Voxi

3.2 /5

Company Name: Voxi

Address: Vodafone House, The Connection, Newbury, Berkshire , RG14 2FN

Telephone: 03333 043 222

Visit: www.voxi.co.uk

Voxi Reviews and Experiences

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Showing 1 - 5 of 5 reviews
Simon
Simon

3 weeks ago

Customer satisfaction
Customer service
Delivery

"Switched from Vodafone to Voxi"

I moved from Vodafone to Voxi today and was up and running within 6 hours. Because Voxi are basically Vodafone it seems easier to move, there is a number to call and you don't need a new SIM card. You keep the Vodafone one, and the number.

We lost a bit of time as the guy typed in the wrong email address, so when the arrived to say "Voxi is now available" we didn't get the email advising the website login/password that you need to actually go online to buy the plan you need.

Managed to update that over the phone and from there we picked the plan, entered the credit card details and about 45 mins later the plan was activated and then had to configure the data. So far I'm a happy camper and it is a very good price.

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Simon
Simon

1 month ago

Customer satisfaction
Customer service
Delivery

"Absolutely terrible service!"

Very poor service. UCAS emailed me about this sim, so both me and a friend signed up. Our coverage was awful, my phone would never work when I left the house (we live in London).

The only way to contact VOXI is by online chat, which is slow and terrible. I spoke to them several times and updated all my settings, the signal was still dead most of the time but they eventually agreed to give a refund which I still haven't received as of yet.

Richard H
Richard H

2 months ago

Customer satisfaction
Customer service
Delivery

"Difficult to use website"

Voxi make buying phone plans from their website insanely difficult! They make all kinds of great claims for them: “all VOXI plans come with Endless social data, endless calls, texts and picture messages, and endless roaming in Europe”. But first of all they tell you that you have to have a Voxi Sim card to even see the details of their plans, and then they tell you that you have to be under thirty years old to qualify for one! (How do they enforce that?) Why they have to make it so difficult I have no idea. I gave up in the end, and they lost a potential customer.

BG
BG

2 months ago

Customer satisfaction
Customer service
Delivery

"Free Amazon Voucher with Voxi"

My mate put me on to Voxi because they give you both a free £10 Amazon Card when you sign-up a mate.
Really colourful cutesy website, nice & bright! It's sim-only and no-contract, plus you get "Endless Social Data" which means Instagram & Facebook etc don't count towards your monthly usage.
Got my new sim after about 6 days and the Amazon card a bit later. Do read the small print on the website though about the endless usage as it only applies when you've still got normal data left on your plan!

Hannah
Hannah

5 months ago

Customer satisfaction
Customer service
Delivery

"Love a bit of VOXI"

I would really recommend Voxi to anyone looking for a SIM only deal. My plan was very reasonably priced, and they kept giving me far more data than I was paying for as a reward for being one of the first customers to join! I also got a free phone case. In the rare event, I had an issue, help was easily accessible via live chat, and the employees who I communicated with couldn't have been more helpful. When I wanted to leave (I now need a plan with a phone) they made it so easy, which hasn't been my experience with other phone networks in the past!