BT Mobile

3 /5

Company Name: BT Mobile

Address: BT Correspondence Centre, Providence Row, Durham, DH98 1BT

Telephone: 0800 800 150

Visit: www.productsandservices.bt.com/mobile

BT Mobile Reviews and Experiences

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Showing 1 - 5 of 5 reviews
Peter
Peter

1 week ago

Customer satisfaction
Customer service
Delivery

"Not recommended"

My advice would be to avoid BT Mobile.

The one plus point is the network coverage, which is very good.

But unfortunately they are very expensive and you pay much more than some other networks for no real reason. I have moved to Three which is far cheaper for the data I need.

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Glen
Glen

2 months ago

Customer satisfaction
Customer service
Delivery

"Sorted out issues for me"

I had a few teething problems-with-keeping my number and initially had problems getting it sorted.

However, I escalated a complaint via resolver, which is fab if you need to make a complaint; when I got a call out of the blue from the BT High-Level-Complaints team, he was fantastic and knew there was a problem, sorted out-the, issue and put-£50.00 Credit into my BT Account.

No more issues since, the network has been running fine without any problems! Can't give 5* as should have sorted it without Resolver but all good now.

Mr Anon
Mr Anon

3 months ago

Customer satisfaction
Customer service
Delivery

"Ok deal but quite expensive"

BT Mobile was my provider of choice when changing my sim. The sim deal costs me £23 a month and for that price I only get 10GB of 4G data. However I do get unlimited texts and unlimited minutes. This deal wasn't ideal since I was looking for a cheaper plan with more data but I'd heard good things about BT from a friend. I would rate the deal I received from BT Mobile as a 3 star since I would have liked more data for a more reasonable price. I wouldn't recommend BT Mobile to anyone else on a budget due to the pricing but I can't fault coverage or service so far. I am yet to try it abroad.

Shan
Shan

6 months ago

Customer satisfaction
Customer service
Delivery

"Poor Signal"

Very weak phone signal and poor service. I don't recommend it to anyone. They have set a trap with 30 days money back guarantee becuase if you miss the 30 days notice they will charge you £99.9 to end the contract. I wish I had read more the reviews before switching to BT mobile. Disappointing!

MK
MK

8 months ago

Customer satisfaction
Customer service
Delivery

"Excellent for cheap 4G"

I decided to go with BT mobile when I received a letter about the service. Signing up online was easy and they have some of the best pricing for 4G contracts that I've seen. The selection of phones was pretty narrow really, but I'd bought a handset separately so this wasn't a problem for me.

They knocked £5 off as I am an existing broadband customer, so this is the cheapest pay-monthly sim I've ever had!

It's true that they don't offer as many services as some providers do, but for what I needed they are perfect and fairly priced.