time when that contract runs out. Once your contract is done, you’ve got a choice to make: do you continue your contract as normal (usually the worst option), do you stick with the provider but change the plan or do you go elsewhere? Making the right decision could save you money, which is why we’re taking a look at re-signing mobile contracts and how you can make sure you’re getting the best deal. So let’s take a look at your options:
The Dangers of Blue Light at Night
Like the majority of smartphone users, chances are you constantly check your device just to find something to do. Research suggests that most of us even take it to the toilet to keep occupied while we do our thing. More importantly though, 78% of us are now taking our phone to bed at night and spending a good chunk of time on our devices prior to going to sleep. [1]
Rejecting a Faulty Phone: What to Do and How to Get Your Money Back
Buying a mobile phone, whether from a retailer or through a mobile contract, is a hefty investment. With top end phones costing hundreds of pounds, you’re likely to be spending a fair proportion of your monthly salary on a hand set. So what happens if that investment doesn’t pan out? The recent Samsung Galaxy Note 7 scare has only served to bring attention to the fact that tech doesn’t always work as advertised. What do you do if you receive a faulty hand set? How do you get your money back? That’s what we’re here to find out.
How To Stop A Child Racking Up Huge Mobile Phone Bill
Mobile phone bills can get expensive enough without adding anything unwanted to them. Unfortunately, many apps and games these days include in app purchases that get stuck on to your phone bill at the end of the month. If you choose to make these purchases that’s fine, but if, like many of us, you let your child play with your phone (or even their own phone), then you might end up paying for things that you didn’t want in the first place.
How To Challenge A Mobile Phone Bill
There’s nothing worse than getting your mobile bill and suddenly realising that it’s way more than you expected. Not to worry though, there are things that you can do to challenge the charges on your hefty payment, and it’s a relatively simple process that we can walk you through.
Can You Get A Phone Contract When You Are Under 18?
To take out a pay monthly phone you will be credit checked so you need to be at least of 18 years of age to take out a mobile phone contract. There is no way around this.
How To Pass A Credit Check For A Mobile Phone?
A credit check for a mobile phone contract looks at many factors and there is no best way to pass one. The main issue is when you have missed payments, defaults or CCJ’s against your name so keeping up to date with all your monthly expenditures is one of the best ways to ensure a good credit record. It also helps if you are earning regular income, are on the electoral roll and are living at a fixed address.
