Mobiles.co.uk

3 /5

Company Name: Mobiles.co.uk

Address: 3r House, Belton Road West Extension, Loughborough, Leicestershire, LE11 5XH

Telephone: 01509 615 474

Visit: www.mobiles.co.uk

Mobiles.co.uk Reviews and Experiences

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Showing 1 - 4 of 4 reviews
JKay
JKay

1 week ago

Customer satisfaction
Customer service
Delivery

"Mobiles.co.uk = Bunch of cowboys"

Very poor service here as they gladly took an order from me for an iPhone 6S which was out of stock. I got an email to say they would update me in 7 days so I decided to cancel. Was on the phone for far too long no doubt racking up a hefty bill in the process.

Customer service rep was nice enough but my gripe is with mobiles, why are you taking an order on a phone that is out of stock and not informing me prior? Cowboys.

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Peter Wells
Peter Wells

2 weeks ago

Customer satisfaction
Customer service
Delivery

"Avoid Mobiles.co.uk like the plague!"

One disaster after another with mobiles.co.uk. First of all got the phone, it didn’t work. Tried to exchange it for a different model (as after reading reviews online the phone I bought has numerous inherent faults). Was told no, not without cancelling the contract and taking out a new one.

The deal I chose also came with a free gift – TV and a soundbar. It never came, Mobiles shifted the blame onto a third party who provides free gifts on their behalf. Sounds like a scam to me.

According to their customer service clown, in order to return a phone, it must not have had the SIM card inserted in it? Ok, how are you supposed to know if the phone works? So they intend on charging me for it.

I plan on taking this up with my solicitor. All very misleading and I would not use them again ever. Period.

Colin Slattery
Colin Slattery

3 weeks ago

Customer satisfaction
Customer service
Delivery

"Very helpful customer service team"

I placed an order with this company through using the uSwitch compare thing and they were top class. I had a couple of questions I couldn’t find an answer to online such as number porting, I called customer service, got through very quickly and the staff person I spoke to was very helpful and really knew his stuff. The query was resolved immediately! Would recommend.

Dark Oak
Dark Oak

2 months ago

Customer satisfaction
Customer service
Delivery

"Good deals but expensive to ring them"

Mobiles.co.uk is a really cheap site compared to a lot of the others I looked at. I also really like that they have a phone number that you can call if you need a little help with what you're looking to buy. I didn't like the fact that you have to pay 13p per minute for their 0871 number though. Really hope they can upgrade to an 0800 number in the future because I can imagine that some older users will need to spend a little extra time on the phone with an advisor. It adds up quickly.