Mobile Phones Direct

4.4 /5

Company Name: Mobile Phones Direct

Address: Unit 2, Courtyard Business Centre, Farmhouse Mews, Thatcham, Newbury, Berkshire, RG18 4NW

Email: webshop@mobilephonesdirect.co.uk

Telephone: 0845 470 4000

Visit: www.mobilephonesdirect.co.uk

Mobile Phones Direct Reviews and Experiences

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Showing 1 - 15 of 20 reviews
Lindsey
Lindsey

3 days ago

Customer satisfaction
Customer service
Delivery

"Fast Delivery, Good to Deal With"

The second time I have used Mobile Phones Direct and both times have been great. Phone delivered next day as promised and in full working order. Also got a great deal on EE that bagged me double data and it was the best deal I could find anywhere.

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Barbs
Barbs

4 days ago

Customer satisfaction
Customer service
Delivery

"Excellent deals"

I went for the cheapest deal here even if I did not know the company beforehand. But I was positively surprised beyond my expectations. The customer service was prompt in replying to my queries, the process took less than two days between placing the order and delivery. The handset is immaculate and works perfectly. I would wholeheartedly recommend Mobile Phones Direct.

John
John

4 days ago

Customer satisfaction
Customer service
Delivery

"Not happy in the slightest"

I got a supposedly brand new Sony Xperia L1 phone which then destroyed my sd card with months worth of photos and videos. Should change your review bit optimistic hoping for one star you deserve a lot less.

Moeen
Moeen

2 weeks ago

Customer satisfaction
Customer service
Delivery

"Quick delivery"

A friend recommended this company to me and I decided to give it a try. They have excellent customer service, after ordering on Monday the following day they had delivered my phone. All I can say is thank you mobile phones direct.

Holly
Holly

3 weeks ago

Customer satisfaction
Customer service
Delivery

"Very happy"

I've have been very happy with mobilephonesdirect.co.uk. A simple ordering process and my new phone arrived next day. Can't ask for more than that IMO.

JJ
JJ

2 months ago

Customer satisfaction
Customer service
Delivery

"Great company"

Very good and well-organised company. I bought an iPhone 8. The whole process was quite quick and didn't have any problems with the phone. From my experience, Mobile Phones Direct are good to deal with.

Lisa
Lisa

3 months ago

Customer satisfaction
Customer service
Delivery

"Awesome Customer Service from John"

A shout out to customer advisor John who was very helpful. I called up with a lot of questions and he answered every single one patiently and in a friendly manner.

Before calling I had never used or even heard of mobilephonesdirect.co.uk but John's advice put me at ease and I ended up buying a P20 Pro on a very competitive deal. Phone arrived exactly on the date they said it would on the order email and having used for one day so far it's been a joy to use with such a good camera. Glad I went with them!

tibbyhunter
tibbyhunter

3 months ago

Customer satisfaction
Customer service
Delivery

"Don’t trust next day delivery!"

I’ll start by saying MPD has great deals but I think their delivery could be better. I was under the impression my phone would be getting delivered next day, ordered well within the time frame to get it. However surprise surprise it didn’t turn up, no emails, no updates, and online tracking said TBC for at least 2 days. Tried ringing up but was told they have no more info, just what was on the tracking service – not exactly helpful. The phone finally turned up 4 days later and I’m very happy with the deal just think the delivery policies etc. need to be clearer. If I needed this phone ASAP I’d have been in a real pickle.

Shahid Razaq
Shahid Razaq

3 months ago

Customer satisfaction
Customer service
Delivery

"Bit misleading with free gifts"

My wife bought a phone that came with a free PS4 which we done so my son could get the console for his birthday. Phone came quickly but the PS4 did not come at same time and sadly didn’t arrive in time for use as a present which was disappointing. I spoke to them and they give me some stuff about gifts are always delivered after the phone etc. etc. I say why it no says that clearly on site? They say it does. Not really happy with the slow gift delivery but all sorted now. Deal is quite expensive cos you are paying for the gift in the monthly line rental too. Lack of communication and clarity from them.

M Davies
M Davies

3 months ago

Customer satisfaction
Customer service
Delivery

"Excellent from MPD"

New phone and contract recently purchased online, after a lot of research Mobile Phones Direct had the best deal. Simple transaction and phone received within 48 hours. Minor problem because the free accessory was not shipped with the phone. The problem was sorted very efficiently after a call to customer services. Very impressed with the attention to detail including call back to confirm how the problem would be resolved.B ased on my experience I'd highly recommend Mobile Phones Direct.

Karl Smith
Karl Smith

3 months ago

Customer satisfaction
Customer service
Delivery

"Best mobile phone deals online by a mile"

Very pleased with Mobile Phones Direct as they saved me about £20 a month. Originally planned on buying from an EE shop but some of the quotes they gave me were sky high and the sales guy was telling me I wouldn’t find anyone to beat them. I decided to look online and stumbled on mobilephonesdirect.co.uk and found a great deal that blew EE out the water. Ordering was easy and delivery perfect. Can’t fault them!

Pousy
Pousy

3 months ago

Customer satisfaction
Customer service
Delivery

"Very Quick Delivery"

Wasn’t sure about using this company after seeing a few negative reviews but the deal they had was far better than the one I could get direct with EE so decided to take a bit of a risk and go for it. I’m glad I did tbh as everything worked well, got next day delivery, the phone I wanted and well within my budget. Great service!

Nicholas Mould
Nicholas Mould

4 months ago

Customer satisfaction
Customer service
Delivery

"Next day delivery means 2 days to them"

I have used mobile phones direct for my last 2 contract phones. Both times they have promised next day delivery and both times they have failed on that promise. First time I was willing to give benefit of the doubt but seen as though it happened again 18 months later I am beginning to think the next day delivery promises are complete BS! My advice to mobilephonesdirect would be don’t give me expectations and then fail to meet them otherwise I will shop elsewhere no matter how good your deals are!

Steve Gibson
Steve Gibson

4 months ago

Customer satisfaction
Customer service
Delivery

"Not the greatest customer service."

I found mobile phones direct a bit poor on the customer service front but the overall experience was ok. They sent me a phone but the wrong SIM card came with it. Spent ages on the phone on hold in some annoying queue system and then was cut off when I was supposedly second in the queue.

Phone was good however and a decent price just hard to get in contact with to resolve it, which it now has been thankfully. Quick to set up the direct debit, not quick to pick up the phone

Big Sam13
Big Sam13

4 months ago

Customer satisfaction
Customer service
Delivery

"Very good customer service"

Really pleased with my experience with mobile phones direct. I ordered a phone but changed my soon after so decided to cancel and change. Customer services were very helpful in sorting everything out for me and changing the deal was as easy as 1 2 3. Got the phone I wanted now and very happy with it.