giffgaff

2.7 /5

Company Name: giffgaff

Address: 11 Vine Street, Uxbridge, Middlesex, UB8 1QE

Visit: www.giffgaff.com

giffgaff Reviews and Experiences

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Showing 1 - 3 of 3 reviews
Daniel
Daniel

2 months ago

Customer satisfaction
Customer service
Delivery

"Very pleased with giffgaff"

I've found giffgaff to be fantastic value for money. It took me a while to get my head around topping up and then buying a 'goodybag' (call/text/data package) but it works well. They use the O2 network and I get the 4G speed at home and work, never had a problem with the service.

Excellent customer support on their community forum which is different to how most companies do it but there are some helpful people on there. And if you participate in the forum's activities you even get a monthly payback which is a good idea.

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Barry Saunders
Barry Saunders

5 months ago

Customer satisfaction
Customer service
Delivery

"Problems with Samsung Galaxy"

I purchased a Samsung Galaxy S8 from Giffgaff's website and have had nothing but problems since the day I bought it. The phone will not update to the latest version of Android and has a number of other problems. I tried using the online support through Giffgaff's website but their customer service representatives were useless. Not a good start.

Simon
Simon

5 months ago

Customer satisfaction
Customer service
Delivery

"Unlimited? Really?"

Shameful misuse of a word with a commonly accepted meaning. According to the Giffgaff dictionary, unlimited equals 6GB. Go over that and not only will your speed be violently choked to a bare minimum, you will have the pleasure of threatening communication.

Now I'm sure that the small print confirms that unlimited in fact means 6GB of data. I'm also sure that this is false advertising nonetheless. 6GB of data is hardly a difficult or impossible amount to get through, especially on Giffgaff's suspicious tariffs. When expressing your inevitable complaints, be sure to prepare yourself to speak to brick walls.

Thankfully I was able to escape swiftly, since Giffgaff seem to only offer short term plans.