giffgaff

3.6 /5

Company Name: giffgaff

Address: 11 Vine Street, Uxbridge, Middlesex, UB8 1QE

Visit: www.giffgaff.com

giffgaff Reviews and Experiences

Customer reviews Write a review

Showing 1 - 5 of 5 reviews
Anne
Anne

1 week ago

Customer satisfaction
Customer service
Delivery

"Very flexible"

Had a sim only goody bag rolling monthly deal with giffgaff for over 18 months. Always works, easy to use and super flexible.

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Phillip
Phillip

3 months ago

Customer satisfaction
Customer service
Delivery

"Happy customer of 2 years"

I've been with giffgaff for a couple of years now and their service has been fantastic. The no-frills non-contract approach is brilliant and a game changer for the industry.

The only flaw is getting help out of GiffGaff can be difficult. It's worth remembering that they try to focus on a community-led support (posting on their forums). This will not suit everyone. If you're used to just phoning customer support then this might be a shock for you but I support their decision as the prices are the best.

Signal just as strong as O2 too. Very happy customer.

Daniel
Daniel

6 months ago

Customer satisfaction
Customer service
Delivery

"Very pleased with giffgaff"

I've found giffgaff to be fantastic value for money. It took me a while to get my head around topping up and then buying a 'goodybag' (call/text/data package) but it works well. They use the O2 network and I get the 4G speed at home and work, never had a problem with the service.

Excellent customer support on their community forum which is different to how most companies do it but there are some helpful people on there. And if you participate in the forum's activities you even get a monthly payback which is a good idea.

Barry Saunders
Barry Saunders

9 months ago

Customer satisfaction
Customer service
Delivery

"Problems with Samsung Galaxy"

I purchased a Samsung Galaxy S8 from Giffgaff's website and have had nothing but problems since the day I bought it. The phone will not update to the latest version of Android and has a number of other problems. I tried using the online support through Giffgaff's website but their customer service representatives were useless. Not a good start.

Simon
Simon

9 months ago

Customer satisfaction
Customer service
Delivery

"Unlimited? Really?"

Shameful misuse of a word with a commonly accepted meaning. According to the Giffgaff dictionary, unlimited equals 6GB. Go over that and not only will your speed be violently choked to a bare minimum, you will have the pleasure of threatening communication.

Now I'm sure that the small print confirms that unlimited in fact means 6GB of data. I'm also sure that this is false advertising nonetheless. 6GB of data is hardly a difficult or impossible amount to get through, especially on Giffgaff's suspicious tariffs. When expressing your inevitable complaints, be sure to prepare yourself to speak to brick walls.

Thankfully I was able to escape swiftly, since Giffgaff seem to only offer short term plans.