Voxi Reviews

3.6 /5

Company Name: Voxi

Address: Vodafone House, The Connection, Newbury, Berkshire , RG14 2FN

Telephone: 03333 043 222

Visit: www.voxi.co.uk

Voxi Reviews and Experiences

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Showing 1 - 7 of 7 reviews
Chris
Chris

1 month ago

Customer satisfaction
Customer service
Delivery

"Fantastic"

I moved to Voxi from GiffGaff a few weeks ago and am now getting way more data at a faster speed and paying less for it, so quite honestly brilliant. Their coverage seems to be a lot better also as I no longer experience grey areas when travelling on trains etc. Customer service is decent too, I messaged them a question on Facebook and received a speedy and helpful response.

Ordered a sim online and then it was a simple process to activate and port my old phone number over. Also got a £10 Amazon voucher for joining so happy customer!

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Isaac
Isaac

4 months ago

Customer satisfaction
Customer service
Delivery

"Good Deal But No Customer Service"

Voxi offers good deals if you are 30 years or under but if anything goes wrong then it is impossible to speak with customer service.

You can talk to customer support via live chat but for some bizarre reason they can only do particular things but not everything, they will refer you to twitter or facebook who will then pass the buck to third parties. It has taken hours of my time and I still not resolved my issue with the SIM.

Simon
Simon

5 months ago

Customer satisfaction
Customer service
Delivery

"Switched from Vodafone to Voxi"

I moved from Vodafone to Voxi today and was up and running within 6 hours. Because Voxi are basically Vodafone it seems easier to move, there is a number to call and you don't need a new SIM card. You keep the Vodafone one, and the number.

We lost a bit of time as the guy typed in the wrong email address, so when the arrived to say "Voxi is now available" we didn't get the email advising the website login/password that you need to actually go online to buy the plan you need.

Managed to update that over the phone and from there we picked the plan, entered the credit card details and about 45 mins later the plan was activated and then had to configure the data. So far I'm a happy camper and it is a very good price.

Simon
Simon

6 months ago

Customer satisfaction
Customer service
Delivery

"Absolutely terrible service!"

Very poor service. UCAS emailed me about this sim, so both me and a friend signed up. Our coverage was awful, my phone would never work when I left the house (we live in London).

The only way to contact VOXI is by online chat, which is slow and terrible. I spoke to them several times and updated all my settings, the signal was still dead most of the time but they eventually agreed to give a refund which I still haven't received as of yet.

Richard H
Richard H

6 months ago

Customer satisfaction
Customer service
Delivery

"Difficult to use website"

Voxi make buying phone plans from their website insanely difficult! They make all kinds of great claims for them: “all VOXI plans come with Endless social data, endless calls, texts and picture messages, and endless roaming in Europe”. But first of all they tell you that you have to have a Voxi Sim card to even see the details of their plans, and then they tell you that you have to be under thirty years old to qualify for one! (How do they enforce that?) Why they have to make it so difficult I have no idea. I gave up in the end, and they lost a potential customer.

BG
BG

7 months ago

Customer satisfaction
Customer service
Delivery

"Free Amazon Voucher with Voxi"

My mate put me on to Voxi because they give you both a free £10 Amazon Card when you sign-up a mate.
Really colourful cutesy website, nice & bright! It's sim-only and no-contract, plus you get "Endless Social Data" which means Instagram & Facebook etc don't count towards your monthly usage.
Got my new sim after about 6 days and the Amazon card a bit later. Do read the small print on the website though about the endless usage as it only applies when you've still got normal data left on your plan!

Hannah
Hannah

9 months ago

Customer satisfaction
Customer service
Delivery

"Love a bit of VOXI"

I would really recommend Voxi to anyone looking for a SIM only deal. My plan was very reasonably priced, and they kept giving me far more data than I was paying for as a reward for being one of the first customers to join! I also got a free phone case. In the rare event, I had an issue, help was easily accessible via live chat, and the employees who I communicated with couldn't have been more helpful. When I wanted to leave (I now need a plan with a phone) they made it so easy, which hasn't been my experience with other phone networks in the past!

Our In-Depth Voxi Review - The Best and Worst Bits About Voxi

Voxi is a mobile service provider specifically designed for young people, and it’s owned by Vodafone. Voxi does not own its own mobile infrastructure and uses Vodafone’s network to provide service. In order to qualify for service from Voxi you must be under the age of 30.

The Pros and Cons of Using Voxi

We’ll go into more detail about what Voxi has to offer in a moment. But first, let’s have a look at the essential advantages and disadvantages of choosing Voxi:

Pros

  • Plans are fixed cost, so there’s no surprise bills and no credit checks either
  • Voxi’s Endless Social Data perk is a big selling point if you spend a lot of time on social media
  • All Voxi plans have plenty of data for relatively low prices (especially if you factor in that data used on social media doesn’t count towards your limit)

Cons

  • That age limit. You need to be under 30 to apply for Voxi service (though if you’re already a customer and you turn 30 you can keep using Voxi)
  • Data doesn’t roll-over, which is kind of a pain with those big data limits
  • No WiFi calling, and no free WiFi hotspots

Coverage with Voxi

With Voxi you’ll get the same coverage as Vodafone customers since Voxi uses Vodafone’s infrastructure. That means 98% 2G coverage, and 96% 3G and 4G coverage. It’s always best to check your local area with the coverage map you can find on the Voxi website just to ensure that you’re going to get good reception!

Packages with Voxi

Voxi offer three 30 day bundles. These are pre-paid, so you’ll pay before using service, meaning no phone bills with hidden surprises. The current options are:

  • Unlimited calling minutes, unlimited texts, and 6 GB of mobile data for £10
  • Unlimited calling minutes, unlimited texts, and 15 GB of mobile data for £15
  • Unlimited calling minutes, unlimited texts, and 45 GB of mobile data for £20

You can also top up your phone with additional credit if you like (to pay for international calling or calling special rate numbers). You can do this on top of your monthly bundle, or you can choose to opt out of a bundle altogether and use only pre-paid credit. However, if you do this you will NOT be allowed to use any mobile data. Without one of the above bundles, calls will be charged at 30p per minute, and texts are 14p (45p for MMS).

Rather obviously, opting out of bundles with Voxi is not a good idea. Not only will you not have any data, but you’ll also be paying top end prices for calls and texts.

Credit Expiry

Voxi bundles expire after 30 days. Any extra credit you add onto your account will not expire as long as you use your phone once every 180 days.

Extras and Features

One of Voxi’s biggest selling points is the special features that they offer with all of their bundles. Currently, you can get:

Endless Social Data “Social Pass”

Any data you use on Facebook, Twitter, Instagram, Pinterest and Snapchat will NOT be deducted from your monthly data limit. This is included free with every Voxi 30-day bundle.

Endless Social Data “Chat Pass”

Any data you use on Facebook Messenger, Viber or WhatsApp will NOT be deducted from your monthly data limit. This is included free with every Voxi 30-day bundle.

Voxi Video Pass

If you pay an extra £7 a month then any data you use on Netflix, Amazon Go Video, YouTube, My5, DisneyLife, Vevo, UKTV Play, and TVPlayer will NOT be deducted from your monthly data limit.

Voxi Music Pass

If you pay an extra £5 a month then any data you use on Spotify, Tidal, Deezer, Apple Music, Amazon Prime Music, Napster, and Soundcloud will NOT be deducted from your monthly data limit.

Free Phone Cases

Voxi also offers a free phone case on sign up. Cases are designed by the hottest new British artists, but they only fit some varieties of phone, so you’ll need to check the Voxi website to see if your phone is included on the list.

Friend Benefits

Sign up a friend to Voxi and you’ll both receive a £10 Amazon voucher.

Comparison to Other Networks

Voxi compares pretty well to prices with other networks. Their £10 package (unlimited minutes and texts and 6 GB of data) is matched only by iD Mobile’s £10 package (300 minutes, unlimited texts, 9 GB of data). Their £15 bundle is the cheapest on the market by far, and their £20 bundle (unlimited minutes and texts, 45 GB of data) is beaten only by Three’s £20 bundle (unlimited minutes and texts, 100 GB of data). However, throw in that endless social data and Voxi could easily be coming out way ahead of the pack.

In short, as long as you’re under 30 then Voxi is a fantastic deal for those who want lots of data and who use social media or chat apps often. If you’re a light phone user, then Voxi might not be for you. And if you’re not into using social media then again, it might be the right choice.

Handsets with Voxi

Voxi are a SIM only network, so you’ll need to have your own, unlocked phone. Voxi will provide you with a free SIM card, but they do not sell phones, nor do they allow you to buy phones on contract.

Wifi Calling and WiFi Hotspots

Voxi currently does not support WiFi calling, meaning you’ll need a solid mobile reception to make your calls (though since you’ll have unlimited minutes, this shouldn’t be a huge issue). They also do not support free WiFi hotspots, so you’ll need to use mobile data or connect to WiFi from a cafe or restaurant when out of the house.

Mobile Tethering

Voxi allows mobile tethering on any of their plans. This means that you can use your mobile data to get another device, such as a tablet, online. Do be aware that tethering can use up mobile data allowances quite quickly though.

Bottom Line

Voxi are a great budget choice for those looking for lots of data and endless data to use on social media and chat apps. You will need to be under 30 though. If you’re over that age limit, you’re not a big social media user, or you’re looking for a traditional pay as you go service, then Voxi probably won’t be right for you.