Voxi Reviews

"Poor call signal"

Whilst I had a good 4G signal, as VOXI does not support VoLTE I always struggled to get signal for calls where there was never an issue previously with Vodafone. As wifi calling is not possible either there is no way to improve the situation.

"Great"

Great, much cheaper than others and running off the Vodafone network means great coverage.

"Efficient and patient with my query"

I'm glad to be with VOXI, thanks guys :) Thank you for continuing an excellent service through these troubled times.

"Very good"

Good service so far and very cheap.

"Absolute Rubbish"

Switched from Vodafone to Voxi on their recommendation. Do not do it. Absolute rubbish. After almost 4 hours, 4 online advisors and 1 complaints advisor I can now make calls and use data.

Cannot log on to my online account after 6 password resets.

The online 'customer care advisors' seem to end the connection when they can't solve the problem.

My advice is do not go on this network. Will be leaving once my first month is up.

"Very dissapointed"

I had voxi card for 2 months and then my payment was cancelled OUT OF NOWHERE (I still had money in my account) and then it was IMPOSSIBLE to add another payment method because the button just WOULD NOT work. What can I say, just a waste of time and nerves!

"Brilliant"

Superb

"Not bad"

Networks good runs as it should my problem is trying to sign in to my account to see data usage and plan.

Put in username and password, it didn't work so contacted Webchat and got a temporary password. Signed in and it keeps saying loading when trying to change the password.

"Awful!"

After I paid for a monthly Sim I was not able to activate it and there is no customer services only support via web chat which is hopeless. I could not use my phone or do anything and nothing was resolved as they kept saying they need it to get activated first which is pointless so I demanded to cancel the whole thing and get my money back and was given same reply in a chat window!

"Terrible experience so far"

I have been a Vodafone customer for many years and decided to migrate to Voxi as it's part of the same network and offers more affordable price plans.
Customer service only through web chat - was told process would be simple but had to spend several hours on my laptop trying to create an account and pay for my plan. None of the 2 were possible. Account login/password didn't work and after several attempts was told to contact them again in 24hours. Payment had to be done as a one-off which means that I'll have to go through the process again.

On my 2nd contact attempt same problem so I was told I would need to close the account to transfer over to Voxi and that I would lose service for about 10mins. After about 45mins without service, I asked to chat to the manager who has told me that it could actually take up to 48hours!!! I am the sole carer for several people and need to be reachable at all times - I have made this 100% clear at the outset.

I would have never had migrated my number if I had know everything was going to be so difficult and time-consuming.

I am still waiting in services to be activated so if you're considering transferring across from another network I would think twice.

One more thing - 4G is not available to begin with and setting have to be manually updated for it to work. This requires yet another webchat.

"No complaints!"

I have been using voxi for about 6 months and I have had no problems, the coverage is great and I pay a tenner a month and never go near my data limit because you get unlimited social media. And people complaining about there being no app how do you think they are able to provide the sim card so cheap because they don't have to spend money on developing apps etc.

"Solid"

Very good value for money. It was easy to transfer from the previous provider, had no problems so far.

"Just works really well"

I've moved over to Voxi from giffgaff. I love it.

The reason I've not given full marks is that they have no app to access your account and find out how much you've used. So you have to log in to the online service to find out.

Voxi. You NEED an app!

Even our local fish shop in a tiny fishing village in one of the remotest bits of Scotland has an app. And they're run by an old lady and a fisherman with a big beard. It is INSANE that a national mobile phone company does not have one!

Service wise - the signal is excellent (north of Scotland) and you get a lot more for your money than giffgaff. They allow tethering, so I use the service for all my broadband as well. I'm on the £20 plan with the £5 music pass. That means the total cost for me is £25 a month which is insanely cheap. For that, I get unlimited calls and texts, unlimited social media access, 45gb of data for all my home broadband needs at a 50 meg download speed (4g) and unlimited Spotify music streaming. £25 a month for everything communications related I ever need and reliable good service.

"Great"

I got a VOXI plan a few weeks ago the £10 plan and absolutely in love with it their unlimited use of social media on selected social media apps.

It’s easy to change or cancel your plan, and I always get 3 bars on my phone unlike previously with my three SIM I used to only get 1-2 bars, have had only 2 problems with voxi which one was easily resolved first one was not getting 4G, they practically gave me instructions on how to get 4G up and running was pretty easy just had to change my apn settings and remove my SIM card and pop it back in and it was working and the other problem I’m currently having is my mobile data useable won’t go down it’s just stuck on 6/6 GB left although sometimes they give you unlimited data for a month.

I don't know why they do that but they just do so not to fussed over that my current plan is the £10 one for 6gb but I was easier able to change my plan their new deal of £10 a month for 8gb which is great, it’s crazier how easy it is to change your plan just with two taps of your finger and done super flexible currently not experiencing anything negative with voxi would recommend it to everybody looking for a cheap plan.

"Good value"

Voxi are pretty good. I had to make a change to a setting on my phone to get 4G to start working. I didn’t know this so had to ask on live chat but they replied within a few minutes. I get more or less unlimited calls texts and data for a tenner. I’m never anywhere near the data limit because using social media doesn’t make it decrease.

"Frustrating and annoying."

I signed up for Voxi as it is an offshoot of Vodafone but I had problems straight away trying to sign in with the password they gave me.

I gave them a valid credit card with no issues at all and paid for my first month.

One month later they sent a text saying their system had failed to take payment as it was refuse and I set up another card which I did.

On the next day, they sent the same text saying payment failed.

I contacted them on webchat and they said I had too many cards listed but they asked for another card so then they said that they would use the first card and I should rest assured that payment would be taken which made me laugh as they had failed on 2 days.

If they fail to take payment tomorrow the 3rd day then I'm knocked off which is stupid as I am keen to pay.

I contacted my card companies and they said not attempt was made at taking payment. I am inclined to believe my card company as i think Voxi it awful.

"Fantastic value and signal strength"

No complaints from me. Switched my number from giffgaff with no issues or delay. No problems with payments or customer service.

Always a great signal in the Cheshire area, Unlimited call and text and 8GB of data for £10 a month is by far the cheapest offer out there, Not to mention that voxi keep texting me to tell me I have unlimited data at no extra charge!

30 day rolling contract Is easy to leave if you change your mind.

No issues with tethering or hotspot, Voxi is the king of bang for the buck! Love them!

"Excellent value for money"

VOXI is nothing short of the best mobile phone network I have ever used, the promised deal of £10 per month for unlimited social data is a brilliant deal never-mind the fact that VOXI consistently offers me unlimited data (ON EVERYTHING) for free. The phone service is impeccable, the speeds lightning fast - 40mbps making using my hotspot for my Xbox and anything else a breeze for no extra cost, even downloading FIFA 20 - 40gb game over hotspot for free excellent for those living in a rural zone who can take advantage of this loophole.

"Voxi are excellent all round"

Pretty good all round. customer service reps are good, will spend endless time to help you set up your phone if they need to (they did with me). Easy to access help via online chat.

The network is very fast, measured at 15 - 26mb download via broadbandspeedchecker. Lowest speeds are 5-6mb at peak times, usually much faster. These speeds alone put Voxi in front. Upload speeds are fast too, when I say fast I am comparing it to Plusnet who I have now got rid off, just using the phone hotspot for internet access with my laptop etc. All works fine. There is sometimes an issue with Apple/ App Store updates where they want you to do it via traditional wifi, sometimes not, eg Xcode updated no problem via the wifi hotspot, a big app, 7GB. This sort of thing will surely occur less and less, as iOS develops, otherwise just update via someones wifi, I use the Apple Store, they are delighted to help and it's not an issue for me, presumably this isn't related to Voxi, would be the same with any mobile data network. Apple's Photos app won't play nicely all the time, when did it ever? Fine on the phone, variable on other devices connected via the phone hotspot.

No contract- they take money every month from your debit card. Not a direct debit. You can pause or stop this (or change plan) anytime via the Voxi website. I haven't tried to pause it or stop it yet, so unknown if this works but no one is moaning about it so I guess it does.

Basically all good, saving about 50% on what I used to payout.

"Excellent coverage, speed, coverage and free unlimited data"

I have had voxi for 2 years now and I am so happy I switched. I am on a £10 pm for 6gb of data. There have been a few errors such as the sim not being recognised and being charged twice but the simplest and quickest customer service sorted it out within minutes. I also found it funny how the way the customer service text is trying to be "down with the kids" when they use emojis and text abbreviations. The best thing about voxi is all the errors they have in your favour. Twice in a year they have had technical difficulty and have had to switch me to an unlimited data plan for the same price (each lasting about 3 months). Also any extra charges such as my £30 overseas data charges (in New York) and purchased extra data were never charged. I may have just been lucky but I still think they are great. The £10 Amazon voucher for each friend you sign up is just a cherry on the cake.

"Frustrating"

If things worked as they should VOXI would be great, unfortunately they don’t and they’re not. The customer services are truly awful. A chat service where nobody is available, non responsive twitter address and a Messenger service which takes days to reply and doesn’t even read the messages you send. Unable to use Hot Spot function on my phone anymore. The premise is good but the execution is woeful. Possibly the poorest customer service ever? Wouldn’t recommend and will be changing provider next month.

"Amazing!"

I can't understand where the negative reviews are coming from. Moved from Three to VOXI as where I have recently moved to has poor Three coverage and was aware Vodafone was strong (VOXI uses the Vodafone network). Picked up a VOXI SIM just to test it myself to see if it was any better and within a week I noticed much stronger signal coverage and speeds, both at home, work and out and about. My phone was behaving so much better online with VOXI compared to Three so I switched. Prices are good and the flexibility to cancel and change your plan whenever is fantastic.

"Avoid"

My previous SIM (Asda mobile) worked absolutely fine in my phone, but after inserting the voxi SIM and paying £15 for the first month, I was unable to use the data as it would not connect to the internet when I was away from wifi. I contacted the voxi live chat and the person suggested switching off the phone and back on (of course), but still no luck. His/her final suggestion was to do a FACTORY RE-SET! WHAT?! Just to get my SIM to work?? I don't think so. He/she said the SIM might not work with the latest iOS version. So I suggested voxi fixed that instead of telling their customers to factory re-set their phone. Now I've got to go to the hassle of finding another provider, getting a new SIM, swapping over etc, while also making sure i receive a refund for the voxi one.

"Internet usage"

I have voxi 45gb tariff and I'm very disappointed that the internet usage has been deducted alot even though I have NOT been using it hardly at all. This is absolutely disappointing and dishonest on behalf of voxi. How is it that internet usage is being taken away when I don't use the internet, very strange and unfair. I won't be renewing my tariff with voxi again. Also customer service is awful and you cannot cancel your credit card details, you can only opt out of voxi hoping they won't take further payments. Not impressed at all with voxi

"Quick and easy to set up"

I have been with VOXI for two weeks now and have been delighted with the service. The plan I'm on is a bargain at £10 for 8GB including unlimited social media and despite living in the countryside I am very happy with the speed and network coverage. My phone number was transferred to my new SIM with absolutely no problems. I did have some problems with the 4G which were fairly complex to resolve, however, the two web advisers I spoke to on Vodafone web chat were extremely polite, knowledgeable and helpful and could advise me how to solve the issue. Overall a very happy customer!

"Terrible web site – non-existent customer service"

Every time I try to get into the web site I have to change password - even after just a few hours. Very odd.
No security log-off from the site, so unless you close down browsers and clear cache, you session remains open.
Web chat never seems to work.
1-off payments not obvious.
No financial transaction history statements or bills.
Support non-existent. Still waiting for a response on Messenger 2 days later.
Visual voicemail on iPhone not supported.
Refer a friend? Unlikely...

"No Problems"

Great network, Fantastic prices. I have never had any issues. It's quick to contact customer service on facebook messenger - very convenient

"Good So Far"

I moved over from GiffGaff for the cheaper data and because my signal used to be unreliable. Voxi's coverage seems to be more consistent as I don't experience grey areas when travelling on trains etc anymore. So saving money and more reliable, all good so far.

"Awful Customer Service"

It’s cheap because they obviously don’t pay anyone to provide even a basic level of customer service.

"Absolutely terrible company"

Awful customer service and very dodgy company. I was sent and charged for 2 phones due an error on the Voxi website. The second phone was returned 4 weeks ago and after being in contact over 4 times regarding the refund i still have not received it. No phone number to contact them so the only way you can contact their support is through their very misinformed live chat service or their very slow replies on social media. DO NOT USE THIS COMPANY.

"Cancelled plan but still charged. System is rigged."

First of all, they have no customer service but only “advisers” on live chat and on social media. Have you ever thought of those who don’t use social media?

And for some weird reason, they can’t always solve your problem on the live chat and they’ll to refer you to somewhere else - it would take FOREVER to ask for a simple request.

Second of all, I have cancelled my plan on the website and they informed me that there will be no charges BUT I was charged the next day itself for continuing the plan?

I wanted to delete my card number on the website just in case things like this happens but NO you cannot remove your card details. They’ll have to make it as inconvenient as possible to keep you around even it means stealing your money.

So I’ll say it just once - DON’T USE VOXI. The system is rigged and the coverage is bad anyway, there is no signal in many areas.

"Terrible"

Every time my Samsung phone has an update I get no mobile data. I then have contact Voxi to configure my phone all over again. Now I haven't been able to get onto my Voxi account for nearly three weeks and Voxi not able to solve the problem. They ask for me to reset my pin, then they ask me for my pin the next time I contact them and my pin does not work again. Its just problem after problem... stay well away from Voxi.

"Worst company EVER"

3 out of 5 days with no service, no calls, no mobile data and they have charged me twice for the privilege.
Customer service is TERRIBLE, spent 4 nights (at least 2 hours) online chat to sort the problems. 2 hours wait tonight resulted in telling me to go to the nearest Vodafone store - 35 mins away - and they will potentially sort it out.
DO NOT USE VOXI - WORST EXPERIENCE EVER

"Hopeless! Customer support not familiar with iPhone X or how to configure setting to work on Voxi"

Previously with Vodafone for many years, No problems EVER.

With VOXI for 2 weeks still no internet ON MY PHONE after several attempts at messaging over extended periods of time (over an hour), they were unable to sort the problem out. Which meant whilst I was abroad, I had no internet on my phone whatsoever, which was just unacceptable.

I think that there is a possibility that people offering 'customer support' are lacking in experience and I can only assume that they must be unfamiliar with Apple phones.

When I stated I had an iPhone X the response I received was 'COOL' at which point I wondered if I was dealing with a young teenager because it is not the sort of comment that I would expect from an adult offering customer support to someone having extreme issues with their NEW mobile phone deal.

I cannot understand how Voxi customer support cannot sort a problem that should be pretty standard ie to be able to have data on my phone! Surely that is not an unreasonable expectation??

The idea of a rolling contract I like, but sadly I cannot afford the time to repeatedly mess about with people who really have no idea what they are doing. I need to leave voxi, but hope that leaving is not also going to be as painful a process!

A great pity really, as I had such high hopes!

"Crap ,terrible, service, Headache"

webchat is useless closed the chat on me for being inactive for one minute but you have to wait for them to replay 3-5 minutes . could not help me to activate my new sim or accound reading off the script. Contacted them 6 times in 24 hours and they sing the same tune .72 hours they say load of crap. Could not change my pin . It should be simple They cannot do anything. Nothing but time wasters . STAY AWAY DON'T WAIT YOUR MONEY and time .

"Good network but rubbish system"

Coverage is fine but the website is poor

every month it fails to auto-renew and then I have to get a social media technician to re-log my credit card

That is one of the many faults on the website, poorly designed tbh.

"No issues"

Not had an issue with Voxi so far in 5 months. I like the fact it's just a 30 day rolling contract, good live chat contact option; a decent signal with Vodafone, no complaints here!

"Fantastic"

I moved to Voxi from GiffGaff a few weeks ago and am now getting way more data at a faster speed and paying less for it, so quite honestly brilliant. Their coverage seems to be a lot better also as I no longer experience grey areas when travelling on trains etc. Customer service is decent too, I messaged them a question on Facebook and received a speedy and helpful response.

Ordered a sim online and then it was a simple process to activate and port my old phone number over. Also got a £10 Amazon voucher for joining so happy customer!

"Good Deal But No Customer Service"

Voxi offers good deals if you are 30 years or under but if anything goes wrong then it is impossible to speak with customer service.

You can talk to customer support via live chat but for some bizarre reason they can only do particular things but not everything, they will refer you to twitter or facebook who will then pass the buck to third parties. It has taken hours of my time and I still not resolved my issue with the SIM.

"Switched from Vodafone to Voxi"

I moved from Vodafone to Voxi today and was up and running within 6 hours. Because Voxi are basically Vodafone it seems easier to move, there is a number to call and you don't need a new SIM card. You keep the Vodafone one, and the number.

We lost a bit of time as the guy typed in the wrong email address, so when the arrived to say "Voxi is now available" we didn't get the email advising the website login/password that you need to actually go online to buy the plan you need.

Managed to update that over the phone and from there we picked the plan, entered the credit card details and about 45 mins later the plan was activated and then had to configure the data. So far I'm a happy camper and it is a very good price.

"Absolutely terrible service!"

Very poor service. UCAS emailed me about this sim, so both me and a friend signed up. Our coverage was awful, my phone would never work when I left the house (we live in London).

The only way to contact VOXI is by online chat, which is slow and terrible. I spoke to them several times and updated all my settings, the signal was still dead most of the time but they eventually agreed to give a refund which I still haven't received as of yet.

"Difficult to use website"

Voxi make buying phone plans from their website insanely difficult! They make all kinds of great claims for them: “all VOXI plans come with Endless social data, endless calls, texts and picture messages, and endless roaming in Europe”. But first of all they tell you that you have to have a Voxi Sim card to even see the details of their plans, and then they tell you that you have to be under thirty years old to qualify for one! (How do they enforce that?) Why they have to make it so difficult I have no idea. I gave up in the end, and they lost a potential customer.

"Free Amazon Voucher with Voxi"

My mate put me on to Voxi because they give you both a free £10 Amazon Card when you sign-up a mate.
Really colourful cutesy website, nice & bright! It's sim-only and no-contract, plus you get "Endless Social Data" which means Instagram & Facebook etc don't count towards your monthly usage.
Got my new sim after about 6 days and the Amazon card a bit later. Do read the small print on the website though about the endless usage as it only applies when you've still got normal data left on your plan!

"Love a bit of VOXI"

I would really recommend Voxi to anyone looking for a SIM only deal. My plan was very reasonably priced, and they kept giving me far more data than I was paying for as a reward for being one of the first customers to join! I also got a free phone case. In the rare event, I had an issue, help was easily accessible via live chat, and the employees who I communicated with couldn't have been more helpful. When I wanted to leave (I now need a plan with a phone) they made it so easy, which hasn't been my experience with other phone networks in the past!