Mobile Phones Direct

4 /5

Company Name: Mobile Phones Direct

Address: Unit 2, Courtyard Business Centre, Farmhouse Mews, Thatcham, Newbury, Berkshire, RG18 4NW

Email: webshop@mobilephonesdirect.co.uk

Telephone: 0845 470 4000

Visit: www.mobilephonesdirect.co.uk

Mobile Phones Direct Reviews and Experiences

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Showing 1 - 15 of 25 reviews
Tom
Tom

1 month ago

Customer satisfaction
Customer service
Delivery

"Awesome company"

Has to be the best mobile phone site I have used. The website was easy to use with very competitive prices, their confirmation emails with updates were very efficient.

I ordered the phone in the evening and received it next day before 12noon. Can't ask for more than that.

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Rebecca
Rebecca

1 month ago

Customer satisfaction
Customer service
Delivery

"Very bad customer service"

Phoned up to claim cash back which they will not honour. Promised on 3 occasions a call back which never happened. Would never use them again.

Pete
Pete

1 month ago

Customer satisfaction
Customer service
Delivery

"Awful company"

They don't even deserve 1 star!

Ordered a Samsung S9 on contract with no upfront cost. Went through whole process and then received a confirmation order where they've added £89.99 up front cost!

Rang customer services who confirmed they couldn't find an upfront cost on their system so don't know why it's been added to my bill but they can see it has. They now have to email their finance section to check as finance don't have phones (ironic of a mobile phone company).

Now have to wait up to 4 days for a response!

Shocking company avoid like the plague!

Stephen
Stephen

2 months ago

Customer satisfaction
Customer service
Delivery

"Far better deals than networks"

Great service and mobile phones direct have far better deals than going directly to network providers

I have used several times and will definitely use again to upgrade another family member in the coming months.

Aisha hussain
Aisha hussain

2 months ago

Customer satisfaction
Customer service
Delivery

"Worst company"

Wouldn't even give one star the worst phone company I ever dealt with, always making excuses about my handset would NOT recommend to anyone.

Lindsey
Lindsey

2 months ago

Customer satisfaction
Customer service
Delivery

"Fast Delivery, Good to Deal With"

The second time I have used Mobile Phones Direct and both times have been great. Phone delivered next day as promised and in full working order. Also got a great deal on EE that bagged me double data and it was the best deal I could find anywhere.

Barbs
Barbs

2 months ago

Customer satisfaction
Customer service
Delivery

"Excellent deals"

I went for the cheapest deal here even if I did not know the company beforehand. But I was positively surprised beyond my expectations. The customer service was prompt in replying to my queries, the process took less than two days between placing the order and delivery. The handset is immaculate and works perfectly. I would wholeheartedly recommend Mobile Phones Direct.

John
John

2 months ago

Customer satisfaction
Customer service
Delivery

"Not happy in the slightest"

I got a supposedly brand new Sony Xperia L1 phone which then destroyed my sd card with months worth of photos and videos. Should change your review bit optimistic hoping for one star you deserve a lot less.

Moeen
Moeen

2 months ago

Customer satisfaction
Customer service
Delivery

"Quick delivery"

A friend recommended this company to me and I decided to give it a try. They have excellent customer service, after ordering on Monday the following day they had delivered my phone. All I can say is thank you mobile phones direct.

Holly
Holly

3 months ago

Customer satisfaction
Customer service
Delivery

"Very happy"

I've have been very happy with mobilephonesdirect.co.uk. A simple ordering process and my new phone arrived next day. Can't ask for more than that IMO.

JJ
JJ

3 months ago

Customer satisfaction
Customer service
Delivery

"Great company"

Very good and well-organised company. I bought an iPhone 8. The whole process was quite quick and didn't have any problems with the phone. From my experience, Mobile Phones Direct are good to deal with.

Lisa
Lisa

5 months ago

Customer satisfaction
Customer service
Delivery

"Awesome Customer Service from John"

A shout out to customer advisor John who was very helpful. I called up with a lot of questions and he answered every single one patiently and in a friendly manner.

Before calling I had never used or even heard of mobilephonesdirect.co.uk but John's advice put me at ease and I ended up buying a P20 Pro on a very competitive deal. Phone arrived exactly on the date they said it would on the order email and having used for one day so far it's been a joy to use with such a good camera. Glad I went with them!

tibbyhunter
tibbyhunter

5 months ago

Customer satisfaction
Customer service
Delivery

"Don’t trust next day delivery!"

I’ll start by saying MPD has great deals but I think their delivery could be better. I was under the impression my phone would be getting delivered next day, ordered well within the time frame to get it. However surprise surprise it didn’t turn up, no emails, no updates, and online tracking said TBC for at least 2 days. Tried ringing up but was told they have no more info, just what was on the tracking service – not exactly helpful. The phone finally turned up 4 days later and I’m very happy with the deal just think the delivery policies etc. need to be clearer. If I needed this phone ASAP I’d have been in a real pickle.

Shahid Razaq
Shahid Razaq

5 months ago

Customer satisfaction
Customer service
Delivery

"Bit misleading with free gifts"

My wife bought a phone that came with a free PS4 which we done so my son could get the console for his birthday. Phone came quickly but the PS4 did not come at same time and sadly didn’t arrive in time for use as a present which was disappointing. I spoke to them and they give me some stuff about gifts are always delivered after the phone etc. etc. I say why it no says that clearly on site? They say it does. Not really happy with the slow gift delivery but all sorted now. Deal is quite expensive cos you are paying for the gift in the monthly line rental too. Lack of communication and clarity from them.

M Davies
M Davies

5 months ago

Customer satisfaction
Customer service
Delivery

"Excellent from MPD"

New phone and contract recently purchased online, after a lot of research Mobile Phones Direct had the best deal. Simple transaction and phone received within 48 hours. Minor problem because the free accessory was not shipped with the phone. The problem was sorted very efficiently after a call to customer services. Very impressed with the attention to detail including call back to confirm how the problem would be resolved.B ased on my experience I'd highly recommend Mobile Phones Direct.