Three Reviews

4.2 /5

Company Name: Three

Address: Three Customer Services, Hutchison 3G UK Ltd, PO Box 333, Glasgow, G2 9AG

Telephone: 0800 033 8001

Visit: www.three.co.uk

Find The Best: Three SIM Only Deals | Three Contract Deals

Three Reviews and Experiences

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Showing 1 - 20 of 20 reviews
Alistair
Alistair

4 days ago

Customer satisfaction
Customer service
Delivery

"Good value for money"

Cheapest unlimited data plan I could find, very happy with the signal and download speeds so far in Manchester.

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Daniel
Daniel

3 weeks ago

Customer satisfaction
Customer service
Delivery

"Great value"

I get 8GB for £10 a month from Three. Good signal, decent enough speeds so very happy. Could probably get quicker off EE but 10 times more expensive.

Jordan
Jordan

3 weeks ago

Customer satisfaction
Customer service
Delivery

"Waste of time"

They have no clue about customer service they palm you off, keep you on hold for hours and sometimes even cutting you off. I was even lied to several times. Jokes!

Greg
Greg

2 months ago

Customer satisfaction
Customer service
Delivery

"Very good value"

I'm on an 8GB for £9 plan. Very pleased with it, can't beat that sort of value. Saving me £12 per month compared to my old contract that only had 5GB.

Christopher
Christopher

2 months ago

Customer satisfaction
Customer service
Delivery

"Excellent"

I've had a very positive experience with Three so far. Far better value for money than my old network and coverage seems a lot better as I no longer experience grey areas of poor signal.

The customer service has been good, I've only messaged them once but they gave a quick and helpful response. It was easy enough to activate the sim and move over my number. Roaming also works smoothly - I've used it in Spain recently and my 4G was working as normal the whole time and with no extra cost.

Mike
Mike

2 months ago

Customer satisfaction
Customer service
Delivery

"5G working well so far"

Work and live in central London so picked up a 5G Deal from Three to use for my home broadband. Getting speeds that smash my previous BT line. Hopefully it continues.

Sam
Sam

2 months ago

Customer satisfaction
Customer service
Delivery

"Great deal"

Ordered their £9 SIM for 8Gb of data, can't beat it tbh. 4G most places and will be 5G when it rolls out at no extra charge.

Ben
Ben

4 months ago

Customer satisfaction
Customer service
Delivery

"Best data sim for my tablet"

Been using a 24GB preloaded data sim for 6 months now. Worked great in my iPad both in the UK and abroad. Will be getting another as soon as it's expired.

Ste
Ste

5 months ago

Customer satisfaction
Customer service
Delivery

"Best value unlimited data plan"

Picked up an unlimited data SIM for 11 quid a month. Unbeatable value and I get 4G most places. Can't fault them at all.

Mark
Mark

6 months ago

Customer satisfaction
Customer service
Delivery

"Happy with my data only SIM"

Been using a preloaded data sim from Three in my Audi MMI system, works perfectly, always got a strong connection for Google Maps and works in Europe too. Can't ask for more.

Scott
Scott

8 months ago

Customer satisfaction
Customer service
Delivery

"Absolutely Joke!"

These jokers wanted a £100 deposit plus £50 upfront cost on an iPhone 8.

Thought no chance I am paying that, let's go in store see what they can do there. I got refused because I have an active application online. So went home, rang three and supposedly cancelled this online order but they still took money out of my account.

James
James

10 months ago

Customer satisfaction
Customer service
Delivery

"Happy So Far"

Moved to Three in September after being with O2 for about 10 years. Paying £9 a month for 4GB data which more than suits my needs, £5 cheaper than what O2 offered me so they lost my custom. Signal has been great so far both at home and abroad so I will be sticking with Three.

Jon
Jon

12 months ago

Customer satisfaction
Customer service
Delivery

"Great SIM Only Deal with Three"

I'd been a long time O2 customer for around 10 years but decided to switch then they couldn't offer me the right sort of SIM only deal spinning me nonsense about being a better network and if I moved I'd suffer. I shopped around and ended up with Three paying £10 a month for 4GB data. Coverage been great so far both at home and abroad. App is decent too for checking usage. Happy with the switch.

Tom
Tom

1 year ago

Customer satisfaction
Customer service
Delivery

"Frustrating"

I've been with Three for 5 years and have been really frustrated by my recent attempt to upgrade my phone. On the site, it says I can upgrade on the 8th of November which is the date the final bill was due to be taken by direct debit. I wanted to upgrade this week, so went onto the account and manually made the payment to Three. Three still wanted to charge us £39 for an early upgrade despite this which I think is crazy as we have made the payment which has cleared.

Then I found the phone won't be shipped until the 6th November anyway so basically paying 39 quid for a phone two days earlier. Although very polite, the woman on the phone failed to understand what I was saying. I’ve come off the phone thinking it is probably better to end the contract and just stick with this phone.

Sam
Sam

1 year ago

Customer satisfaction
Customer service
Delivery

"Pushy sales staff refusing to cancel contracts"

My girlfriend rang Three today for what should have been a short and simple call. She wanted to cancel her sim-only contract as she is moving to a new network.

But no, instead she had to deal with a salesperson offering her deals she didn't want for over half an hour, despite being told from the beginning of the call that she wanted to cancel the contract. Once he eventually conceded, she was transferred to the cancellation team.

The cancellation team agent then tried the exact same thing... She eventually managed to cancel the contract after almost an hour on the phone, for what should have been a 5-minute call at most.

This level of pressure tactics from customer service is absolutely disgusting.

Jane S
Jane S

1 year ago

Customer satisfaction
Customer service
Delivery

"Good customer service"

Three certainly get their fair share of negative reviews but whenever I have had an issue their complaints team have always been efficient!

Scott LUFC
Scott LUFC

1 year ago

Customer satisfaction
Customer service
Delivery

"Quick delivery but not a great signal"

Purchasing a sim only contract from the Three website was straightforward. Once the sim arrived installation was simple. The sim was activated as soon as it was put into the mobile phone.

At initial testing, the data connection wasn’t the best. After going through the troubleshooting steps with the customer service, there was no improvement in the signal/data connection, even though the area was in Three's mobile coverage. Having the sim card installed for nearly a year, and the network showing no signs of improvement, it was time to leave. Customer service wasn’t great, and wasn’t in the UK. Cancelling wasn’t the easiest, but once done, it was a relief.

Ellen Holmes
Ellen Holmes

1 year ago

Customer satisfaction
Customer service
Delivery

"Very happy with my SIM Only deal"

Three is my current sim car provider and I can safely say they are the best I have ever been with. My sim plan is only £18 a month for that I get 30GB of 4G data, unlimited texts and unlimited minutes. I am currently studying at university so I am on a tight budget for everything and this plan fits into my life perfectly. Any other student currently contemplating what provider to go to for a sim card should definitely consider Three as they are very cheap and still offer you a LOT of data.

Stuart Mills
Stuart Mills

2 years ago

Customer satisfaction
Customer service
Delivery

"Feel at home extremely useful"

I got a great deal on an iPhone 8, free next day delivery and as an unexpected perk, I can now use my phone in Europe as I would at home, and with the trip to Denmark looming, it couldn't have come at a better time.

I've only had to speak to customer services once, since I arranged the contract online, and the service was exemplary. Highly recommended. 10/10.

Mr Dunbar
Mr Dunbar

2 years ago

Customer satisfaction
Customer service
Delivery

"Very happy with Three"

As a member of the deaf community, I must say that I am impressed with the accessibility services that Three provides. I have received great customer service through their website and their staff are always patient and understanding. Some mobile phone companies that I have dealt with in the past did not seem to have any consideration for people with disabilities, so it's great to see that this is a priority for Three. I have dealt with their customer service exclusively online and never experienced any issues. If any of my deaf friends complain of problems with their mobile phone company, I will certainly recommend that they switch to Three.

Our In-Depth Three Review - The Best and Worst Bits About Three

Three is one of the biggest mobile operators in the UK. They’re famous for their big data plans, as well as low priced data. For those who love being online, Three is a great choice for a service provider. If you’re not so into data though, Three might not be for you…

The Pros and Cons of Using Three

Before we go into detail about what Three has to offer, here are the essential pros and cons of going with Three as your mobile service provider:

Pros

  • One of the few operators to offer big and even unlimited data plans for mobile
  • Great 4G coverage, and tons of nice extras like unlimited streaming data, for example
  • Plenty of different plan options to choose from, meaning there’s something for pretty much everyone

Cons

  • If you’re not into mobile data then Three might not be for you, since most plans have bigger than average data limits, and there’s a serious lack of cheap plans
  • There’s no data roll-over with Three, unlike with many other operators, so you might be paying for services you don’t use
  • No free WiFi hotspots included, unusual for a big name operator

Coverage with Three

Three get 97% coverage across the UK for both 3G and 4G. They do not, however, support 2G signals, though this shouldn’t be an issue unless you have a very old, basic mobile. You should check coverage in your local area using the coverage map on Three’s website just to be sure that you’re going to get good reception wherever you live.

Packages with Three

Three offer tons of different options for those looking for mobile service. They have both contract and PAYG options.

Mobile Contracts

Three offer two different contract options. The first of these is a 30-day rolling contract. This will renew automatically but can be cancelled at the end of any 30 day period, giving you more flexibility. The 30-day options are:

  • 600 calling minutes, unlimited texts, 1 GB of mobile data for £15 a month (does NOT include Go Binge)
  • Unlimited calling minutes, unlimited texts, 4 GB of mobile data for £16 a month (does NOT include Go Binge)
  • Unlimited calling minutes, unlimited texts, 12 GB of mobile data for £23 a month
  • Unlimited calling minutes, texts, and data for £32 a month

Alternatively, you can opt for a longer 12-month contract. This locks you into using Three for a longer time period, but prices tend to be slightly lower. The 12-month options are:

  • 200 minutes, unlimited texts, 500 mb of mobile data for £9 a month (does NOT include Go Binge)
  • 600 minutes, unlimited texts, 1 GB of mobile data for £10 a month (does NOT include Go Binge)
  • Unlimited minutes, unlimited texts, 8 GB of mobile data for £14 a month (does NOT include Go Binge)
  • Unlimited minutes, unlimited texts, 12 GB of mobile data for £15 a month
  • Unlimited minutes, unlimited texts, 30 GB of mobile data for £17 a month
  • Unlimited minutes, unlimited texts, 100 GB of mobile data for £20 a month
  • Unlimited minutes, unlimited texts, unlimited data for £27 a month

Notice that cheap plans with Three don’t contain very much, and are fairly expensive (low-cost carriers tend to have plans starting from £5, most of which are better deals than here). However, big data contracts are very reasonable with Three.

Pay As You Go

Three also has a simple pay as you go service. With Three PAYG you pay 3p per minute for calls, 2p per text, and 1p per mb of data used. However, if you’re a big phone user, you can also buy bundles that will give you better value for money. The available pay as you go bundles from Three are:

  • Unlimited minutes and texts and unlimited mobile data for £90, valid for 90 days
  • Unlimited minutes and texts and unlimited mobile data for £35, valid for 30 days
  • Unlimited minutes and texts and 36 GB of mobile data for £27.50, valid for 30 days
  • Unlimited minutes and texts and 12 GB of mobile data for £20, valid for 30 days
  • Unlimited minutes and texts and 5 GB of mobile data for £15, valid for 30 days
  • Unlimited minutes and texts and 2 GB of mobile data for £10, valid for 30 days

Credit Expiry

Three’s PAYG bundles are valid for 30 days (or 90 days in the case of the large unlimited data bundle). PAYG credit does not expire with Three, though you’ll need to use your phone once every six months to keep your SIM card active.

Extras and Features

Three do offer several extras and features that are worthy of note:

Go Roam

All of Three’s plans (including PAYG) include free roaming in 71 destinations across the world. Check Three’s website for a full list of included countries.

Go Binge

Some of Three’s contracts include Go Binge (the ones that don’t are marked above, and this does NOT apply to PAYG customers). This means that any data used on Netflix, Apple Music, Soundcloud, Deezer, and TVPlayer will NOT be deducted from your monthly limit.

Wuntu

If you download the Wuntu app (exclusive to Three) you’ll be eligible for different rewards every week. Rewards include discounts on cinema tickets and restaurant vouchers.

Comparison to Other Networks

Low-level contracts with Three do not compare favourably with other networks. Three’s cheapest contracts contain lower limits and more expensive prices than low-cost carriers like GiffGaff and iD Mobile. For example, Three’s cheapest contract gets you 200 minutes, unlimited texts, and 500 mb of data for £9. However, you can get more or less the same deal for just £3.99 with iD Mobile. £10 with iD Mobile gets you a whopping 300 minutes, unlimited texts, and 9 GB of mobile data.

Upper-end contracts, on the other hand, are a much better deal with Three. That unlimited mobile data contract is unmatched anywhere else, as is the 100 GB data contract for just £20. Long story short, if you’re looking for big data, Three is a great deal. If you’re not, then it’s not.

When it comes to PAYG, Three’s rates are the lowest on the market. Add in a bundle, and Three have pretty much the same prices as most other major networks (£10 gets you 2 GB of data with Three, Vodafone, and EE, so no real difference). Big data bundles are, as you might expect, cheaper with Three than with anyone else. All in all, Three is a good deal for PAYG customers.

Handsets with Three

Three do allow you to buy a handset on contract. Currently, Three have a large range of phones available for every price point. Phone prices are on a par with all the other major operators, so don’t expect to save much money by buying your phone through Three.

Wifi Calling and WiFi Hotspots

Three does support WiFi calling in many phones, though you’ll need to check Three’s website to make sure your model of phone is supported. This means that you won’t need to rely on mobile reception or deduct minutes from your monthly limit to make calls as long as you’re on WiFi. Three do NOT, however, support free WiFi hotspots. So you’ll have to use mobile data whilst you’re out of the house, or rely on WiFi from cafes or restaurants.

Mobile Tethering

Three does allow mobile tethering on all their plans (including PAYG), so feel free to use your mobile data to get other devices like tablets online.

Bottom Line

If you’re looking for big data packages then Three is definitely the network for you. And if you’re looking for simple PAYG services with cheap rates then again, Three is a good choice. Three isn’t the best bet if you don’t want lots of data, and if you’re looking for a cheap contract option then you might want to look elsewhere.