Voxi Reviews

2.8 /5

Company Name: Voxi

Address: Vodafone House, The Connection, Newbury, Berkshire , RG14 2FN

Telephone: 03333 043 222

Visit: www.voxi.co.uk

Voxi Reviews and Experiences

Customer reviews Our review Write a review

Showing 1 - 23 of 23 reviews
Joe
Joe

6 days ago

Customer satisfaction
Customer service
Delivery

"Amazing!"

I can't understand where the negative reviews are coming from. Moved from Three to VOXI as where I have recently moved to has poor Three coverage and was aware Vodafone was strong (VOXI uses the Vodafone network). Picked up a VOXI SIM just to test it myself to see if it was any better and within a week I noticed much stronger signal coverage and speeds, both at home, work and out and about. My phone was behaving so much better online with VOXI compared to Three so I switched. Prices are good and the flexibility to cancel and change your plan whenever is fantastic.

Looking For a New Mobile Phone Deal?

Find the best mobile phone deals using our easy to use comparison tool. We compare the latest handsets on every UK network and source exclusive deals you won’t find anywhere else.

Compare Contract Phone Deals

compare mobile phone deals
Annoyed
Annoyed

6 days ago

Customer satisfaction
Customer service
Delivery

"Avoid"

My previous SIM (Asda mobile) worked absolutely fine in my phone, but after inserting the voxi SIM and paying £15 for the first month, I was unable to use the data as it would not connect to the internet when I was away from wifi. I contacted the voxi live chat and the person suggested switching off the phone and back on (of course), but still no luck. His/her final suggestion was to do a FACTORY RE-SET! WHAT?! Just to get my SIM to work?? I don't think so. He/she said the SIM might not work with the latest iOS version. So I suggested voxi fixed that instead of telling their customers to factory re-set their phone. Now I've got to go to the hassle of finding another provider, getting a new SIM, swapping over etc, while also making sure i receive a refund for the voxi one.

Lynn
Lynn

6 days ago

Customer satisfaction
Customer service
Delivery

"Internet usage"

I have voxi 45gb tariff and I'm very disappointed that the internet usage has been deducted alot even though I have NOT been using it hardly at all. This is absolutely disappointing and dishonest on behalf of voxi. How is it that internet usage is being taken away when I don't use the internet, very strange and unfair. I won't be renewing my tariff with voxi again. Also customer service is awful and you cannot cancel your credit card details, you can only opt out of voxi hoping they won't take further payments. Not impressed at all with voxi

Lizzie
Lizzie

6 days ago

Customer satisfaction
Customer service
Delivery

"Quick and easy to set up"

I have been with VOXI for two weeks now and have been delighted with the service. The plan I'm on is a bargain at £10 for 8GB including unlimited social media and despite living in the countryside I am very happy with the speed and network coverage. My phone number was transferred to my new SIM with absolutely no problems. I did have some problems with the 4G which were fairly complex to resolve, however, the two web advisers I spoke to on Vodafone web chat were extremely polite, knowledgeable and helpful and could advise me how to solve the issue. Overall a very happy customer!

AliBear
AliBear

6 days ago

Customer satisfaction
Customer service
Delivery

"Terrible web site – non-existent customer service"

Every time I try to get into the web site I have to change password - even after just a few hours. Very odd.
No security log-off from the site, so unless you close down browsers and clear cache, you session remains open.
Web chat never seems to work.
1-off payments not obvious.
No financial transaction history statements or bills.
Support non-existent. Still waiting for a response on Messenger 2 days later.
Visual voicemail on iPhone not supported.
Refer a friend? Unlikely...

Abi
Abi

2 weeks ago

Customer satisfaction
Customer service
Delivery

"No Problems"

Great network, Fantastic prices. I have never had any issues. It's quick to contact customer service on facebook messenger - very convenient

Dan
Dan

4 weeks ago

Customer satisfaction
Customer service
Delivery

"Good So Far"

I moved over from GiffGaff for the cheaper data and because my signal used to be unreliable. Voxi's coverage seems to be more consistent as I don't experience grey areas when travelling on trains etc anymore. So saving money and more reliable, all good so far.

Dan
Dan

4 weeks ago

Customer satisfaction
Customer service
Delivery

"Awful Customer Service"

It’s cheap because they obviously don’t pay anyone to provide even a basic level of customer service.

Scott
Scott

2 months ago

Customer satisfaction
Customer service
Delivery

"Absolutely terrible company"

Awful customer service and very dodgy company. I was sent and charged for 2 phones due an error on the Voxi website. The second phone was returned 4 weeks ago and after being in contact over 4 times regarding the refund i still have not received it. No phone number to contact them so the only way you can contact their support is through their very misinformed live chat service or their very slow replies on social media. DO NOT USE THIS COMPANY.

Samantha
Samantha

2 months ago

Customer satisfaction
Customer service
Delivery

"Cancelled plan but still charged. System is rigged."

First of all, they have no customer service but only “advisers” on live chat and on social media. Have you ever thought of those who don’t use social media?

And for some weird reason, they can’t always solve your problem on the live chat and they’ll to refer you to somewhere else - it would take FOREVER to ask for a simple request.

Second of all, I have cancelled my plan on the website and they informed me that there will be no charges BUT I was charged the next day itself for continuing the plan?

I wanted to delete my card number on the website just in case things like this happens but NO you cannot remove your card details. They’ll have to make it as inconvenient as possible to keep you around even it means stealing your money.

So I’ll say it just once - DON’T USE VOXI. The system is rigged and the coverage is bad anyway, there is no signal in many areas.

Ian
Ian

2 months ago

Customer satisfaction
Customer service
Delivery

"Terrible"

Every time my Samsung phone has an update I get no mobile data. I then have contact Voxi to configure my phone all over again. Now I haven't been able to get onto my Voxi account for nearly three weeks and Voxi not able to solve the problem. They ask for me to reset my pin, then they ask me for my pin the next time I contact them and my pin does not work again. Its just problem after problem... stay well away from Voxi.

Beth
Beth

3 months ago

Customer satisfaction
Customer service
Delivery

"Worst company EVER"

3 out of 5 days with no service, no calls, no mobile data and they have charged me twice for the privilege.
Customer service is TERRIBLE, spent 4 nights (at least 2 hours) online chat to sort the problems. 2 hours wait tonight resulted in telling me to go to the nearest Vodafone store - 35 mins away - and they will potentially sort it out.
DO NOT USE VOXI - WORST EXPERIENCE EVER

Josie
Josie

3 months ago

Customer satisfaction
Customer service
Delivery

"Hopeless! Customer support not familiar with iPhone X or how to configure setting to work on Voxi"

Previously with Vodafone for many years, No problems EVER.

With VOXI for 2 weeks still no internet ON MY PHONE after several attempts at messaging over extended periods of time (over an hour), they were unable to sort the problem out. Which meant whilst I was abroad, I had no internet on my phone whatsoever, which was just unacceptable.

I think that there is a possibility that people offering 'customer support' are lacking in experience and I can only assume that they must be unfamiliar with Apple phones.

When I stated I had an iPhone X the response I received was 'COOL' at which point I wondered if I was dealing with a young teenager because it is not the sort of comment that I would expect from an adult offering customer support to someone having extreme issues with their NEW mobile phone deal.

I cannot understand how Voxi customer support cannot sort a problem that should be pretty standard ie to be able to have data on my phone! Surely that is not an unreasonable expectation??

The idea of a rolling contract I like, but sadly I cannot afford the time to repeatedly mess about with people who really have no idea what they are doing. I need to leave voxi, but hope that leaving is not also going to be as painful a process!

A great pity really, as I had such high hopes!

ALIBABA
ALIBABA

6 months ago

Customer satisfaction
Customer service
Delivery

"Crap ,terrible, service, Headache"

webchat is useless closed the chat on me for being inactive for one minute but you have to wait for them to replay 3-5 minutes . could not help me to activate my new sim or accound reading off the script. Contacted them 6 times in 24 hours and they sing the same tune .72 hours they say load of crap. Could not change my pin . It should be simple They cannot do anything. Nothing but time wasters . STAY AWAY DON'T WAIT YOUR MONEY and time .

Ben
Ben

6 months ago

Customer satisfaction
Customer service
Delivery

"Good network but rubbish system"

Coverage is fine but the website is poor

every month it fails to auto-renew and then I have to get a social media technician to re-log my credit card

That is one of the many faults on the website, poorly designed tbh.

David
David

7 months ago

Customer satisfaction
Customer service
Delivery

"No issues"

Not had an issue with Voxi so far in 5 months. I like the fact it's just a 30 day rolling contract, good live chat contact option; a decent signal with Vodafone, no complaints here!

Chris
Chris

9 months ago

Customer satisfaction
Customer service
Delivery

"Fantastic"

I moved to Voxi from GiffGaff a few weeks ago and am now getting way more data at a faster speed and paying less for it, so quite honestly brilliant. Their coverage seems to be a lot better also as I no longer experience grey areas when travelling on trains etc. Customer service is decent too, I messaged them a question on Facebook and received a speedy and helpful response.

Ordered a sim online and then it was a simple process to activate and port my old phone number over. Also got a £10 Amazon voucher for joining so happy customer!

Isaac
Isaac

11 months ago

Customer satisfaction
Customer service
Delivery

"Good Deal But No Customer Service"

Voxi offers good deals if you are 30 years or under but if anything goes wrong then it is impossible to speak with customer service.

You can talk to customer support via live chat but for some bizarre reason they can only do particular things but not everything, they will refer you to twitter or facebook who will then pass the buck to third parties. It has taken hours of my time and I still not resolved my issue with the SIM.

Simon
Simon

1 year ago

Customer satisfaction
Customer service
Delivery

"Switched from Vodafone to Voxi"

I moved from Vodafone to Voxi today and was up and running within 6 hours. Because Voxi are basically Vodafone it seems easier to move, there is a number to call and you don't need a new SIM card. You keep the Vodafone one, and the number.

We lost a bit of time as the guy typed in the wrong email address, so when the arrived to say "Voxi is now available" we didn't get the email advising the website login/password that you need to actually go online to buy the plan you need.

Managed to update that over the phone and from there we picked the plan, entered the credit card details and about 45 mins later the plan was activated and then had to configure the data. So far I'm a happy camper and it is a very good price.

Simon
Simon

1 year ago

Customer satisfaction
Customer service
Delivery

"Absolutely terrible service!"

Very poor service. UCAS emailed me about this sim, so both me and a friend signed up. Our coverage was awful, my phone would never work when I left the house (we live in London).

The only way to contact VOXI is by online chat, which is slow and terrible. I spoke to them several times and updated all my settings, the signal was still dead most of the time but they eventually agreed to give a refund which I still haven't received as of yet.

Richard H
Richard H

1 year ago

Customer satisfaction
Customer service
Delivery

"Difficult to use website"

Voxi make buying phone plans from their website insanely difficult! They make all kinds of great claims for them: “all VOXI plans come with Endless social data, endless calls, texts and picture messages, and endless roaming in Europe”. But first of all they tell you that you have to have a Voxi Sim card to even see the details of their plans, and then they tell you that you have to be under thirty years old to qualify for one! (How do they enforce that?) Why they have to make it so difficult I have no idea. I gave up in the end, and they lost a potential customer.

BG
BG

1 year ago

Customer satisfaction
Customer service
Delivery

"Free Amazon Voucher with Voxi"

My mate put me on to Voxi because they give you both a free £10 Amazon Card when you sign-up a mate.
Really colourful cutesy website, nice & bright! It's sim-only and no-contract, plus you get "Endless Social Data" which means Instagram & Facebook etc don't count towards your monthly usage.
Got my new sim after about 6 days and the Amazon card a bit later. Do read the small print on the website though about the endless usage as it only applies when you've still got normal data left on your plan!

Hannah
Hannah

1 year ago

Customer satisfaction
Customer service
Delivery

"Love a bit of VOXI"

I would really recommend Voxi to anyone looking for a SIM only deal. My plan was very reasonably priced, and they kept giving me far more data than I was paying for as a reward for being one of the first customers to join! I also got a free phone case. In the rare event, I had an issue, help was easily accessible via live chat, and the employees who I communicated with couldn't have been more helpful. When I wanted to leave (I now need a plan with a phone) they made it so easy, which hasn't been my experience with other phone networks in the past!

Our In-Depth Voxi Review - The Best and Worst Bits About Voxi

Voxi is an MVNO and it’s owned by Vodafone. Voxi does not own its own mobile infrastructure and uses Vodafone’s network to provide service. Previously, in order to qualify for service from Voxi you had be under the age of 30 but this changed in 2019 and it’s now open to all ages.

The Pros and Cons of Using Voxi

We’ll go into more detail about what Voxi has to offer in a moment. But first, let’s have a look at the essential advantages and disadvantages of choosing Voxi:

Pros

  • Plans are fixed cost, so there’s no surprise bills and no credit checks either
  • Voxi’s Endless Social Data perk is a big selling point if you spend a lot of time on social media
  • All Voxi plans have plenty of data for relatively low prices (especially if you factor in that data used on social media doesn’t count towards your limit)

Cons

  • Data doesn’t roll-over, which is kind of a pain with those big data limits
  • No WiFi calling, and no free WiFi hotspots

Coverage with Voxi

With Voxi you’ll get the same coverage as Vodafone customers since Voxi uses Vodafone’s infrastructure. That means 98% 2G coverage, and 96% 3G and 4G coverage. It’s always best to check your local area with the coverage map you can find on the Voxi website just to ensure that you’re going to get good reception!

Packages with Voxi

Voxi offer three 30 day bundles. These are pre-paid, so you’ll pay before using service, meaning no phone bills with hidden surprises. The current options are:

  • Unlimited calling minutes, unlimited texts, and 8 GB of mobile data for £10
  • Unlimited calling minutes, unlimited texts, and 20 GB of mobile data for £15
  • Unlimited calling minutes, unlimited texts, and 45 GB of mobile data for £20

You can also top up your phone with additional credit if you like (to pay for international calling or calling special rate numbers). You can do this on top of your monthly bundle, or you can choose to opt-out of a bundle altogether and use only pre-paid credit. However, if you do this you will NOT be allowed to use any mobile data. Without one of the above bundles, calls will be charged at 30p per minute, and texts are 14p (45p for MMS).

Rather obviously, opting out of bundles with Voxi is not a good idea. Not only will you not have any data, but you’ll also be paying top-end prices for calls and texts.

Credit Expiry

Voxi bundles expire after 30 days. Any extra credit you add onto your account will not expire as long as you use your phone once every 180 days.

Extras and Features

One of Voxi’s biggest selling points is the special features that they offer with all of their bundles. Currently, you can get:

Endless Social Data “Social Pass”

Any data you use on Facebook, Twitter, Instagram, Pinterest and Snapchat will NOT be deducted from your monthly data limit. This is included free with every Voxi 30-day bundle.

Endless Social Data “Chat Pass”

Any data you use on Facebook Messenger, Viber or WhatsApp will NOT be deducted from your monthly data limit. This is included free with every Voxi 30-day bundle.

Voxi Video Pass

If you pay an extra £7 a month then any data you use on Netflix, Amazon Go Video, YouTube, My5, DisneyLife, Vevo, UKTV Play, and TVPlayer will NOT be deducted from your monthly data limit.

Voxi Music Pass

If you pay an extra £5 a month then any data you use on Spotify, Tidal, Deezer, Apple Music, Amazon Prime Music, Napster, and Soundcloud will NOT be deducted from your monthly data limit.

Free Phone Cases

Voxi also offers a free phone case on sign up. Cases are designed by the hottest new British artists, but they only fit some varieties of phone, so you’ll need to check the Voxi website to see if your phone is included on the list.

Friend Benefits

Sign up a friend to Voxi and you’ll both receive a £10 Amazon voucher.

Comparison to Other Networks

Voxi compares pretty well to prices with other networks. Their £10 package (unlimited minutes and texts and 6 GB of data) is matched only by iD Mobile’s £10 package (300 minutes, unlimited texts, 9 GB of data). Their £15 bundle is the cheapest on the market by far, and their £20 bundle (unlimited minutes and texts, 45 GB of data) is beaten only by Three’s £20 bundle (unlimited minutes and texts, 100 GB of data). However, throw in that endless social data and Voxi could easily be coming out way ahead of the pack.

In short, Voxi is a fantastic deal for those who want lots of data and who use social media or chat apps often. If you’re a light phone user, then Voxi might not be for you. And if you’re not into using social media then again, it might be the right choice.

Handsets with Voxi

Voxi are a SIM only network, so you’ll need to have your own, unlocked phone. Voxi will provide you with a free SIM card, but they do not sell phones, nor do they allow you to buy phones on contract.

Wifi Calling and WiFi Hotspots

Voxi currently does not support WiFi calling, meaning you’ll need a solid mobile reception to make your calls (though since you’ll have unlimited minutes, this shouldn’t be a huge issue). They also do not support free WiFi hotspots, so you’ll need to use mobile data or connect to WiFi from a cafe or restaurant when out of the house.

Mobile Tethering

Voxi allows mobile tethering on any of their plans. This means that you can use your mobile data to get another device, such as a tablet, online. Do be aware that tethering can use up mobile data allowances quite quickly though.

Bottom Line

Voxi are a great budget choice for those looking for lots of data and endless data to use on social media and chat apps. If you’re not a big social media user, or you’re looking for a traditional pay as you go service, then Voxi probably won’t be right for you.