Vodafone Reviews

3.2 /5

Company Name: Vodafone

Address: Vodafone House, The Connection, Newbury, Berkshire, RG14 2FN

Telephone: 03333 040 191

Visit: www.vodafone.co.uk

Find The Best: Vodafone SIM Only Deals | Vodafone Contract Deals

Vodafone Reviews and Experiences

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Showing 1 - 13 of 13 reviews
Anna
Anna

6 months ago

Customer satisfaction
Customer service
Delivery

"Avoid"

I would give them 0 stars if I could! They are always adding random charges to your bill. Then they can't explain it, stay away! Counting minutes until my contract finishes.

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Matt
Matt

8 months ago

Customer satisfaction
Customer service
Delivery

"Good network"

Vodafone's service is perfect for me. I get 4G coverage pretty much everywhere I go with high speeds and also good quality roaming partners abroad.

The only complaint I have is their customer service can definitely be improved. It's slow, hard to deal with and often redundant. Luckily I don't need to use it too often.

Stephen
Stephen

11 months ago

Customer satisfaction
Customer service
Delivery

"Impossible to get free gift"

Ordered a new phone that came with a free smartwatch. I received the phone but no smartwatch. It turned out had to claim the free gift and this is where the trouble started.

To cut a long story short, I rang up the centre and used online chat. First, they sent me a link for an Amazon Echo then after about four phone calls gave me a phone number this was no good then finally got sent a link to for the watch but this didn't work either as the order number tracking ID/receipt number didn't work. Been going round in circles for weeks now.

Steven
Steven

12 months ago

Customer satisfaction
Customer service
Delivery

"So far so good!"

I'm new to Vodafone but so far customer service has been great. I upgraded from TalkTalk after the bad press they've received. Phone arrived when it was supposed to, super easy to set up, no hassle at all, number transferred no problem.

The only issue I had was a small discrepancy in the rates I'd been offered and what I'd received. I was meant to get 20gb of data but I was on 16gb as per the paperwork. However I used the 24/7 chat, and they resolved it in 5 minutes.

ZD
ZD

1 year ago

Customer satisfaction
Customer service
Delivery

"Slow 4G speeds"

It's really unbelievable how slow the 4G speeds are compared to Three.

I have been on to tech support a number of times and no resolution as yet. I'm lucky to get 1Mb down and even less up for the majority of the time wherever I am, in most cases their 3G is faster! I've tested side by side in a dual sim phone and three can get between 40 and 80MB down on Three but Vodafone is lucky to achieve 10 or 20MB.

Martin Hopkinson
Martin Hopkinson

1 year ago

Customer satisfaction
Customer service
Delivery

"Slow Internet"

I Subscribed to Vodafone a month ago but, I had a terrible experience. My work depends on the internet all the time but Vodafone 4G failed to work immediately which affected my job. Took ages to get any other options or ways to boost. Save yourself from the slow internet and terrible customer service! Now looking for other more reliable networks after having a disappointing experience with Vodafone.

Stacey
Stacey

1 year ago

Customer satisfaction
Customer service
Delivery

"Poor signal"

I was a fan of Vodafone until a few months ago. I always thought that Vodafone has the best network coverage but after I moved house it became a headache as Vodafone coverage was not good and surprisingly EE is much better where I live now.

Ken Brookes
Ken Brookes

1 year ago

Customer satisfaction
Customer service
Delivery

"Happy with coverage"

For the past 2 years I have been using Vodafone on my iPhone 7, which I purchased through Vodafone official website. The phone is still working very nicely and the coverage has been reliable. Can't ask for more.

Michael Dewhirst
Michael Dewhirst

1 year ago

Customer satisfaction
Customer service
Delivery

"Red Extra Plan"

Last week I went with the "Red Extra" plan that Vodafone offers. This is a sim only deal that gives me 18GB of 4G data, unlimited texts and unlimited minutes. The plan is only £19 a month, that suits my budget well and I feel it is a fair price for what I get with the deal. I would rate the "Red Extra" plan as a solid 9/10 for its low price and allowance.

P Selby
P Selby

1 year ago

Customer satisfaction
Customer service
Delivery

"Avoid Vodafone"

If you want to use Vodafone for your mobile phone I would advise you to think twice. It's ok until something goes wrong then no one wants to know you. I had an ongoing problem for nearly 6 months and all I get told is take in to a shop no one will help you on the phone. Often end up being on the phone for over 45 minutes speaking to 7 different people, none of which were helpful and still no closer to solving my problem this company must not employ managers if they do they will never speak to you just pass on a message. Like I said think carefully before you enter a contract with them as if anything goes wrong you are on your own.

Jesus Bravo
Jesus Bravo

1 year ago

Customer satisfaction
Customer service
Delivery

"Not the best customer service"

I recently purchased a 24 month contract phone from Vodafone. A comparison site informed me it was the best deal based on the extras I was looking for. The phone arrived in 3 days but so far, I've had real trouble with getting in touch with customer services.

Three times I have called with a question about my contract bill, but no-one has rung me back and I'm having to chase them up. I'm confused as to why I've been charged extra to what I was quoted! I appear to being charged several direct debits and I did not agree to them.

Kurt
Kurt

1 year ago

Customer satisfaction
Customer service
Delivery

"Galaxy S8 with Vodafone"

I’ve been a loyal Vodafone client for years now and when I decided to buy a new phone I also chose to extend my Vodafone contract and try to get a better deal. I’m also a Samsung loyal fan so I ordered the Galaxy S8 64 gb from Vodafone. They make it easy for customers to choose plans, which they call bundles, so I had many options at my disposal. I chose the red value bundle since it includes 4g roaming data and unlimited roaming minutes, which interested me the most. I got the phone two days after placing my order online and I’m enjoying both the product and network speed.

Mrs Elliot
Mrs Elliot

1 year ago

Customer satisfaction
Customer service
Delivery

"Couldn’t be happier"

I decided that it was time to finally buy my first mobile phone, and after much research, I decided to purchase from Vodafone. It was my first online purchase, so I had my son assist me through the process. The support section of their website was quite helpful at answering any questions I had about their services. After I placed my order through their website, my new phone arrived in the post within a week, and I couldn't be happier with my purchase

Our In-Depth Vodafone Review - The Best and Worst Bits About Vodafone

Vodafone is one of the country’s most recognisable brand names, and it’s one of the biggest mobile operators in the UK. With a wide range of plans there should be a Vodafone service to suit most customers. But those looking for big data might want to consider a different provider.

The Pros and Cons of Using Vodafone

Before we get to the full range of Vodafone’s packages and features, let’s first cover the basic pros and cons of opting for Vodafone:

Pros

  • Tons of different plans, both on contract and with PAYG, means that there should be something for most people
  • Plenty of added extras and features if you’re looking for more than just a simple phone plan
  • WiFi calling and mobile tethering are both possible

Cons

  • Big data plans tend to be pricey when compared to other operators
  • The vast amount of options can be overwhelming, making it tough to choose the right plan for your needs
  • Customer service is notoriously bad with Vodafone

Coverage with Vodafone

As a major operator, it should be no surprise that Vodafone offers very good coverage. They get around 98% 2G coverage, about 96% 3G coverage, and around 97% 4G coverage across the UK. However, you should check your local area using the coverage checker on the Vodafone website just to be sure that you’re going to get good reception.

Packages with Vodafone

There are a wide array of choices when it comes to service from Vodafone, for both contract and PAYG customers.

Mobile Contracts (30 Days)

Vodafone offers both short and long term contract. They have two kinds of 30 day rolling contracts. Both of these options will automatically renew every 30 days, but can be cancelled at the end of any 30 day period giving you more flexibility.

Vodafone Essentials plans give you unlimited text messages and include free roaming to 48 countries across the world (check the Vodafone website for a full list of included countries). There are two Essentials options, best suited to people looking for smaller contracts:

  • 500 calling minutes, unlimited texts, and 500 mb of mobile data for £13 a month
  • 1000 calling minutes, unlimited texts, and 1 GB of mobile data for £15 a month.

Alternatively, there are 30 day Red Extra plans, which all give you unlimited minutes and texts, and also include free roaming to 48 countries worldwide. These options, better suited for those looking for larger contracts, are:

  • Unlimited minutes and texts and 3 GB of data for £17 a month
  • Unlimited minutes and texts and 5 GB of data for £19 a month
  • Unlimited minutes and texts and 10 GB of data for £22 a month
  • Unlimited minutes and texts and 20 GB of data for £27 a month
  • Unlimited minutes and texts and 30 GB of data for £32 a month
  • Unlimited minutes and texts and 40 GB of data for £37 a month

Mobile Contracts (12 Month)

If you’re willing to commit for a little longer, Vodafone have 12-month sim only contracts as well. These are a larger commitment but have slightly lower prices than 30-day contracts. There are three kinds of 12-month contracts available.

Vodafone Essentials contracts include unlimited texts and free roaming to 48 countries worldwide. These are better suited to those looking for small contracts and the options are:

  • 500 minutes, unlimited texts, 500 mb of data for £11 a month
  • 1000 minutes, unlimited texts, 1 GB of data for £13 a month

Next, come the 12 month Red Extra plans. These all include unlimited minutes and texts, and free roaming to 48 countries worldwide. The current Red Extra plans are:

  • Unlimited minutes and texts and 3 GB of data for £15 a month
  • Unlimited minutes and texts and 10 GB of data for £20 a month
  • Unlimited minutes and texts and 20 GB of data for £25 a month

Finally, there are the Red Entertainment plans. These come with unlimited minutes and texts, 500 minutes for calling abroad, free roaming to 77 countries across the world, and your choice of a free entertainment package (a free premium Spotify account, free Now TV, free Sky Sports Mobile, or free Amazon Prime). The available Red Entertainment plans are:

  • Unlimited minutes and texts and 10 GB of data for £22
  • Unlimited minutes and texts and 15 GB of data for £24
  • Unlimited minutes and texts and 25 GB of data for £27
  • Unlimited minutes and texts and 45 GB of data for £31

Pay As You Go

Alternatively, you could go for a PAYG plan with Vodafone. There are a couple of options here. Pay As You Go 1 is Vodafone’s simple PAYG plan. You pay 20p per minute for calling, 20p per text message, and 20p per 5 mb of data. However, once you have spent £1 in a day, you then unlock unlimited minutes and texts and 500 mb of data that you can use until midnight. The next day, the process starts again. Essentially, the most you can spend is £1 a day, which is perfect if you’re a big phone user. Light phone users, however, will find those per minute/text rates very high.

If you don’t fancy this, you can instead spend your credit on a bundle. Bundles are valid for 30 days and there are various options:

  • 150 calling minutes, 250 texts, and 100 mb of mobile data for £5
  • 250 calling minutes, unlimited texts, and 2 GB of mobile data for £10
  • 1000 calling minutes, unlimited texts, and 8 GB of mobile data for £20
  • 3000 calling minutes, unlimited texts, and 20 GB of mobile data for £30

You can, however, save a little on the price of bundles by buying “Big Value Six Packs.” With these, you basically buy 6 bundles at a time and you save a little over the cost of simply paying month by month. How much you save depends on which size bundle you buy.

Credit Expiry

In the case of 30 bundles, the credit expires after 30 days. All other credit with Vodafone expires after 270 days if there is no activity on your SIM card.

Extras and Features

There are a few special features that could be interesting if you’re looking at service from Vodafone:

Total Rollover

If you are a PAYG customer and you choose to automatically renew your bundle each month then unused minutes, texts and data from month A can be rolled over into month B.

Reward Points

PAYG customers earn reward points for topping up with credit or renewing bundles. Points can be redeemed for a variety of things, including Starbucks vouchers, Vodafone credit, and Sky Sports Week Passes.

Vodafone Passes

Vodafone offers a variety of passes which let you have unlimited data (data not subtracted from your monthly limit) for a selection of things. Video Pass gives you unlimited data for YouTube, Vevo, DisneyLife, Netflix, Amazon Go Video, TVPlayer and My5 for £7 a month. Social Pass gives you unlimited data for Facebook, Twitter, Instagram, and Pinterest for £3 a month. Chat Pass gives you unlimited data for WhatsApp, Facebook Messenger, and Viber for £5 a month. And Music Pass gives you unlimited data for Spotify, Tidal, Napster, Souncloud, Deezer, Apple Music, and Amazon Music for £5 a month.

Additionally, Vodafone regularly runs sales. In particular, they frequently add extra data to contracts when you buy a handset from them.

Comparison to Other Networks

Vodafone prices are not the cheapest around. Their smaller plans tend to be better value, comparatively, than their larger ones. However, even with smaller plans, you’re likely to get a cheaper deal with a low-cost network like Asda Mobile, GiffGaff, or iD Mobile. For example, for £11 a month with Vodafone you get 500 minutes, unlimited texts, and 500 mb of data. With GiffGaff you get 150 minutes, 500 texts, and 500 mb of data for just £5.

When it comes to big contracts, Vodafone are definitely one of the more expensive options. For example, unlimited minutes and texts and 20 GB of data costs £25 with Vodafone. Unlimited minutes and texts and 30 GB of data only cost £17 with Three.

Pay As You Go doesn’t fare much better. 20p per minute, 20p per text, and 20p per 5 MB of data is easily beaten by Three’s 3p per minute, 2p per text, and 1p per mb of data charges. And if you’re considering opting for bundles instead, Vodafone doesn’t do much better. £10 gets you 250 minutes, unlimited texts and 2 GB of data with Vodafone, but the same cost gets you unlimited minutes and texts and 3 GB of data with GiffGaff.

In short, Vodafone is not the cheapest operator around. However, if you’re interested in their special features, including things like free roaming, Vodafone Passes, and the Red Entertainment packages, then you could end up saving money with Vodafone.

Handsets with Three

Vodafone have a vast range of handsets available, and you can buy a mobile on contract if you choose to. You will need to pass a credit check to get that contract phone though. Handset prices with Vodafone are comparable to those with other big operators, so you won’t be saving cash by buying a phone here.

Wifi Calling and WiFi Hotspots

Vodafone does support WiFi calling, but only on Red Extra or Red Entertainment packages, and only with certain handsets. You’ll need to check out Vodafone’s website to see if you’re eligible. Vodafone do not have their own network of WiFi hotspots, though some big contract plans may include free access to BT hotspots. Otherwise, you’re going to be using mobile data when you’re away from home or relying on cafes and restaurants for free WiFi.

Mobile Tethering

Vodafone does allow mobile tethering. So if you’re looking to get your tablet or another device online using mobile data, then this shouldn’t be a problem.

Bottom Line

Generally, Vodafone does not offer the cheapest prices for service. This is especially true if you’re looking for lots of data. However, if you’re looking for lots of extras, like Vodafone Passes, or Sky Sports, then Vodafone can have some good deals. Vodafone contracts and PAYG bundles tend to be best for mid-level users, rather than for very light or very heavy phone users.