Plusnet Mobile

2.8 /5

Company Name: Plusnet Mobile

Address: The Balance, 2 Pinfold Street, Sheffield, S1 2GU

Telephone: 0800 079 1133

Visit: www.plus.net/mobile

Plusnet Mobile Reviews and Experiences

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Showing 1 - 8 of 8 reviews
Mr O
Mr O

1 month ago

Customer satisfaction
Customer service
Delivery

"Terrible"

Absolute joke of a network, they "accidentally" cancelled one of my mobile SIM's and after 2 weeks are still unable to reconnect it. They never call back when they say they will and the staff are completely incompetent.

Save yourself the grief and use someone else, they are cheap for a reason.

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Mike H
Mike H

3 months ago

Customer satisfaction
Customer service
Delivery

"Rubbish Website Breaks on Payment Page"

Tried taking out a sim only deal, payment over web did not go through. On their advice tried several times on different machines and browsers, only to find from my bank all my attempts had been authorised but for some reason, they did not collect the money.

Now I have £95 sat in a holding account for 8 day’s and Plusnet refuse to simply email my bank to release the money back to my account. Terrible customer service had planned to move other family members but maybe had a lucky escape.

MPara
MPara

3 months ago

Customer satisfaction
Customer service
Delivery

"Poor or non-existent signal. Plusnet struggle with the simplest of tasks"

Things started off well with Plusnet mobile but then I started to struggle with network coverage. After contacting Plusnet mobile customer services, they concluded that the problem was with my sim and sent me a new one. I followed the activation process and waited and waited and waited with no service. The sim never worked so I put in the original sim which did work meaning that Plusnet never activated the new sim. Coverage contained to be poor or non-existent so I deceived it was time to go and phoned customer services for a PAC. Because of a problem with there systems, they were able to provide me with a PAC- I believe that Ofcom regulation state that they should supply a PAC within two hours so a big FAIL here. I was told that it would take up to 5 days. To add salt to the wound, Plusnet disconnected me from the network on day 2. Another call to customer services whose response was "there's nothing I can do"... It's a waiting game" I messaged them through Twitter on day three and they responded fairly quickly and asked for more information so they could investigate. It then went quiet. I can't wait to see the back of Plusnet mobile and I can never recommend them.

Susie Murray
Susie Murray

3 months ago

Customer satisfaction
Customer service
Delivery

"Excellent Service"

I ordered a sim only deal from Plusnet's website and got a brilliant service from start to finish. They informed me throughout the process and delivered in just a little over 24hrs, well impressed. I have a great experience with Plusnet Mobile. Thanks for the excellent service and very quick delivery.

Junaid
Junaid

6 months ago

Customer satisfaction
Customer service
Delivery

"Difficult to deal with"

I have a SIM only contract with Plusnet. Recently, I changed my name via deed poll and trying to update it with Plusnet has been a joke.

Much easier to change my details with the bank, credit cards, drivers license and passport than these Plusnet lot. As somebody said below, they don't care. Been fine up until now with coverage but customer service is just non existent.

J MC
J MC

8 months ago

Customer satisfaction
Customer service
Delivery

"Happy with coverage"

After some thorough research, I chose plusnet mobile for a sim only deal and after testing it for one week I can say there are both pros and cons to talk about. From the second I started using it I appreciated the wide coverage and 4g speed on EE network (I really felt the boost from 3g). another thing I really like is the smart cap feature that makes sure you don’t exceed your expenditure (which you set as you please). One of the drawbacks of choosing Plusnet mobile is that there’s not a wide palette of plans to choose from. Possibly the biggest disadvantage is that they don’t offer handset deals so you have to look for a mobile phone somewhere else.

Susie Reid
Susie Reid

8 months ago

Customer satisfaction
Customer service
Delivery

"Cheap. Simple. Effective."

I decided to explore some SIM only options after my contract came to an end and swiftly found my new home with Plusnet. It did take me twenty minutes to speak to a human being howoever when the need arose, so here's hoping that won't be a regular occurrence!

Plusnet Fan
Plusnet Fan

8 months ago

Customer satisfaction
Customer service
Delivery

"Great value sim only offers"

I've been using Plusnet broadband for about 2 years now and I love their service and pricing, so I was looking into switching my sim-only phone plan to theirs.

Before I joined the customer service team were really helpful. They gave me pretty honest advice and answered any questions I had. They were pretty upfront about some porting issues I'd read about on other review websites, but honestly, the customer service and pricing alone made me sign up!

So far I've had no issues, although the signal is a little poorer in areas that weren't troublesome before, but that's minor really.