Company Name: Sky Mobile
Address: Customer Complaints, Sky Subscribers Services Ltd, PO Box 43, Livingston, West Lothian, EH54 7DD
Telephone: 0800 759 1489
Visit: www.sky.com/shop/mobile
Find The Best: Sky SIM Only Deals
4 years ago
I ordered an iPhone 8+. I had a few issues with the online form but an agent answered within 10 seconds of calling! The phone was supposed to come in 2 days but it came the next day. This was the cheapest deal I could find. I am more than pleased.
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4 years ago
I had returned an iPhone on the swap programme and today have received an offer for it saying that their value is reduced due to damage. There is not a single mark on the phone and has no damage whatsoever. Saying the value has decreased by over £110 due to white spots on the screen . Phoned customer service and that's the offer take it or leave it.
The old phone being sent back and will be cancelling all contracts I have with sky fraudsters.
4 years ago
The migration communication could be better. I used a PAC code to take my existing number over...service went live on a different number initially, yet the messages received were contrary to this?! So I had to call Sky, and was told then that number migration would go through later that day. Now live I am very happy, a lot more stable and consistent connection than my previous provider.
4 years ago
Since moving to Sky mobile in November 2019 I’ve had terrible customer service & awful signal issues almost every call either incoming or outgoing is cut off after 3-5seconds so frustrating can’t wait till the contract is expired to be rid of it.
4 years ago
I switched my husband, son and myself to Sky Mobile as we have a Sky package and the deal appeared appealing. However, when sitting in my own home I can barely use my phone without my WiFi. Signal is awful and disappointed that I usually have to go outside to talk which isn’t exactly private! Sky in general good and WiFi good but phone signal in the house is poor.
4 years ago
I Switched mobile services in September after 6 years with Vodafone to sky mobile, I called sky and spoke to a very nice lady at I informed her I no longer had sky tv but wish to buy a mobile sim plan 5gb at £10 a month, told her I had a PAC code from Vodafone she took my order and PAC code I then received 2 txt messages confirming the order and that my number would transfer on 12 Sept which it did all this within 3 days of ordering. Absolutely fantastic.
4 years ago
First, their system could not cope with an email address with two full stops! i.e [email protected] so I got a new email address just for them.
Signed up for a £ 7-month 12-month contract Sim only deal pay by DD . Sent me a letter dated 18th arrived 25th to say they couldn't proceed. Rang to find out why told I had probably failed credit check! Told them I have never had a credit card/HP agreement or borrowed money apart from mortgages which were all paid on time and cleared over 5 years ago. Never been refused any services /insurance etc for anything.
Passed me to another dept they told me if not bad credit risk, then I must have an outstanding debt to Sky even though this was my first application for any Sky service! then told my personal details must be suspect! Even though I have lived at the same address for over 30 years! then told they must suspect fraud or something else I asked them to specify WHAT! They didn't know and there was nobody who could tell me but I would always fail to obtain any SKY service. AND ALL THIS INSULT FOR A £7 MONTHLY SIM PAID BY DIRECT DEBIT IN ADVANCE!!
5 minutes later I was signed up for £7.50 monthly rolling contract sim only deal with Smarty offering exactly the same with the benefit of money off next month for any unused data. (able to buy extra at any time for £1.25 Gb) 31 hours later received SIM took 7 minutes to fit and activate.
Stuff Sky and try Smarty!
5 years ago
Waited 7 days and still my number hasn’t ported from EE. They are useless. Promise call backs and don’t, blame EE when it clearly states in the ofcom process that it’s the gaining provider who own the porting. After numerous calls I’m going to give up with them, a cheap service isn’t worth this hassle.
5 years ago
I wanted to sell my iPhone SE back to Sky in a sky trade-in. I was sending two phones back at the same time, and they got mixed up.
The iPhone SE and the Huawei Mate Pro 20 , they have sold the Huawei mate pro 20 , instead of the iPhone SE they say they have a system in place that if the wrong phone is sent they will send it back in my case the wrong phone was sent, and it did not get sent back to me.
So I no longer have this phone and they still are trying to change me 700 pounds for something I don't own and something they have sold on without my permission, the original sale was for the iPhone SE very clearly worth 35 pounds in the picture I sent them, so they have sold on a phone I did not give them any authority to sell and now are refusing to believe that's the one I was selling and now are expecting me to pay 700 pounds which now is a sum total of 2 phones worth 1400 only one of which I have in my possession and they are trying to charge me for there mistake.
I cannot pay this amount of money , they then said I had to confirm or deny this action and I did neither so without my permission has sold a phone worth 700 pounds and now charging me for it I do not have this phone in my possession I have sent it to back to them, they have said it got sent to the wrong department and in this case the phone I sent back was only 2 days old, and they are refusing to understand, will not take this off my bill and so I will be paying an extra 20 pounds a month for their mistake.
5 years ago
Incompetent service by customer service agents who have no idea what they’re doing and make promises about sorting things and then do nothing. Totally messed up my mobile phone transfer and I now have 2 SIM cards that don’t work as they assured me my phone wouldn’t need unlocking (wrong!) and the only way I can get a PAC number to move back to my old provider is if they send me a text - as the phone doesn’t work, I can’t get texts!
May take 10 days to unlock the phone so I can start all over again but Sky don’t care about the inconvenience, will just continue to take my money while I can’t use the phone, unbelievable. Have been a loyal Sky tv customer for over 20 years and seriously thinking of cancelling my subscription. Will NEVER recommend Sky mobile to anyone, absolutely appalling service.
5 years ago
Please do not buy a phone from Sky! My partner has just gone through the most painful of experience trying to get her phone repaired because of a manufacturing fault! Spent weeks arguing with Sky, they wanted £140 for it to be repaired even though it was a common fault with the phone. After shocking customer service, we eventually tried contacting Sony directly, the phone was repaired free of charge. Will never use Sky again, were also switching to Virgin TV. Disgusted with the way sky handled the whole situation.
5 years ago
Joke of a company, I completely regret switching over from BT Mobile. Problem after problem.
5 years ago
We’ve swapped from Virgin and never looked back. We get more data for less and also signed up to the TV package, multi-room so good. Glad we switched.
6 years ago
Recently switched to Sky Mobile from Vodafone. Have had Sky tv for about 8 years so it made sense. Has issues with porting my number initially but the Sky advisor sorted it asap. Fantastic service! These things don't happen often! Now sorted again :)
6 years ago
Sky Mobile costs me £20 a month, which I feel is too expensive. The plan only gives me 10Gb of data a month, but it does give me unlimited texts and minutes which is an upside. I will be changing my sim provider very soon though as there are cheaper options out there.
6 years ago
Sky mobile is great for Sky TV customers like me and is even better as we have a family plan. The data rollover stuff is great for me.
6 years ago
Happy with the sim deal I have and coverage is just as good as any other network I have used but the TV packages are too expensive, not worth it IMO.
Sky Mobile is the mobile phone arm of satellite giant Sky TV. They offer a range of phone contracts, though currently no pay as you go service. Sky is a piggyback operator, meaning that they offer their own contracts, but do not own their own mobile infrastructure. Instead, they lease mobile infrastructure from UK operator O2 to provide service.
Before we go into more detail about what Sky has to offer, let’s take a quick look at the essential pros and cons of using the service:
Sky Mobile uses O2’s network to provide service, so you’ll be getting the same coverage as O2’s regular customers get. That means 99% coverage for 2G service, 98% for 3G, and 97% for 4G. You should get good reception pretty much everywhere with Sky, but it’s worth double checking your local area on the coverage checker found on the Sky website just to be sure.
Sky Mobile offer only 12-month contracts, and they have only four basic options. However, these get a little complicated. Essentially, your four options are:
Notice that unlike most operators you don’t get a monthly limit for minutes and texts. However, if you’re a Sky TV customer you do get unlimited minutes and texts included with every plan. If you’re not a Sky TV customer you can add unlimited minutes and texts to your plan for an extra £10 a month. This can make Sky an expensive choice if you’re a big phone user unless you’re already signed up for Sky TV. Also notice the lack of big data packages, which could be a deal breaker for some.
However, Sky Mobile do offer some flexibility in that despite offering only 12-month contracts you can change your chosen plan every month if you choose to, upgrading or downgrading for no extra cost.
Since Sky Mobile do not offer pay as you go services, then credit expiry is not an issue.
There are a few features from Sky Mobile that could make them a good choice for you, however. The features you should be aware of are:
Rather obviously from the information above, being a Sky TV customer is a big advantage if you want to use Sky Mobile since you’ll get unlimited minutes and texts included automatically with every plan.
Sky Roll allows you to roll over any unused data from a month into the next month, and there’s a whopping three-year limit, so you can rollover that data as much as you like.
If you’d prefer not to roll over your data you can opt to share any unused data with up to five other SIM cards attached to your account (useful if you have other family members such as children attached to your mobile account).
There are two Sky Swap programmes. Swap12 allows you to switch out your Samsung Galaxy or iPhone for the latest model every 12 months. Swap24 allows you to switch out any mobile phone for a new one every 24 months. Be aware though that you will be required to give your old handset to Sky in both cases (you can’t keep it), and that handset must be in good working order in order to be allowed to swap.
If you’re a Sky TV customer, you get a free subscription to Sky Go Extra when you sign up for mobile service. This lets you download TV shows onto your phone so you can watch them without using your mobile data (Sky TV customers only!).
Sky offer discounts on international roaming with their Sky Passport system. Roaming inside the EU is free. Roaming in select other destinations (the US, Australia, and Thailand, for example) is £5 a day and this allows you to use your regular UK minutes/texts/data plan.
It is exceptionally difficult to compare Sky Mobile to other operators simply because of the way their service works. If you’re a Sky TV customer then Sky Mobile offer rates that are fairly comparable to other operators, they’re not as cheap as GiffGaff but are generally cheaper than big name operators like O2 and EE.
If you’re not a Sky TV customer, then prices really depend on how much you’re going to use your phone, particularly given that both minutes and texts are pay as you use rather than defined by a monthly limit. As a general rule though, unless you’re a Sky TV customer or you’re willing to fork out the extra £10 a month for unlimited calls and texts and you use your phone a lot, then Sky Mobile is going to be a pricier choice than most other providers. And, of course, there’s no big data plan which could add even more to your end monthly costs if you’re a big data user.
One of the areas that Sky Mobile does shine in, however, is that of contract phones. In general, phones bought on contract with Sky are cheaper than those bought elsewhere. And if you’re willing to turn in your old phone and take advantage of the Swap programme you could save yourself a bundle, especially on big brand phones like the Samsung Galaxy and iPhones. Prices obviously will depend on which phone you choose and on whether or not you opt for a Swap plan (and if so, which one, Swap12 or Swap 24), but as a general rule, contract phones are cheaper with Sky than with other operators.
Sky Mobile does offer WiFi calling, but only on select models of phone. You’ll need to check the Sky Mobile website to see if your model is eligible. You do get access to O2’s free WiFi hotspots as part of your Sky Mobile deal, so if you’re out and about you may get free WiFi as long as you’re in range of one of O2’s over 15,000 hotspots.
Sky Mobile does allow mobile tethering. So if you’re looking to use your mobile data to get your tablet, or another device, online, you can do so.
If you’re a Sky TV customer then Sky Mobile could be a great deal for you. Also, if you’re looking to get a phone on contract (especially a pricey Galaxy or iPhone), then Sky could be your best deal. But if you’re a big data user, or if you’re looking for the flexibility of PAYG or short term 30-day contracts, then you’ll need to look at another operator. And if you’re not a Sky TV customer then those pay as you use calling and texting rates could end up costing you more than with other operators unless you’re a very light phone user.
