O2

3.3 /5

Company Name: O2

Address: Correspondence Department, PO Box 202, Houghton Regis, LU6 9AG

Telephone: 0344 809 0202

Visit: www.o2.co.uk

O2 Reviews and Experiences

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Showing 1 - 8 of 8 reviews
John
John

1 month ago

Customer satisfaction
Customer service
Delivery

"Good coverage at a fair price"

O2 aren't the cheapest but their prices are fair on iPhones which I recently took out with a new contract.

I've been with EE for years but couldn't stomach their greedy antics on the iPhone X and even their 4G can be patchy in London.

No problems with O2 so far who have been nothing but helpful 50gb of data, free calls, free texts beat that EE!

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Thomas
Thomas

2 months ago

Customer satisfaction
Customer service
Delivery

"Poor communication"

O2's customer service and live chat is polite but it's like talking to a wall. Constant misinformation, every customer advisor has a different answer for the same problem. None of them get close to solving it, they try to charge you even when they reassured you that there will be no charges. Still trying to get my PAC

Don
Don

3 months ago

Customer satisfaction
Customer service
Delivery

"O2 SIM Only Deal"

Recently I purchased a sim card from o2. This sim deal gave me 18GB of 4G data, unlimited texts and unlimited calls all for £20 a month. This was ideal for me as I am a student and needed all those texts and data. The customer service on the website was fantastic and the setup of my sim card was easy thanks to the online tutorials. Overall I would rate my experience with o2 as 5 star and would highly recommend you go to them for a sim deal, especially if you are a student on a budget.

Stephen
Stephen

5 months ago

Customer satisfaction
Customer service
Delivery

"They don’t reward loyal customers"

I have been with o2 for over 10 years and never switched. Time for a new phone so I asked about an upgrade, they gave me my options which were a joke. I can get a better deal as a new customer rather than one who's been paying £30 a month for 10 years. Not good!

Jane
Jane

6 months ago

Customer satisfaction
Customer service
Delivery

"Greedy Network"

I have been with o2 for a number of years having had 3 or 4 contracts with them. Most recently I was paying £25 a month for a sim only deal. I have just swapped to GiffGaff and at £7.50 per month, I have so much more data, minutes, unlimited texts and NO CONTRACT!

With constant RPI increases, I think O2 have become very greedy and when I said I was cancelling my contract they tried to match it but came nowhere near.

I wanted to keep my number and within 24 hours I was up and running with GiffGaff, easy to set up and I am saving myself a fortune every month.

Mike Taylor
Mike Taylor

8 months ago

Customer satisfaction
Customer service
Delivery

"Good phones but limited choice of deals"

I ordered the iPhone 7 Plus online from O2 and they delivered it the next day for free. I have no complaints about the product or the delivery, but the phone contract options are a bit disappointing… I was expecting more from such a big company like O2. I had to opt for a 24 month contract and that’s a very long time for me to be tied to a company. Unfortunately, it was the only way to get myself a new phone without having to buy it upfront. Now I only hope I don’t get any price hike surprises mid contract.

Darren Beckett
Darren Beckett

8 months ago

Customer satisfaction
Customer service
Delivery

"Great iPhone Deal"

I recently used the O2 website to find a great deal on the latest iPhone. The website was easy to navigate, featuring clear pictures of the phones and a full specification. Once I had selected my plan and paid for the phone, I received regular emails which kept me informed about the progress of my order. The phone was delivered within 48 hours. I highly recommend using O2.

Geowulf
Geowulf

8 months ago

Customer satisfaction
Customer service
Delivery

"Samsung Galaxy S8"

So far my experience with o2 has been brilliant, I purchased a 24-month contract online, with a Samsung galaxy S8 a few weeks ago. I found the website easy to use, as they lay all the tariffs available with their prices next to each other, so I was able to make a really informed decision.

Customer service was exceptional, a chat bubble popped up as I was scrolling through my options and they actually helped me get a better deal and offered me a free phone screen cover!

Phone arrived in 2 days, I am very happy with this service so far!