Plusnet Mobile Reviews

2.3 /5

Company Name: Plusnet Mobile

Address: The Balance, 2 Pinfold Street, Sheffield, S1 2GU

Telephone: 0800 079 1133

Visit: www.plus.net/mobile

Find The Best: Plusnet SIM Only Deals

Plusnet Mobile Reviews and Experiences

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Showing 1 - 26 of 26 reviews
Sophie
Sophie

3 weeks ago

Customer satisfaction
Customer service
Delivery

"Awful"

Awful mobile signal everywhere. Signal drops out and is very intermittent. For 3 days had no signal because of a problem with the local mast with no estimated fix times available- this meant no phone signal,- calls, messages or data. Phone completely useless and still paying for the service. DO NOT use plusnet, not worth the hassle.

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Lynn
Lynn

1 month ago

Customer satisfaction
Customer service
Delivery

"Excellent all rounder"

Fast delivery, excellent customer service and full network here in Sheffield S5 area. How can you complain when you have a 5* all rounder service from Plusnet ;)

Lisa
Lisa

2 months ago

Customer satisfaction
Customer service
Delivery

"Terrible.. stay clear"

Signed up for a monthly sim only contract. People can’t call me because they rarely can get through ( no signal). 90% of the time I can’t call out ( yet again any signal) and can’t get mobile data anywhere.. yep once again - NO SIGNAL.

I did report to customer services, they sent another sim saying it was prob faulty. New sims just the same, my husband has had to replace his Plusnet sim 3 times in 5 months... All they say is ‘oh it must be a faulty sim’. No Plusnet you're just rubbish!

Rich
Rich

4 months ago

Customer satisfaction
Customer service
Delivery

"Terrible"

DO NOT GO NEAR PLUS NET. CHEAPEST IS NOT BEST.

I signed up for 2 sim only contracts - one for me 1.5Gb and the other for my wife 2Gb. I had been with EE for years with exactly the same data usage.

Right from my first month, PlusNet started telling me I was exceeding my data usage. I monitored my usage on my phone and it was nowhere near what they were saying. When I asked them to give me a breakdown of the data usage they said they couldn't.

The final straw was when they told me I had used 80% of my usage, then the following morning they told me I had used it all. In the interim period I had solely been on my wifi at home! They then tried to tell me it was me and my phone (wifi assist, background app refresh, etc). I know my settings and my phone and it definitely was not me.

I am cross that I gave up on EE, my silly fault.

Nell
Nell

4 months ago

Customer satisfaction
Customer service
Delivery

"The worst mobile provider. Don’t use them at any cost!"

I signed up for a SIM card, it was never used as my existing handset was acting up, so I had no choice but to get a contract with someone else to get a new handset. I cancelled my Plusnet mobile account, having paid for a service that was never used. After multiple calls and emails, where they keep advising me that they have closed my account and refunded my money, they have failed to do either. After the last email advising me that a refund had been processed, 25 days later it still hasn't arrived. I contacted them to query it and advise them if they attempted to refund now, my bank details were now changed. They refused to issue a cheque and tell me that they only way I can get my refund is to phone them and set up another direct debit (my Bank has advised against this as a Direct Debit gives them authorisation to take money and is not needed for a refund. I have totally lost patience with this company, they have failed multiple times to cancel my account and refund my money. I would not wish anyone else to have to go through the hassle I have with this company. They have failed to provide anything they promised. Please don't use them and take your business elsewhere, to save your sanity. Plusnet you should be absolutely ashamed for your treatment of customers.

Fran
Fran

5 months ago

Customer satisfaction
Customer service
Delivery

"Nightmare"

I signed up to plusnet mobile being told I'd be sent a £45 high St voucher which never arrived. I made around 10 phone calls. Sometimes when I rang I was told it would arrive and other times I was told I wasn't entitled with no explanation. Finally one person took the initiative to listen to the recording but I was told I wasn't entitled. At last it was resolved. It shouldn't have been that difficult

Fran
Fran

5 months ago

Customer satisfaction
Customer service
Delivery

"Woeful service from multiple customer service personnel"

My mobile phone bill was considerably more than any month in the 2 years I had been with Plusnet. I rang and queried the bill, 3 times, before speaking to someone who took my comments seriously. I was offered a new SIM card to reset the account and hopefully restore order. I was offered a refund for the text messages to USA I have no knowledge of, the sum of £8.
I had also overrun my data usage. I had no idea why, none of my routines had changed from preceding months and this was going to cost me £20!

45 minutes after the call and the order for a new Sim 4G disappeared from my phone! I was about to travel on holiday & 2 calls later was assured loss of 4G was a geographical issue and nothing to do with Plusnet.

My monthly bill arrived while on holiday by email, I have been credited with £1.86
not the “gesture of goodwill in reimbursing the charges incurred texting USA “ which was approx £8

A week later and home from holiday a new Sim had been delivered, I rang as advised to have it activated. By now I have logged numerous calls on Plusnet system and brought to this advisors attention my recent issues were most uncharacteristic in my contract history.

He noticed my data roaming had been turned off by a colleague, on the day I had rung twice to question why I was no longer able to access 4G.

He also commented on my unusual excess use of data that probably resulted from my broadband access fluctuation, supplied by Plusnet!! A double whammy. My home broadband often drops, my mobile phone continues to use up data and rack up my big bill.

Finally someone acknowledged the problem and it was of Plusnets making.

My new Sim should have been activated within 2 hours.
After 2 hours I rang and was informed the activation was pending and nothing could be done to gauge how long this would take. I was not asked for my mobile number, was told my iPhone had a problem and it was nothing to do with Plusnet.

2 hours later, Still no 4G and another call. I was told to turn my phone off and on, standard procedure to activate a new Sim. Apparently not standard enough to be told by the previous ‘advisor’

I have wasted a few hours of life I won’t get back on this sorry tale.

Plusnet do provide a UK based customer service line, issues are discussed with an English speaking advisor. However, each advisor has a varied level of skill, & understanding and in my experience, only 1 in 8 calls results in something useful and positive.

As a customer, this is unacceptable and deeply frustrating.
I will be looking to switch to another mobile phone service and broadband provider ASAP.

Richard
Richard

5 months ago

Customer satisfaction
Customer service
Delivery

"No customer service"

They take money out of your account after it has closed and then refuse to refund you. Spent 10 hours of my life speaking to morons

MBBS
MBBS

5 months ago

Customer satisfaction
Customer service
Delivery

"Utterly shoddy service (mobile)"

Outrageously raised prices for MMS.

DOES NOT support shortcode (a short mobile number that utility companies and banks use to contact you). If you receive a message from your bank that uses shortcodes (e.g. 456633), you will not be able to reply to that SMS, however important that might be.

Called the customer service and some guy responded that they don't support it - that is it.

Mobile network coverage is poor in many parts of the UK and it is pathetic in Germany. So if you have Plusnet and thinking of taking your mobile abroad, think twice.

Erica Beeson
Erica Beeson

7 months ago

Customer satisfaction
Customer service
Delivery

"Customer service absymal"

What is there more to add? You promise to call them don't bother to call. I have no idea why I am paying so much money for an intermittent signal. Wanting a new SIM but having to buy into another broadband contract with a company I despise.

Nate
Nate

7 months ago

Customer satisfaction
Customer service
Delivery

"The worse mobile network provider I have ever experienced"

The worse mobile network provider I have ever experienced. You loose signal for 1 day per month atleast for no reason. They blame EE network which wasn't down.

Then there customer services are shocking. Steer well clear.

Andrew Barker
Andrew Barker

7 months ago

Customer satisfaction
Customer service
Delivery

"Cheap reliable fantastic customer service"

Today I phoned Plusnet mobile with a question about my bill. I got charged £5 for less than a sec that I didn't pick that was refunded no problems at all. To top that they reviewed my tariff and increased my data from 6 to 8gb for no extra cost, I have mates rates as I have Plusnet fibre so £10pm. And the people I spoke to were happy to help

Robert Brook
Robert Brook

8 months ago

Customer satisfaction
Customer service
Delivery

"Poor for roaming"

Used PlusNet on an unblocked Nokia 5, and where there's a signal in UK it's good, especially if it is 4G. No rollover of credit from month to month. In my village, a mere 4 miles from Chester, the coverage was very patchy, but that goes for all providers.

Then I moved to work in Costa Rica for a year. Previous visits had shown that roaming with EE was fine, as is my wife's O2. Not PlusNet. Reading their community blog, I realise that this is a widespread problem. Their online chat tried to be helpful, but they just don't have roaming arrangements with foreign networks in this part of the world. Porting numbers doesn't work outside the UK, so now I use a PAYG O2 SIM and had to tell everyone my new number. Remember that for credit card purchases they often text a security code to your mobile, so effectively you can't use your credit card where there is no roaming. A serious flaw. I will avoid PlusNet from now on.

Max
Max

8 months ago

Customer satisfaction
Customer service
Delivery

"Poor start but ok now"

Plusnet Mobile were terrible at the beginning. I moved over, number ported over but could not activate my sim. Apparently, the ‘activator system' was down and they did not know when it would be working. Call centre staff only interested when they are selling to you. Once up and running it's been fine but a very poor start and don't look forward to getting in touch with customer service again should I need to.

James
James

8 months ago

Customer satisfaction
Customer service
Delivery

"Absolutely Useless"

They have been getting a huge monthly rip off sum for 2 years. Promised the earth on renewal. Phone didn't turn up. No-one took responsibility. Phoned EE and got straight through. Sorted new better package at a lower price! Just useless.

Stacey
Stacey

11 months ago

Customer satisfaction
Customer service
Delivery

"Very happy"

Very very happy with my experience from Plusnet customer service. Can’t thank them enough for their help

Robin
Robin

11 months ago

Customer satisfaction
Customer service
Delivery

"Promise of a brilliant service, yet awkward to deal with"

I don't like being disrespectful to any undeserving company, yet these people are an absolute nightmare to deal with.

1. About to move house
2. Order a sim on a great package
3. Connecting the SIM? Impossible
4. Getting through to support. Waste of valuable time
5. Speak to a person, ABSOLUTELY NO HELP- NO INTEREST OBNOXIOUS ATTITUDE
6. Asked to speak to a higher authority BLOCKED PROGRESS

Naturally, there are circumstances that get in the way, moving house and changing address being the main issue, wrong security answers as things change, fourth attempt to resolve was simply too much trouble.

Conclusion: PATHETIC CUSTOMER SERVICE

Russell
Russell

12 months ago

Customer satisfaction
Customer service
Delivery

"Simple base provider. Buy your own phone and away you go!"

Very simple porting over of existing number via text message.
Coverage, reception and 4G all excellent speed without problems
App to track account very basic. Only one line per account, tedious but not deal breaker.
If only they did mobile WiFi for my boat!

Mr O
Mr O

1 year ago

Customer satisfaction
Customer service
Delivery

"Terrible"

Absolute joke of a network, they "accidentally" cancelled one of my mobile SIM's and after 2 weeks are still unable to reconnect it. They never call back when they say they will and the staff are completely incompetent.

Save yourself the grief and use someone else, they are cheap for a reason.

Mike H
Mike H

1 year ago

Customer satisfaction
Customer service
Delivery

"Rubbish Website Breaks on Payment Page"

Tried taking out a sim only deal, payment over web did not go through. On their advice tried several times on different machines and browsers, only to find from my bank all my attempts had been authorised but for some reason, they did not collect the money.

Now I have £95 sat in a holding account for 8 day’s and Plusnet refuse to simply email my bank to release the money back to my account. Terrible customer service had planned to move other family members but maybe had a lucky escape.

MPara
MPara

1 year ago

Customer satisfaction
Customer service
Delivery

"Poor or non-existent signal. Plusnet struggle with the simplest of tasks"

Things started off well with Plusnet mobile but then I started to struggle with network coverage. After contacting Plusnet mobile customer services, they concluded that the problem was with my sim and sent me a new one. I followed the activation process and waited and waited and waited with no service. The sim never worked so I put in the original sim which did work meaning that Plusnet never activated the new sim. Coverage contained to be poor or non-existent so I deceived it was time to go and phoned customer services for a PAC. Because of a problem with there systems, they were able to provide me with a PAC- I believe that Ofcom regulation state that they should supply a PAC within two hours so a big FAIL here. I was told that it would take up to 5 days. To add salt to the wound, Plusnet disconnected me from the network on day 2. Another call to customer services whose response was "there's nothing I can do"... It's a waiting game" I messaged them through Twitter on day three and they responded fairly quickly and asked for more information so they could investigate. It then went quiet. I can't wait to see the back of Plusnet mobile and I can never recommend them.

Susie Murray
Susie Murray

1 year ago

Customer satisfaction
Customer service
Delivery

"Excellent Service"

I ordered a sim only deal from Plusnet's website and got a brilliant service from start to finish. They informed me throughout the process and delivered in just a little over 24hrs, well impressed. I have a great experience with Plusnet Mobile. Thanks for the excellent service and very quick delivery.

Junaid
Junaid

1 year ago

Customer satisfaction
Customer service
Delivery

"Difficult to deal with"

I have a SIM only contract with Plusnet. Recently, I changed my name via deed poll and trying to update it with Plusnet has been a joke.

Much easier to change my details with the bank, credit cards, drivers license and passport than these Plusnet lot. As somebody said below, they don't care. Been fine up until now with coverage but customer service is just non existent.

J MC
J MC

2 years ago

Customer satisfaction
Customer service
Delivery

"Happy with coverage"

After some thorough research, I chose plusnet mobile for a sim only deal and after testing it for one week I can say there are both pros and cons to talk about. From the second I started using it I appreciated the wide coverage and 4g speed on EE network (I really felt the boost from 3g). another thing I really like is the smart cap feature that makes sure you don’t exceed your expenditure (which you set as you please). One of the drawbacks of choosing Plusnet mobile is that there’s not a wide palette of plans to choose from. Possibly the biggest disadvantage is that they don’t offer handset deals so you have to look for a mobile phone somewhere else.

Susie Reid
Susie Reid

2 years ago

Customer satisfaction
Customer service
Delivery

"Cheap. Simple. Effective."

I decided to explore some SIM only options after my contract came to an end and swiftly found my new home with Plusnet. It did take me twenty minutes to speak to a human being howoever when the need arose, so here's hoping that won't be a regular occurrence!

Plusnet Fan
Plusnet Fan

2 years ago

Customer satisfaction
Customer service
Delivery

"Great value sim only offers"

I've been using Plusnet broadband for about 2 years now and I love their service and pricing, so I was looking into switching my sim-only phone plan to theirs.

Before I joined the customer service team were really helpful. They gave me pretty honest advice and answered any questions I had. They were pretty upfront about some porting issues I'd read about on other review websites, but honestly, the customer service and pricing alone made me sign up!

So far I've had no issues, although the signal is a little poorer in areas that weren't troublesome before, but that's minor really.

Our In-Depth Plusnet Mobile Review - The Best and Worst Bits About Plusnet Mobile

Plusnet is a low-cost mobile network owned by British Telecom, and they use EE’s mobile infrastructure to provide service. Unlike most low-cost networks, Plusnet does not provide a pay as you go service. Instead, they specialise in 30-day rolling contracts.

The Pros and Cons of Using Plusnet

Before we get into the details of what Plusnet has to offer, let’s take a look at the basic pros and cons of choosing Plusnet as your service provider:

Pros

  • 30-day rolling contracts are flexible, allowing you the convenience of a phone contract but not tying you down for a year or even two
  • Since Plusnet uses EE’s infrastructure, they get fantastic 4G coverage (the best in the UK!)
  • Prices are very cheap, particularly when taking into account Plusnet’s frequent special offers and discounts

Cons

  • Lack of pay as you go service could be a deal breaker for some since you won’t be able to pay upfront and will receive a phone bill (which could have extra charges if you use more than your monthly limits)
  • Unlike many operators, Plusnet does not offer data rollover, so if you choose a plan with too much data you could be losing money. And Plusnet does not offer any big data packages at all
  • There are many special extras, and despite using EE’s network and the company being owned by BT you don’t get 4G+ speeds like EE customers, or access to BT Sport like BT customers, for example

Coverage with Plusnet

Because Plusnet uses EE’s infrastructure to provide service, you’ll get the same coverage as EE customers get. That means awesome 99% coverage for 2G and 3G, as well as around 90% coverage for 4G (the best in the UK). However, you should double check the coverage map on Plusnet’s website just to ensure that you are going to get a good reception in your local area.

Packages with Plusnet

Plusnet only offers SIM Only 30-day rolling contracts. These contracts automatically renew every 30 days but can be cancelled at the end of any period, giving you more flexibility. The contract options currently available with Plusnet are:

  • 250 minutes, 500 texts, 500 mb of mobile data for £6 a month
  • 1000 minutes, unlimited text messages, 1 GB of mobile data for £8 a month
  • 1500 minutes, unlimited text messages, 2 GB of mobile data for £10 a month
  • 2000 minutes, unlimited text messages, 3 GB of mobile data for £12.50 a month
  • Unlimited minutes, unlimited text messages, 4 GB of mobile data for £15 a month

Note that there are no big data packages there, so if you’re a big data user, you’ll want to look at other operators. If these packages don’t exactly meet your needs, Plusnet does offer a range of add-ons (these renew automatically with each 30-day rolling contract, but can be cancelled at any time). Basically, add-ons give you extra service for extra money. The available add-ons are:

  • Minutes: 100 minutes for £1.50, 250 minutes for £4, 500 minutes for £8, or 1000 minutes for £12
  • Texts: 100 texts for £1, 500 texts for £4, or 1000 texts for £6
  • Data: 250 mb for £2, 500 mb for £4, 1 GB for £6, 2 GB for £10, or 4 GB for £15

Do note that it’s almost always cheaper to upgrade your phone plan to a bigger package than it is to consistently use add-ons. Add-ons are generally only a good idea if they’re a one-off.

Credit Expiry

Since Plusnet do not offer pay as you go services, then credit expiry is not an issue.

Extras and Features

As a low-cost operator, Plusnet doesn’t offer much in the way of extras. There are a few things that you should be aware of, however:

Frequent Deals

Plusnet discounts their service extremely often (nearly every week). This means that it’s unlikely you’ll be paying the full prices listed above. You’ll need to check Plusnet’s website for current deals before signing up.

Smart Cap

All Plusnet contracts have a spending cap. This limits the amount of money you can be billed for (on top of your regular contract price). You can set this cap yourself (using your online Plusnet account) at anywhere between £0 (you can’t spend more than your regular monthly charge) up to £30 (you can spend your monthly charge plus an extras £30).

Plusnet Broadband

If you’re a Plusnet broadband customer you can get discounts on your Plusnet Mobile contract, this generally means extra minutes and texts added to your limit.

Comparison to Other Networks

Plusnet is a low-cost network, however, their prices aren’t always the cheapest around. For example, £6 gets you 250 minutes, 500 texts and 500 mb of data with Plusnet, but the same price gets you unlimited minutes and texts and 500 mb of data with Vodafone, and £6.25 gets you unlimited minutes and texts and 1 GB of data with Smarty. And the more data you include with your plan, the worse that comparison gets. Plusnet’s £15 a month plan gives you unlimited minutes and data and 4 GB of data, but with Three you get the exact same limits for only £9 a month.

On the whole, full price contracts with Plusnet aren’t a great deal. However, throw in one of Plusnet’s regular discounts, or become a Plusnet Broadband user, and you could find that you do end up saving money when compared with other operators. So everything really depends on what kind of special offers Plusnet are running.

Handsets with Plusnet

Plusnet is a SIM only operator, meaning that they don’t allow you to buy phones on your contract. This means that you’ll need an unlocked smartphone in order to use Plusnet’s service. Plusnet will provide you with a free SIM card to put into your mobile.

Wifi Calling and WiFi Hotspots

Plusnet does not offer WiFi calling (unlike EE), so you will be dependent on good regular mobile reception. But given that you get 99% mobile coverage, this shouldn’t really be an issue (though you will need to use your calling minute limit, unlike with WiFi calling where no minutes are deducted). You also will not get access to free WiFi hotspots (despite both BT and EE offering them), so you’ll need to use mobile data or WiFi from cafes or restaurants whilst away from home.

Mobile Tethering

Finally, Plusnet does allow mobile tethering on all their plans. So if you want to use your mobile data to get your tablet or another device online you’re free to do so.

Bottom Line

If you’re looking for a flexible SIM only contract then Plusnet could be a good deal, depending on which special offers the company are running when you sign up. In the absence of special offers though, prices with Plusnet aren’t generally the lowest. And if you want big data plans, longer fixed-term contracts, a phone on contract, or a pay as you go plan, then you’ll need to look at other operators since Plusnet offers none of these.