EE

4.6 /5

Company Name: EE

Address: 6 Camberwell Way, Sunderland, Tyne and Wear, SR3 3XN

Telephone: 0800 079 8586

Visit: ee.co.uk

EE Reviews and Experiences

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Showing 1 - 11 of 11 reviews
David
David

2 weeks ago

Customer satisfaction
Customer service
Delivery

"Delivered a great deal"

EE delivered a great deal on the iPhone x for me, I couldn't have asked for an easier purchase online and everything was done and dusted without any fuss.

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Rob
Rob

3 weeks ago

Customer satisfaction
Customer service
Delivery

"Great 4G coverage"

I was a bit nervous after reading some of the reviews on EE but honestly, I can't fault them so far with my new iPhone X. Got a great deal on it, the phone arrived promptly the next working day, everything was set up correctly with my contract. No problems here and coverage has been fantastic.

Simon
Simon

4 weeks ago

Customer satisfaction
Customer service
Delivery

"Flex SIM perfect for me"

Took out a new Flex SIM with EE as it didn't require a credit check which I'd have probably failed. But it's just like a contract, pay £10 a month and get all the data I need. Should be getting a 500mb boost next month too. Spot on so far!

Dan E
Dan E

1 month ago

Customer satisfaction
Customer service
Delivery

"New EE Flex Plan"

Recently took out an EE Flex plan which has just launched. Been through a rough period so can't pass a credit check and this SIM card is pre-paid so is perfect for me. I have 10GB to use every month and the cool part is that it rolls over if you don't use it. Very happy so far.

Carrie H
Carrie H

1 month ago

Customer satisfaction
Customer service
Delivery

"Impossible to speak with!"

EE are absolutely useless. It's impossible to get to speak to anyone either online or on the phone! Everything is automated, the website sends you around in circles, I must have wasted an hour trying to actually find a way to contact them, gave up, switching networks now, sorry!

Mr W A Smith
Mr W A Smith

2 months ago

Customer satisfaction
Customer service
Delivery

"Happy but need to improve website"

At the end of my contract with a rival company, I decided I was going to give EE a go. I found the website to be dreadfully slow in loading the pages which was frustrating and forced me into calling the sales team. It was pleasing to say that the call centres are UK based and a lovely chap called Chris assisted me with my purchase.

I found EE as a company great, but the website whilst great on the eye, was difficult to load as it took an age. Begrudgingly having to call the company and coming away feeling satisfied, I would recommend EE. Just set some time aside if you're ordering from the website. It's snail pace. Hopefully, EE will fix this tiny snag in an otherwise perfect service.

UKMW
UKMW

2 months ago

Customer satisfaction
Customer service
Delivery

"iPhone deal with EE"

Got my iPhone X from EE a few months ago on contract and I've had a perfect experience so far. The phone arrived earlier than expected, the network is never down and my data speed is never throttled even though I stream Netflix quite a lot. They even threw in a free pair of Beats X earphones for me. Personally, I highly recommend them!

M Ahmed
M Ahmed

5 months ago

Customer satisfaction
Customer service
Delivery

"Long term EE customer"

I have been with EE a number of years now and have been fairly happy. In the early days I did not like them but now with call centers back here in the UK it means that excellent service being delivered. It may take some time to resolve complaints but they do manage to resolve them to a high standard.

E Berry
E Berry

6 months ago

Customer satisfaction
Customer service
Delivery

"Would recommend"

I moved to EE for their fast 4G internet and on this, they have exceeded themselves. I was pre-warned that not every area can get 4G but I've found that I've not had trouble getting signal, most of the places I've been are covered.

I had little trouble understanding what I was signing up too as I bought my plan online, but a quick call to the number provided led me to some really helpful customer service person, who guided me through the process. I was a little disappointed to see they have withdrawn the 2-4-1 cinema tickets deal since I was last with them but that's a minor thing really.

AndyMUFC
AndyMUFC

7 months ago

Customer satisfaction
Customer service
Delivery

"Quick delivery"

I've had a plan with EE for around 3 months now and I am quite satisfied with the overall experience. Choosing a plan and ordering my phone online was simple and straightforward. My phone was shipped out to me and arrived within 2 days, which was sooner than I had expected. The package it was shipped in had some dents on the exterior, but luckily it was well-padded on the inside and my phone was unharmed. When I had a query about my first invoice, their online support was helpful and quick to respond.

Sam
Sam

7 months ago

Customer satisfaction
Customer service
Delivery

"New iPhone from EE"

I had a great experience purchasing my new mobile phone from EE. When I first visited their website, I was overwhelmed with all of the mobile phone options and different plans. I knew that I wanted an iPhone but I wasn't sure which model to choose. Their online support staff was very helpful and friendly, and were able to help me with my selection. Overall a very positive online shopping experience.