Three

3.7 /5

Company Name: Three

Address: Three Customer Services, Hutchison 3G UK Ltd, PO Box 333, Glasgow, G2 9AG

Telephone: 0800 033 8001

Visit: www.three.co.uk

Three Reviews and Experiences

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Showing 1 - 7 of 7 reviews
Tom
Tom

3 weeks ago

Customer satisfaction
Customer service
Delivery

"Frustrating"

I've been with Three for 5 years and have been really frustrated by my recent attempt to upgrade my phone. On the site, it says I can upgrade on the 8th of November which is the date the final bill was due to be taken by direct debit. I wanted to upgrade this week, so went onto the account and manually made the payment to Three. Three still wanted to charge us £39 for an early upgrade despite this which I think is crazy as we have made the payment which has cleared.

Then I found the phone won't be shipped until the 6th November anyway so basically paying 39 quid for a phone two days earlier. Although very polite, the woman on the phone failed to understand what I was saying. I’ve come off the phone thinking it is probably better to end the contract and just stick with this phone.

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Sam
Sam

2 months ago

Customer satisfaction
Customer service
Delivery

"Pushy sales staff refusing to cancel contracts"

My girlfriend rang Three today for what should have been a short and simple call. She wanted to cancel her sim-only contract as she is moving to a new network.

But no, instead she had to deal with a salesperson offering her deals she didn't want for over half an hour, despite being told from the beginning of the call that she wanted to cancel the contract. Once he eventually conceded, she was transferred to the cancellation team.

The cancellation team agent then tried the exact same thing... She eventually managed to cancel the contract after almost an hour on the phone, for what should have been a 5-minute call at most.

This level of pressure tactics from customer service is absolutely disgusting.

Jane S
Jane S

2 months ago

Customer satisfaction
Customer service
Delivery

"Good customer service"

Three certainly get their fair share of negative reviews but whenever I have had an issue their complaints team have always been efficient!

Scott LUFC
Scott LUFC

3 months ago

Customer satisfaction
Customer service
Delivery

"Quick delivery but not a great signal"

Purchasing a sim only contract from the Three website was straightforward. Once the sim arrived installation was simple. The sim was activated as soon as it was put into the mobile phone.

At initial testing, the data connection wasn’t the best. After going through the troubleshooting steps with the customer service, there was no improvement in the signal/data connection, even though the area was in Three's mobile coverage. Having the sim card installed for nearly a year, and the network showing no signs of improvement, it was time to leave. Customer service wasn’t great, and wasn’t in the UK. Cancelling wasn’t the easiest, but once done, it was a relief.

Ellen Holmes
Ellen Holmes

3 months ago

Customer satisfaction
Customer service
Delivery

"Very happy with my SIM Only deal"

Three is my current sim car provider and I can safely say they are the best I have ever been with. My sim plan is only £18 a month for that I get 30GB of 4G data, unlimited texts and unlimited minutes. I am currently studying at university so I am on a tight budget for everything and this plan fits into my life perfectly. Any other student currently contemplating what provider to go to for a sim card should definitely consider Three as they are very cheap and still offer you a LOT of data.

Stuart Mills
Stuart Mills

8 months ago

Customer satisfaction
Customer service
Delivery

"Feel at home extremely useful"

I got a great deal on an iPhone 8, free next day delivery and as an unexpected perk, I can now use my phone in Europe as I would at home, and with the trip to Denmark looming, it couldn't have come at a better time.

I've only had to speak to customer services once, since I arranged the contract online, and the service was exemplary. Highly recommended. 10/10.

Mr Dunbar
Mr Dunbar

8 months ago

Customer satisfaction
Customer service
Delivery

"Very happy with Three"

As a member of the deaf community, I must say that I am impressed with the accessibility services that Three provides. I have received great customer service through their website and their staff are always patient and understanding. Some mobile phone companies that I have dealt with in the past did not seem to have any consideration for people with disabilities, so it's great to see that this is a priority for Three. I have dealt with their customer service exclusively online and never experienced any issues. If any of my deaf friends complain of problems with their mobile phone company, I will certainly recommend that they switch to Three.