Mobiles.co.uk

3.6 /5

Company Name: Mobiles.co.uk

Address: 3r House, Belton Road West Extension, Loughborough, Leicestershire, LE11 5XH

Telephone: 01509 615 474

Visit: www.mobiles.co.uk

Mobiles.co.uk Reviews and Experiences

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Showing 1 - 9 of 9 reviews
Carolyn
Carolyn

5 days ago

Customer satisfaction
Customer service
Delivery

"Failed Credit Check + Made to Jump Through Hoops"

Expected better from a company of this size, placed order. Thought all was ok. Didn’t get delivered. No emails or texts. So I rang up, some kind of problem with my bank details, I confirmed them over the phone. Then told me I’d have to go through a routine credit check which could take anywhere from 5 minutes to 2 minutes; again told I’d get an email. Which I didn’t. Rang up only to be told more problems with bank details, wait on another credit check. Then told I have failed the credit check. No idea why, I have a perfect credit score and have had tons of phone contracts over the years. Just poor communication and a lack of knowledge from the person the phone. Having to jump through hoops for something relatively simple. Think their phone is 10p a minute too and I was on the phone combined for well over 30 minutes. Disappointing.

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Dean Beynon
Dean Beynon

2 weeks ago

Customer satisfaction
Customer service
Delivery

"Sloppy service and communication"

Like many other people who have written reviews here my main gripe is with delivery and their overall poor communication. I had to send numerous emails and tried to call but they were ridiculously tough to get in touch with. I realised after ordering they don’t deliver to schools so had to change my delivery address which was way harder than it should have been. Eventually did get my phone delivered but it was held up for longer than it should have been. Can your computer whizz kids not block schools being input into delivery field??

daiglet1977
daiglet1977

2 weeks ago

Customer satisfaction
Customer service
Delivery

"New phone, awesome deal and delivered on time"

I ordered a Samsung Galaxy Note 8, found it very easy to compare some deals and process very simple. I used TopCashBack too so I get like £40 back in a few weeks so very pleased with the deal. Checkout process was easy, got all my email notifications regarding purchase, credit check and dispatch for delivery and then got a text for a 1-hour time slot. Very professional and I’m very pleased with the service.

Johnny Moroney
Johnny Moroney

3 weeks ago

Customer satisfaction
Customer service
Delivery

"Very good phone and easy ordering process"

Searched for hours on google to find the right deal, ending up using Tiger Mobiles who compare deals and then purchased via mobiles.co.uk. Very easy ordering process and the deal I got was spot on, saving like tenner a month compared to my old contract and I’ve got new iPhone X so very happy overall. Definitely recommended in fact I don’t get some of the negative reviews here, they are part of Carphone Warehouse who been around for years so def not a fly by night company. Maybe I was just lucky dunno but very happy with them overall.

bigphella
bigphella

3 weeks ago

Customer satisfaction
Customer service
Delivery

"Pretty good company"

Quite surprised by how many negative reviews I read about Mobiles.co.uk because my experience was generally very good.

Apologies in advance for the longwinded review but it wasn’t a straightforward order.

I ordered an S5, didn’t get next day delivery as I imagined so logged into my account to have a look. It stated my credit check had been declined which was obviously a concern. Phoned up their customer service and spoke to a helpful member of staff who informed me that because I already have an existing EE contract, they sometimes run into issues with credit checks. She re ran the check and everything worked fine.

Got a text after that saying when it would be delivered and it arrived as expected.

So overall a pretty good experience. I wasn’t sure if choosing mobiles.co.uk was a good idea based on some negative reviews but it was a good deal so I took a punt and it paid off.

My only real criticism is that I should have been notified that the credit check had failed rather than logging in to find out myself. A lot of people are going to not do that.

Overall 4 stars from me. I’d use them again without hesitations.

JKay
JKay

1 month ago

Customer satisfaction
Customer service
Delivery

"Mobiles.co.uk = Bunch of cowboys"

Very poor service here as they gladly took an order from me for an iPhone 6S which was out of stock. I got an email to say they would update me in 7 days so I decided to cancel. Was on the phone for far too long no doubt racking up a hefty bill in the process.

Customer service rep was nice enough but my gripe is with mobiles, why are you taking an order on a phone that is out of stock and not informing me prior? Cowboys.

Peter Wells
Peter Wells

2 months ago

Customer satisfaction
Customer service
Delivery

"Avoid Mobiles.co.uk like the plague!"

One disaster after another with mobiles.co.uk. First of all got the phone, it didn’t work. Tried to exchange it for a different model (as after reading reviews online the phone I bought has numerous inherent faults). Was told no, not without cancelling the contract and taking out a new one.

The deal I chose also came with a free gift – TV and a soundbar. It never came, Mobiles shifted the blame onto a third party who provides free gifts on their behalf. Sounds like a scam to me.

According to their customer service clown, in order to return a phone, it must not have had the SIM card inserted in it? Ok, how are you supposed to know if the phone works? So they intend on charging me for it.

I plan on taking this up with my solicitor. All very misleading and I would not use them again ever. Period.

Colin Slattery
Colin Slattery

2 months ago

Customer satisfaction
Customer service
Delivery

"Very helpful customer service team"

I placed an order with this company through using the uSwitch compare thing and they were top class. I had a couple of questions I couldn’t find an answer to online such as number porting, I called customer service, got through very quickly and the staff person I spoke to was very helpful and really knew his stuff. The query was resolved immediately! Would recommend.

Dark Oak
Dark Oak

3 months ago

Customer satisfaction
Customer service
Delivery

"Good deals but expensive to ring them"

Mobiles.co.uk is a really cheap site compared to a lot of the others I looked at. I also really like that they have a phone number that you can call if you need a little help with what you're looking to buy. I didn't like the fact that you have to pay 13p per minute for their 0871 number though. Really hope they can upgrade to an 0800 number in the future because I can imagine that some older users will need to spend a little extra time on the phone with an advisor. It adds up quickly.