O2

3.5 /5

Company Name: O2

Address: Correspondence Department, PO Box 202, Houghton Regis, LU6 9AG

Telephone: 0344 809 0202

Visit: www.o2.co.uk

O2 Reviews and Experiences

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Showing 1 - 4 of 4 reviews
Jane
Jane

2 weeks ago

Customer satisfaction
Customer service
Delivery

"Greedy Network"

I have been with o2 for a number of years having had 3 or 4 contracts with them. Most recently I was paying £25 a month for a sim only deal. I have just swapped to GiffGaff and at £7.50 per month, I have so much more data, minutes, unlimited texts and NO CONTRACT!

With constant RPI increases, I think O2 have become very greedy and when I said I was cancelling my contract they tried to match it but came nowhere near.

I wanted to keep my number and within 24 hours I was up and running with GiffGaff, easy to set up and I am saving myself a fortune every month.

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Mike Taylor
Mike Taylor

3 months ago

Customer satisfaction
Customer service
Delivery

"Good phones but limited choice of deals"

I ordered the iPhone 7 Plus online from O2 and they delivered it the next day for free. I have no complaints about the product or the delivery, but the phone contract options are a bit disappointing… I was expecting more from such a big company like O2. I had to opt for a 24 month contract and that’s a very long time for me to be tied to a company. Unfortunately, it was the only way to get myself a new phone without having to buy it upfront. Now I only hope I don’t get any price hike surprises mid contract.

Darren Beckett
Darren Beckett

3 months ago

Customer satisfaction
Customer service
Delivery

"Great iPhone Deal"

I recently used the O2 website to find a great deal on the latest iPhone. The website was easy to navigate, featuring clear pictures of the phones and a full specification. Once I had selected my plan and paid for the phone, I received regular emails which kept me informed about the progress of my order. The phone was delivered within 48 hours. I highly recommend using O2.

Geowulf
Geowulf

3 months ago

Customer satisfaction
Customer service
Delivery

"Samsung Galaxy S8"

So far my experience with o2 has been brilliant, I purchased a 24-month contract online, with a Samsung galaxy S8 a few weeks ago. I found the website easy to use, as they lay all the tariffs available with their prices next to each other, so I was able to make a really informed decision.

Customer service was exceptional, a chat bubble popped up as I was scrolling through my options and they actually helped me get a better deal and offered me a free phone screen cover!

Phone arrived in 2 days, I am very happy with this service so far!