Tesco Mobile Reviews

3.8 /5

Company Name: Tesco Mobile

Address: Tesco Mobile Customer Care, Dumers Lane, Radcliffe, Bury, BL9 9QL

Telephone: 0800 433 4990

Visit: www.tescomobile.com

Find The Best: Tesco SIM Only Deals | Tesco Contract Phone Deals

Tesco Mobile Reviews and Experiences

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Showing 1 - 6 of 6 reviews
Carl
Carl

2 months ago

Customer satisfaction
Customer service
Delivery

"Cannot recommend"

Tesco mobile would be good if the staff knew what they were doing, a simple upgrade went badly wrong and I received an extra phone and 2 payments leaving my account. I cannot recommend the mobile side of the company.

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Charlotte
Charlotte

4 months ago

Customer satisfaction
Customer service
Delivery

"Medicore"

Been with Tesco Mobile for a while now and they are average. The deals are fairly good but giffgaff is better with their tariffs and use the same network.

My signal has been fine but as usual getting in touch can be difficult to their mediocre customer service.

Amber
Amber

7 months ago

Customer satisfaction
Customer service
Delivery

"Loss of 4G coverage worrying"

I have been very happy with Tesco Mobile until 4G randomly stopped working for over a week. I rang them and they said a mast was under repair. And to test it by going to a different location. Well, I went to a different place 20 minutes away and it still wouldn't pick up 4G.

I rang them again and they said the same thing. I didn't believe them at this point so I factory reset my phone completely and it's working absolutely fine now. This worries me! Don't know if I'll be staying with Tesco mobile when my contract is up tbh.

Beardy McMetalFace
Beardy McMetalFace

9 months ago

Customer satisfaction
Customer service
Delivery

"Awkward Problem Dealt With Professionally"

An awkward problem with my elderly Father's SIM was dealt with patiently and with understanding. Excellent customer service from Tesco Mobile. A+

Jade
Jade

9 months ago

Customer satisfaction
Customer service
Delivery

"Tesco Mobile Fan"

Love Tesco Mobile especially customer service which is so friendly and polite. I recommended their services to my friends.
Thank you!

Oli
Oli

12 months ago

Customer satisfaction
Customer service
Delivery

"Best Network"

I know they run off O2 but I think Tesco is the best network, great coverage, great care team, friendly staff, amazing prices. Much better than dealing with O2 direct.

Our In-Depth Tesco Mobile Review - The Best and Worst Bits About Tesco Mobile

Tesco is a name familiar to most of us, but the major supermarket chain does offer its own mobile services. Tesco Mobile is a joint venture between Tesco and O2 and uses O2’s mobile network to provide service. There are tons of plans to choose from, and some nice features as well.

The Pros and Cons of Using Tesco Mobile

We’ll get into the ins and outs of what Tesco Mobile has to offer below. But first, let’s take a look at the essential pros and cons of going with Tesco:

Pros

  • Lots of choices for both contract and PAYG customers mean that there’s something for pretty much everyone
  • Family plans are easy to handle with Tesco and come with several advantages
  • Plenty of extras available, from WiFi hotspots to Tesco Clubcard points

Cons

  • Prices aren’t always quite as competitive as they really should be
  • Big data deals, in particular, are pretty pricey with Tesco
  • If you opt to go for a contract rather than PAYG, or if you choose to get a handset, you will need to pass a credit check

Coverage with Tesco Mobile

Tesco Mobile uses O2’s mobile infrastructure to provide service, so you’ll get the same coverage as O2 customers get. This means 99% coverage for 2G service, 98% coverage for 3G, and 97% coverage for 4G. All of this adds up to great mobile reception pretty much everywhere. However, you should double check your local area on the coverage checker on Tesco’s website just to be sure that you’re going to get reception.

Packages with Tesco Mobile

Tesco have a wide range of options available, from traditional contracts both short and long to pay as you go and PAYG bundles.

SIM Only Contracts

Tesco Mobile has a choice of three 30 day rolling contracts. These renew automatically but can be cancelled at the end of any 30 day period, giving you plenty of flexibility. The options are:

  • 250 calling minutes, 5000 texts, and 250 mb of mobile data for £7.50 a month
  • 500 calling minutes, 5000 texts, and 1 GB of mobile data for £10 a month
  • 5000 calling minutes, 5000 texts, and 4 GB of mobile data for £15 a month

If you’re willing to commit to a longer sim only contract, Tesco Mobile offers several 12-month contract options. Prices on these are a little cheaper than for those 30-day contracts, but you will be locked into that contract for a full year. The options are:

  • 500 calling minutes, 5000 texts, and 1 GB of mobile data for £7.50 a month
  • 1000 calling minutes, 5000 texts, and 3 GB of mobile data for £9 a month
  • 1000 calling minutes, 5000 texts, and 5 GB of mobile data for £11 a month
  • 3000 calling minutes, 5000 texts, and 10 GB of mobile data for £13.50 a month
  • 5000 calling minutes, 5000 texts, and 20 GB of mobile data for £18 a month month
  • 5000 calling minutes, 5000 texts, and 50 GB of mobile data for £35 a month

Pay As You Go

Tesco’s pay as you go offerings are a little more complicated. If you’re a light mobile phone user, then Tesco offers a couple of options for PAYG:

Tesco Lite

Calls are 8p per minute, texts are 4p, and data is 10p per mb. You CANNOT add any of Tesco’s “Rocket Pack” bundles to this deal (see below), you simply top up with credit and use your phone.

Triple Credit

With the Triple Credit PAYG bundle, you pay 25p per minute for calls, 10p per text message, and 10p per mb of data. However, you get triple credit every time you top up. A £10 top-up will actually give you £30 of credit. That extra £20 of credit is valid only for 30 days, however, and can only be used for UK calls and texts.

Alternatively, you can opt to use Tesco’s Rocket Pack system. Essentially, these are like 30-day contracts but without the contract (and you pay before using, not after, so no unexpected bills). You choose which of the Rocket Packs you want and it will automatically renew every 30 days until you cancel it. Note that each pack is valid for 30 days only! The options are:

  • 100 calling minutes, 100 texts, 250 mb of mobile data for £5
  • 250 calling minutes, 500 texts, 500 mb of mobile data for £7.50
  • 500 calling minutes, 5000 texts, 3 GB of mobile data for £10
  • 500 calling minutes, 5000 texts, 4 GB of mobile data for £12.50
  • 1000 calling minutes, 5000 texts, 6 GB of mobile data for £15
  • 2000 calling minutes, 5000 texts, 8 GB of mobile data for £20

If you use up all of your Rocket Pack before your 30 days is up, you can top up with cash credit and then pay regular rates (25p per calling minutes, 10p per text, 10p per mb of data) until your next Rocket Pack begins.

Credit Expiry

Rocket Packs and Triple Credit extra credit are both valid for 30 days only. Your regular cash top-up credit does not expire as long as you use your SIM card once every six months.

Extras and Features

Tesco Mobile offers a fair few features and extras that might be beneficial to some customers, depending on what you’re looking for:

Family Perks

Tesco allows you to have up to 5 SIM cards on the same account, perfect for families. And if you do this, each of these SIM cards can choose a perk each month. These perks depend on what kind of contract you have but offer extra data, money off your phone bill, Tesco Clubcard points, extra minutes, and discounts on Tesco insurance. You’re free to change which perk you want each month. This is valid only for contracts, not for PAYG.

Capped Contracts

If you have a contract with Tesco (either 30 day or 12 months) you can opt to cap that contract to prevent overspending. Tesco allows you to set your own limit from £0 up to £100 over your regular monthly charges. If you use up your regular monthly allotment of minutes/texts/data you’re then allowed to use extra services only up until you reach your spending cap, then service will be cut off. This stops you getting unpleasantly surprising bills.

Trade-In

Tesco allows you to trade-in old phones to get cash or discounts off your mobile contract price (or a new phone).

Comparison to Other Networks

Tesco Mobile generally falls in the mid-range when compared to other operators. They tend to fail when it comes to data prices. Whilst actual contract prices aren’t terribly expensive, Tesco tends to offer lower data limits than other operators for identical prices. For example, Three offers unlimited data for £27 a month, whilst Tesco’s biggest 50 GB data plan is £35 a month. £9 gets you 4 GB of data with Three, but only 3 GB with Tesco.

In terms of pay as you go SIM’s, basic PAYG rates are much higher with Tesco than with other operators (particularly that 25p per minute calling rate). However, once you factor in Triple Credit or Rocket Packs Tesco do a little better. They’re more expensive than low-cost operators like GiffGaff and iD Mobile (£5 buys you 100 minutes/100 texts/250 mb of data with Tesco, but 150 minute/500 texts/500 mb of data with GiffGaff). However, they’re cheaper than big name operators like Vodafone and EE (£10 gets you 500 minutes/5000 texts/3 GB of data with Tesco, but only 250 minutes/unlimited texts/1 GB of data with EE).

On the whole, if you’re taking advantage of the extras, such as family plans, phone trade-ins, and Rocket Packs, then Tesco can be a good deal as long as you’re not using too much data. Big data users or those looking for cheap PAYG plans will probably be better off looking elsewhere.

Handsets with Tesco Mobile

Tesco do offer a wide range of handsets that can be bought on contract. These phone contracts are completely separate from your service contract, so you can get a phone even if you’re on PAYG. You will need to pass a credit check in order to qualify though. Tesco also have a flexible upgrade programme that allows you to get a new phone any time simply by paying off the balance on your own phone and allows you to design your phone contract to be as long or as short as you’d like (within reason).

Wifi Calling and WiFi Hotspots

Unfortunately, Tesco do not support WiFi calling, so you’ll need to rely on your regular mobile reception (and your monthly limit of minutes) to make calls. Nor do they support free WiFi hotspots, so you’ll be using your mobile data or WiFi connections from cafes or restaurants when out of the house.

Mobile Tethering

Tesco Mobile allows mobile tethering on all of their SIM cards. So if you want to use mobile data to get your tablet or another device online you’re free to do so.

Bottom Line

Tesco Mobile have a huge range of plans, so there’s plenty of choices. They also have plenty of extras, and if you’re looking for a family plan then Tesco is going to be a great choice. Tesco probably isn’t the best option for those looking for lots of data though, nor for those looking for a simple, traditional PAYG.