Sky Mobile Reviews

2.6 /5

Company Name: Sky Mobile

Address: Customer Complaints, Sky Subscribers Services Ltd, PO Box 43, Livingston, West Lothian, EH54 7DD

Telephone: 0800 759 1489

Visit: www.sky.com/shop/mobile

Find The Best: Sky SIM Only Deals

Sky Mobile Reviews and Experiences

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Showing 1 - 10 of 10 reviews
Rod
Rod

2 weeks ago

Customer satisfaction
Customer service
Delivery

"Terrible service, new customers should go elsewhere"

Waited 7 days and still my number hasn’t ported from EE. They are useless. Promise call backs and don’t, blame EE when it clearly states in the ofcom process that it’s the gaining provider who own the porting. After numerous calls I’m going to give up with them, a cheap service isn’t worth this hassle.

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Erica
Erica

4 weeks ago

Customer satisfaction
Customer service
Delivery

"Never trust Sky Mobile or the company con men"

I wanted to sell my iPhone SE back to Sky in a sky trade-in. I was sending two phones back at the same time, and they got mixed up.

The iPhone SE and the Huawei Mate Pro 20 , they have sold the Huawei mate pro 20 , instead of the iPhone SE they say they have a system in place that if the wrong phone is sent they will send it back in my case the wrong phone was sent, and it did not get sent back to me.

So I no longer have this phone and they still are trying to change me 700 pounds for something I don't own and something they have sold on without my permission, the original sale was for the iPhone SE very clearly worth 35 pounds in the picture I sent them, so they have sold on a phone I did not give them any authority to sell and now are refusing to believe that's the one I was selling and now are expecting me to pay 700 pounds which now is a sum total of 2 phones worth 1400 only one of which I have in my possession and they are trying to charge me for there mistake.

I cannot pay this amount of money , they then said I had to confirm or deny this action and I did neither so without my permission has sold a phone worth 700 pounds and now charging me for it I do not have this phone in my possession I have sent it to back to them, they have said it got sent to the wrong department and in this case the phone I sent back was only 2 days old, and they are refusing to understand, will not take this off my bill and so I will be paying an extra 20 pounds a month for their mistake.

Julie
Julie

3 months ago

Customer satisfaction
Customer service
Delivery

"Incompetent, useless customer service"

Incompetent service by customer service agents who have no idea what they’re doing and make promises about sorting things and then do nothing. Totally messed up my mobile phone transfer and I now have 2 SIM cards that don’t work as they assured me my phone wouldn’t need unlocking (wrong!) and the only way I can get a PAC number to move back to my old provider is if they send me a text - as the phone doesn’t work, I can’t get texts!

May take 10 days to unlock the phone so I can start all over again but Sky don’t care about the inconvenience, will just continue to take my money while I can’t use the phone, unbelievable. Have been a loyal Sky tv customer for over 20 years and seriously thinking of cancelling my subscription. Will NEVER recommend Sky mobile to anyone, absolutely appalling service.

Will
Will

5 months ago

Customer satisfaction
Customer service
Delivery

"Disgusting customer service"

Please do not buy a phone from Sky! My partner has just gone through the most painful of experience trying to get her phone repaired because of a manufacturing fault! Spent weeks arguing with Sky, they wanted £140 for it to be repaired even though it was a common fault with the phone. After shocking customer service, we eventually tried contacting Sony directly, the phone was repaired free of charge. Will never use Sky again, were also switching to Virgin TV. Disgusted with the way sky handled the whole situation.

Chelsea
Chelsea

7 months ago

Customer satisfaction
Customer service
Delivery

"Jokers"

Joke of a company, I completely regret switching over from BT Mobile. Problem after problem.

Adam
Adam

10 months ago

Customer satisfaction
Customer service
Delivery

"Good choice to move to Sky"

We’ve swapped from Virgin and never looked back. We get more data for less and also signed up to the TV package, multi-room so good. Glad we switched.

Angela
Angela

1 year ago

Customer satisfaction
Customer service
Delivery

"So far so good"

Recently switched to Sky Mobile from Vodafone. Have had Sky tv for about 8 years so it made sense. Has issues with porting my number initially but the Sky advisor sorted it asap. Fantastic service! These things don't happen often! Now sorted again :)

Nicola
Nicola

1 year ago

Customer satisfaction
Customer service
Delivery

"Expensive for what you get"

Sky Mobile costs me £20 a month, which I feel is too expensive. The plan only gives me 10Gb of data a month, but it does give me unlimited texts and minutes which is an upside. I will be changing my sim provider very soon though as there are cheaper options out there.

Mr Walker
Mr Walker

1 year ago

Customer satisfaction
Customer service
Delivery

"Data rollover great idea!"

Sky mobile is great for Sky TV customers like me and is even better as we have a family plan. The data rollover stuff is great for me.

Jodie Foxton
Jodie Foxton

2 years ago

Customer satisfaction
Customer service
Delivery

"Phone good but TV too expensive!"

Happy with the sim deal I have and coverage is just as good as any other network I have used but the TV packages are too expensive, not worth it IMO.

Our In-Depth Sky Mobile Review - The Best and Worst Bits About Sky Mobile

Sky Mobile is the mobile phone arm of satellite giant Sky TV. They offer a range of phone contracts, though currently no pay as you go service. Sky is a piggyback operator, meaning that they offer their own contracts, but do not own their own mobile infrastructure. Instead, they lease mobile infrastructure from UK operator O2 to provide service.

The Pros and Cons of Using Sky Mobile

Before we go into more detail about what Sky has to offer, let’s take a quick look at the essential pros and cons of using the service:

Pros

  • Relatively cheap contract options, particularly if you’re already a Sky TV customer
  • Sky offers some nice features, such as data rollover and discounts for bundling mobile and satellite TV services
  • Options for getting phones and tablets are relatively cheap too, and Sky’s Swap programme means you get a new phone or tablet quickly and cheaply

Cons

  • Lack of pay as you go or even short term 30-day contracts means that you get locked into using Sky as your provider for at least a year, which could be a deal breaker
  • Because you have to sign a contract you’ll need to pass a credit check, and you can’t pay for services beforehand so you’ll be getting a phone bill which could include unexpected extra charges if you go over your monthly limits
  • There are few contract options, meaning Sky won’t be right for many people, and no big data contract options at all

Coverage with Sky Mobile

Sky Mobile uses O2’s network to provide service, so you’ll be getting the same coverage as O2’s regular customers get. That means 99% coverage for 2G service, 98% for 3G, and 97% for 4G. You should get good reception pretty much everywhere with Sky, but it’s worth double checking your local area on the coverage checker found on the Sky website just to be sure.

Packages with Sky Mobile

Sky Mobile offer only 12-month contracts, and they have only four basic options. However, these get a little complicated. Essentially, your four options are:

  • 10p per minute calling, 10p per text message, and 500 mb of mobile data for £6 a month
  • 10p per minute calling, 10p per text message, and 2 GB of mobile data for £12 a month
  • 10p per minute calling, 10p per text message, and 5 GB of mobile data for £15 a month
  • 10p per minute calling, 10p per text message, and 10 GB of mobile data for £20 a month

Notice that unlike most operators you don’t get a monthly limit for minutes and texts. However, if you’re a Sky TV customer you do get unlimited minutes and texts included with every plan. If you’re not a Sky TV customer you can add unlimited minutes and texts to your plan for an extra £10 a month. This can make Sky an expensive choice if you’re a big phone user unless you’re already signed up for Sky TV. Also notice the lack of big data packages, which could be a deal breaker for some.

However, Sky Mobile do offer some flexibility in that despite offering only 12-month contracts you can change your chosen plan every month if you choose to, upgrading or downgrading for no extra cost.

Credit Expiry

Since Sky Mobile do not offer pay as you go services, then credit expiry is not an issue.

Extras and Features

There are a few features from Sky Mobile that could make them a good choice for you, however. The features you should be aware of are:

Sky TV

Rather obviously from the information above, being a Sky TV customer is a big advantage if you want to use Sky Mobile since you’ll get unlimited minutes and texts included automatically with every plan.

Sky Roll

Sky Roll allows you to roll over any unused data from a month into the next month, and there’s a whopping three-year limit, so you can rollover that data as much as you like.

Unused Data Share

If you’d prefer not to roll over your data you can opt to share any unused data with up to five other SIM cards attached to your account (useful if you have other family members such as children attached to your mobile account).

Sky Swap

There are two Sky Swap programmes. Swap12 allows you to switch out your Samsung Galaxy or iPhone for the latest model every 12 months. Swap24 allows you to switch out any mobile phone for a new one every 24 months. Be aware though that you will be required to give your old handset to Sky in both cases (you can’t keep it), and that handset must be in good working order in order to be allowed to swap.

Sky Watch

If you’re a Sky TV customer, you get a free subscription to Sky Go Extra when you sign up for mobile service. This lets you download TV shows onto your phone so you can watch them without using your mobile data (Sky TV customers only!).

Sky Roaming

Sky offer discounts on international roaming with their Sky Passport system. Roaming inside the EU is free. Roaming in select other destinations (the US, Australia, and Thailand, for example) is £5 a day and this allows you to use your regular UK minutes/texts/data plan.

Comparison to Other Networks

It is exceptionally difficult to compare Sky Mobile to other operators simply because of the way their service works. If you’re a Sky TV customer then Sky Mobile offer rates that are fairly comparable to other operators, they’re not as cheap as GiffGaff but are generally cheaper than big name operators like O2 and EE.

If you’re not a Sky TV customer, then prices really depend on how much you’re going to use your phone, particularly given that both minutes and texts are pay as you use rather than defined by a monthly limit. As a general rule though, unless you’re a Sky TV customer or you’re willing to fork out the extra £10 a month for unlimited calls and texts and you use your phone a lot, then Sky Mobile is going to be a pricier choice than most other providers. And, of course, there’s no big data plan which could add even more to your end monthly costs if you’re a big data user.

Handsets with Sky Mobile

One of the areas that Sky Mobile does shine in, however, is that of contract phones. In general, phones bought on contract with Sky are cheaper than those bought elsewhere. And if you’re willing to turn in your old phone and take advantage of the Swap programme you could save yourself a bundle, especially on big brand phones like the Samsung Galaxy and iPhones. Prices obviously will depend on which phone you choose and on whether or not you opt for a Swap plan (and if so, which one, Swap12 or Swap 24), but as a general rule, contract phones are cheaper with Sky than with other operators.

Wifi Calling and WiFi Hotspots

Sky Mobile does offer WiFi calling, but only on select models of phone. You’ll need to check the Sky Mobile website to see if your model is eligible. You do get access to O2’s free WiFi hotspots as part of your Sky Mobile deal, so if you’re out and about you may get free WiFi as long as you’re in range of one of O2’s over 15,000 hotspots.

Mobile Tethering

Sky Mobile does allow mobile tethering. So if you’re looking to use your mobile data to get your tablet, or another device, online, you can do so.

Bottom Line

If you’re a Sky TV customer then Sky Mobile could be a great deal for you. Also, if you’re looking to get a phone on contract (especially a pricey Galaxy or iPhone), then Sky could be your best deal. But if you’re a big data user, or if you’re looking for the flexibility of PAYG or short term 30-day contracts, then you’ll need to look at another operator. And if you’re not a Sky TV customer then those pay as you use calling and texting rates could end up costing you more than with other operators unless you’re a very light phone user.