Plusnet Mobile

3 /5

Company Name: Plusnet Mobile

Address: The Balance, 2 Pinfold Street, Sheffield, S1 2GU

Telephone: 0800 079 1133

Visit: www.plus.net/mobile

Find The Best: Plusnet SIM Only Deals

Plusnet Mobile Reviews and Experiences

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Showing 1 - 11 of 11 reviews
Stacey
Stacey

1 month ago

Customer satisfaction
Customer service
Delivery

"Very happy"

Very very happy with my experience from Plusnet customer service. Can’t thank them enough for their help

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Robin
Robin

1 month ago

Customer satisfaction
Customer service
Delivery

"Promise of a brilliant service, yet awkward to deal with"

I don't like being disrespectful to any undeserving company, yet these people are an absolute nightmare to deal with.

1. About to move house
2. Order a sim on a great package
3. Connecting the SIM? Impossible
4. Getting through to support. Waste of valuable time
5. Speak to a person, ABSOLUTELY NO HELP- NO INTEREST OBNOXIOUS ATTITUDE
6. Asked to speak to a higher authority BLOCKED PROGRESS

Naturally, there are circumstances that get in the way, moving house and changing address being the main issue, wrong security answers as things change, fourth attempt to resolve was simply too much trouble.

Conclusion: PATHETIC CUSTOMER SERVICE

Russell
Russell

2 months ago

Customer satisfaction
Customer service
Delivery

"Simple base provider. Buy your own phone and away you go!"

Very simple porting over of existing number via text message.
Coverage, reception and 4G all excellent speed without problems
App to track account very basic. Only one line per account, tedious but not deal breaker.
If only they did mobile WiFi for my boat!

Mr O
Mr O

3 months ago

Customer satisfaction
Customer service
Delivery

"Terrible"

Absolute joke of a network, they "accidentally" cancelled one of my mobile SIM's and after 2 weeks are still unable to reconnect it. They never call back when they say they will and the staff are completely incompetent.

Save yourself the grief and use someone else, they are cheap for a reason.

Mike H
Mike H

4 months ago

Customer satisfaction
Customer service
Delivery

"Rubbish Website Breaks on Payment Page"

Tried taking out a sim only deal, payment over web did not go through. On their advice tried several times on different machines and browsers, only to find from my bank all my attempts had been authorised but for some reason, they did not collect the money.

Now I have £95 sat in a holding account for 8 day’s and Plusnet refuse to simply email my bank to release the money back to my account. Terrible customer service had planned to move other family members but maybe had a lucky escape.

MPara
MPara

5 months ago

Customer satisfaction
Customer service
Delivery

"Poor or non-existent signal. Plusnet struggle with the simplest of tasks"

Things started off well with Plusnet mobile but then I started to struggle with network coverage. After contacting Plusnet mobile customer services, they concluded that the problem was with my sim and sent me a new one. I followed the activation process and waited and waited and waited with no service. The sim never worked so I put in the original sim which did work meaning that Plusnet never activated the new sim. Coverage contained to be poor or non-existent so I deceived it was time to go and phoned customer services for a PAC. Because of a problem with there systems, they were able to provide me with a PAC- I believe that Ofcom regulation state that they should supply a PAC within two hours so a big FAIL here. I was told that it would take up to 5 days. To add salt to the wound, Plusnet disconnected me from the network on day 2. Another call to customer services whose response was "there's nothing I can do"... It's a waiting game" I messaged them through Twitter on day three and they responded fairly quickly and asked for more information so they could investigate. It then went quiet. I can't wait to see the back of Plusnet mobile and I can never recommend them.

Susie Murray
Susie Murray

5 months ago

Customer satisfaction
Customer service
Delivery

"Excellent Service"

I ordered a sim only deal from Plusnet's website and got a brilliant service from start to finish. They informed me throughout the process and delivered in just a little over 24hrs, well impressed. I have a great experience with Plusnet Mobile. Thanks for the excellent service and very quick delivery.

Junaid
Junaid

8 months ago

Customer satisfaction
Customer service
Delivery

"Difficult to deal with"

I have a SIM only contract with Plusnet. Recently, I changed my name via deed poll and trying to update it with Plusnet has been a joke.

Much easier to change my details with the bank, credit cards, drivers license and passport than these Plusnet lot. As somebody said below, they don't care. Been fine up until now with coverage but customer service is just non existent.

J MC
J MC

10 months ago

Customer satisfaction
Customer service
Delivery

"Happy with coverage"

After some thorough research, I chose plusnet mobile for a sim only deal and after testing it for one week I can say there are both pros and cons to talk about. From the second I started using it I appreciated the wide coverage and 4g speed on EE network (I really felt the boost from 3g). another thing I really like is the smart cap feature that makes sure you don’t exceed your expenditure (which you set as you please). One of the drawbacks of choosing Plusnet mobile is that there’s not a wide palette of plans to choose from. Possibly the biggest disadvantage is that they don’t offer handset deals so you have to look for a mobile phone somewhere else.

Susie Reid
Susie Reid

10 months ago

Customer satisfaction
Customer service
Delivery

"Cheap. Simple. Effective."

I decided to explore some SIM only options after my contract came to an end and swiftly found my new home with Plusnet. It did take me twenty minutes to speak to a human being howoever when the need arose, so here's hoping that won't be a regular occurrence!

Plusnet Fan
Plusnet Fan

10 months ago

Customer satisfaction
Customer service
Delivery

"Great value sim only offers"

I've been using Plusnet broadband for about 2 years now and I love their service and pricing, so I was looking into switching my sim-only phone plan to theirs.

Before I joined the customer service team were really helpful. They gave me pretty honest advice and answered any questions I had. They were pretty upfront about some porting issues I'd read about on other review websites, but honestly, the customer service and pricing alone made me sign up!

So far I've had no issues, although the signal is a little poorer in areas that weren't troublesome before, but that's minor really.

Our In-Depth Plusnet Mobile Review - The Best and Worst Bits About Plusnet Mobile

Plusnet is a low-cost mobile network owned by British Telecom, and they use EE’s mobile infrastructure to provide service. Unlike most low-cost networks, Plusnet does not provide a pay as you go service. Instead, they specialise in 30-day rolling contracts.

The Pros and Cons of Using Plusnet

Before we get into the details of what Plusnet has to offer, let’s take a look at the basic pros and cons of choosing Plusnet as your service provider:

Pros

  • 30-day rolling contracts are flexible, allowing you the convenience of a phone contract but not tying you down for a year or even two
  • Since Plusnet uses EE’s infrastructure, they get fantastic 4G coverage (the best in the UK!)
  • Prices are very cheap, particularly when taking into account Plusnet’s frequent special offers and discounts

Cons

  • Lack of pay as you go service could be a deal breaker for some since you won’t be able to pay upfront and will receive a phone bill (which could have extra charges if you use more than your monthly limits)
  • Unlike many operators, Plusnet does not offer data rollover, so if you choose a plan with too much data you could be losing money. And Plusnet does not offer any big data packages at all
  • There are many special extras, and despite using EE’s network and the company being owned by BT you don’t get 4G+ speeds like EE customers, or access to BT Sport like BT customers, for example

Coverage with Plusnet

Because Plusnet uses EE’s infrastructure to provide service, you’ll get the same coverage as EE customers get. That means awesome 99% coverage for 2G and 3G, as well as around 90% coverage for 4G (the best in the UK). However, you should double check the coverage map on Plusnet’s website just to ensure that you are going to get a good reception in your local area.

Packages with Plusnet

Plusnet only offers SIM Only 30-day rolling contracts. These contracts automatically renew every 30 days but can be cancelled at the end of any period, giving you more flexibility. The contract options currently available with Plusnet are:

  • 250 minutes, 500 texts, 500 mb of mobile data for £6 a month
  • 1000 minutes, unlimited text messages, 1 GB of mobile data for £8 a month
  • 1500 minutes, unlimited text messages, 2 GB of mobile data for £10 a month
  • 2000 minutes, unlimited text messages, 3 GB of mobile data for £12.50 a month
  • Unlimited minutes, unlimited text messages, 4 GB of mobile data for £15 a month

Note that there are no big data packages there, so if you’re a big data user, you’ll want to look at other operators. If these packages don’t exactly meet your needs, Plusnet does offer a range of add-ons (these renew automatically with each 30-day rolling contract, but can be cancelled at any time). Basically, add-ons give you extra service for extra money. The available add-ons are:

  • Minutes: 100 minutes for £1.50, 250 minutes for £4, 500 minutes for £8, or 1000 minutes for £12
  • Texts: 100 texts for £1, 500 texts for £4, or 1000 texts for £6
  • Data: 250 mb for £2, 500 mb for £4, 1 GB for £6, 2 GB for £10, or 4 GB for £15

Do note that it’s almost always cheaper to upgrade your phone plan to a bigger package than it is to consistently use add-ons. Add-ons are generally only a good idea if they’re a one-off.

Credit Expiry

Since Plusnet do not offer pay as you go services, then credit expiry is not an issue.

Extras and Features

As a low-cost operator, Plusnet doesn’t offer much in the way of extras. There are a few things that you should be aware of, however:

Frequent Deals

Plusnet discounts their service extremely often (nearly every week). This means that it’s unlikely you’ll be paying the full prices listed above. You’ll need to check Plusnet’s website for current deals before signing up.

Smart Cap

All Plusnet contracts have a spending cap. This limits the amount of money you can be billed for (on top of your regular contract price). You can set this cap yourself (using your online Plusnet account) at anywhere between £0 (you can’t spend more than your regular monthly charge) up to £30 (you can spend your monthly charge plus an extras £30).

Plusnet Broadband

If you’re a Plusnet broadband customer you can get discounts on your Plusnet Mobile contract, this generally means extra minutes and texts added to your limit.

Comparison to Other Networks

Plusnet is a low-cost network, however, their prices aren’t always the cheapest around. For example, £6 gets you 250 minutes, 500 texts and 500 mb of data with Plusnet, but the same price gets you unlimited minutes and texts and 500 mb of data with Vodafone, and £6.25 gets you unlimited minutes and texts and 1 GB of data with Smarty. And the more data you include with your plan, the worse that comparison gets. Plusnet’s £15 a month plan gives you unlimited minutes and data and 4 GB of data, but with Three you get the exact same limits for only £9 a month.

On the whole, full price contracts with Plusnet aren’t a great deal. However, throw in one of Plusnet’s regular discounts, or become a Plusnet Broadband user, and you could find that you do end up saving money when compared with other operators. So everything really depends on what kind of special offers Plusnet are running.

Handsets with Plusnet

Plusnet is a SIM only operator, meaning that they don’t allow you to buy phones on your contract. This means that you’ll need an unlocked smartphone in order to use Plusnet’s service. Plusnet will provide you with a free SIM card to put into your mobile.

Wifi Calling and WiFi Hotspots

Plusnet does not offer WiFi calling (unlike EE), so you will be dependent on good regular mobile reception. But given that you get 99% mobile coverage, this shouldn’t really be an issue (though you will need to use your calling minute limit, unlike with WiFi calling where no minutes are deducted). You also will not get access to free WiFi hotspots (despite both BT and EE offering them), so you’ll need to use mobile data or WiFi from cafes or restaurants whilst away from home.

Mobile Tethering

Finally, Plusnet does allow mobile tethering on all their plans. So if you want to use your mobile data to get your tablet or another device online you’re free to do so.

Bottom Line

If you’re looking for a flexible SIM only contract then Plusnet could be a good deal, depending on which special offers the company are running when you sign up. In the absence of special offers though, prices with Plusnet aren’t generally the lowest. And if you want big data plans, longer fixed-term contracts, a phone on contract, or a pay as you go plan, then you’ll need to look at other operators since Plusnet offers none of these.