Buying a mobile phone, whether from a retailer or through a mobile contract, is a hefty investment. With top end phones costing hundreds of pounds, you’re likely to be spending a fair proportion of your monthly salary on a hand set. So what happens if that investment doesn’t pan out? The recent Samsung Galaxy Note 7 scare has only served to bring attention to the fact that tech doesn’t always work as advertised. What do you do if you receive a faulty hand set? How do you get your money back? That’s what we’re here to find out.
Mobile phone bills can get expensive enough without adding anything unwanted to them. Unfortunately, many apps and games these days include in app purchases that get stuck on to your phone bill at the end of the month. If you choose to make these purchases that’s fine, but if, like many of us, you let your child play with your phone (or even their own phone), then you might end up paying for things that you didn’t want in the first place.
There’s nothing worse than getting your mobile bill and suddenly realising that it’s way more than you expected. Not to worry though, there are things that you can do to challenge the charges on your hefty payment, and it’s a relatively simple process that we can walk you through.
To take out a pay monthly phone you will be credit checked so you need to be at least of 18 years of age to take out a mobile phone contract. There is no way around this.
A credit check for a mobile phone contract looks at many factors and there is no best way to pass one. The main issue is when you have missed payments, defaults or CCJ’s against your name so keeping up to date with all your monthly expenditures is one of the best ways to ensure a good credit record. It also helps if you are earning regular income, are on the electoral roll and are living at a fixed address.
All mobile networks in the UK require customers to pass a credit check to take out a contract phone. Whilst you might have heard some are easier to pass than other, the reality is all the networks have very similar credit check processes and it’s difficult to separate them.
Today’s question comes from an anonymous user who has a question regarding selling a mobile phone whilst still tied into a monthly contract. They ask:
Data usage is difficult to estimate as it really depends on what you are doing on your phone but as a guide, if you get 200mb of data per month you should be able send/receive 1,000 emails (no attachments), send/receive 150 emails with attachments, view around 400 Web pages, and put around 50 photos on social media sites.
Several customers have emailed us this week to ask whether or not they need to do anything with a MicroSD card before putting it into their mobile phone.