Vodafone

3.6 /5

Company Name: Vodafone

Address: Vodafone House, The Connection, Newbury, Berkshire, RG14 2FN

Telephone: 03333 040 191

Visit: www.vodafone.co.uk

Vodafone Reviews and Experiences

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Showing 1 - 10 of 10 reviews
Steven
Steven

8 hours ago

Customer satisfaction
Customer service
Delivery

"So far so good!"

I'm new to Vodafone but so far customer service has been great. I upgraded from TalkTalk after the bad press they've received. Phone arrived when it was supposed to, super easy to set up, no hassle at all, number transferred no problem.

The only issue I had was a small discrepancy in the rates I'd been offered and what I'd received. I was meant to get 20gb of data but I was on 16gb as per the paperwork. However I used the 24/7 chat, and they resolved it in 5 minutes.

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ZD
ZD

2 weeks ago

Customer satisfaction
Customer service
Delivery

"Slow 4G speeds"

It's really unbelievable how slow the 4G speeds are compared to Three.

I have been on to tech support a number of times and no resolution as yet. I'm lucky to get 1Mb down and even less up for the majority of the time wherever I am, in most cases their 3G is faster! I've tested side by side in a dual sim phone and three can get between 40 and 80MB down on Three but Vodafone is lucky to achieve 10 or 20MB.

Martin Hopkinson
Martin Hopkinson

3 weeks ago

Customer satisfaction
Customer service
Delivery

"Slow Internet"

I Subscribed to Vodafone a month ago but, I had a terrible experience. My work depends on the internet all the time but Vodafone 4G failed to work immediately which affected my job. Took ages to get any other options or ways to boost. Save yourself from the slow internet and terrible customer service! Now looking for other more reliable networks after having a disappointing experience with Vodafone.

Stacey
Stacey

4 weeks ago

Customer satisfaction
Customer service
Delivery

"Poor signal"

I was a fan of Vodafone until a few months ago. I always thought that Vodafone has the best network coverage but after I moved house it became a headache as Vodafone coverage was not good and surprisingly EE is much better where I live now.

Ken Brookes
Ken Brookes

1 month ago

Customer satisfaction
Customer service
Delivery

"Happy with coverage"

For the past 2 years I have been using Vodafone on my iPhone 7, which I purchased through Vodafone official website. The phone is still working very nicely and the coverage has been reliable. Can't ask for more.

Michael Dewhirst
Michael Dewhirst

1 month ago

Customer satisfaction
Customer service
Delivery

"Red Extra Plan"

Last week I went with the "Red Extra" plan that Vodafone offers. This is a sim only deal that gives me 18GB of 4G data, unlimited texts and unlimited minutes. The plan is only £19 a month, that suits my budget well and I feel it is a fair price for what I get with the deal. I would rate the "Red Extra" plan as a solid 9/10 for its low price and allowance.

P Selby
P Selby

3 months ago

Customer satisfaction
Customer service
Delivery

"Avoid Vodafone"

If you want to use Vodafone for your mobile phone I would advise you to think twice. It's ok until something goes wrong then no one wants to know you. I had an ongoing problem for nearly 6 months and all I get told is take in to a shop no one will help you on the phone. Often end up being on the phone for over 45 minutes speaking to 7 different people, none of which were helpful and still no closer to solving my problem this company must not employ managers if they do they will never speak to you just pass on a message. Like I said think carefully before you enter a contract with them as if anything goes wrong you are on your own.

Jesus Bravo
Jesus Bravo

6 months ago

Customer satisfaction
Customer service
Delivery

"Not the best customer service"

I recently purchased a 24 month contract phone from Vodafone. A comparison site informed me it was the best deal based on the extras I was looking for. The phone arrived in 3 days but so far, I've had real trouble with getting in touch with customer services.

Three times I have called with a question about my contract bill, but no-one has rung me back and I'm having to chase them up. I'm confused as to why I've been charged extra to what I was quoted! I appear to being charged several direct debits and I did not agree to them.

Kurt
Kurt

6 months ago

Customer satisfaction
Customer service
Delivery

"Galaxy S8 with Vodafone"

I’ve been a loyal Vodafone client for years now and when I decided to buy a new phone I also chose to extend my Vodafone contract and try to get a better deal. I’m also a Samsung loyal fan so I ordered the Galaxy S8 64 gb from Vodafone. They make it easy for customers to choose plans, which they call bundles, so I had many options at my disposal. I chose the red value bundle since it includes 4g roaming data and unlimited roaming minutes, which interested me the most. I got the phone two days after placing my order online and I’m enjoying both the product and network speed.

Mrs Elliot
Mrs Elliot

6 months ago

Customer satisfaction
Customer service
Delivery

"Couldn’t be happier"

I decided that it was time to finally buy my first mobile phone, and after much research, I decided to purchase from Vodafone. It was my first online purchase, so I had my son assist me through the process. The support section of their website was quite helpful at answering any questions I had about their services. After I placed my order through their website, my new phone arrived in the post within a week, and I couldn't be happier with my purchase