Mobile Phones Direct Reviews

3.4 /5

Company Name: Mobile Phones Direct

Address: Unit 2, Courtyard Business Centre, Farmhouse Mews, Thatcham, Newbury, Berkshire, RG18 4NW

Email: webshop@mobilephonesdirect.co.uk

Telephone: 0845 470 4000

Visit: www.mobilephonesdirect.co.uk

Mobile Phones Direct Reviews and Experiences

Customer reviews Write a review

Showing 1 - 38 of 38 reviews
Mark
Mark

3 weeks ago

Customer satisfaction
Customer service
Delivery

"Good Company"

Have used them a few times now over a number of years and can't really find fault with them. Wide selection of phones and deals and fast delivery. No complaints or niggles at all

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Bill
Bill

1 month ago

Customer satisfaction
Customer service
Delivery

"It’s a scam they don’t pay cashback"

They will not respond to your cashback claim and their customer service agents are rude and unprofessional.

Bottom line you don't get your cash back.

Dagmara
Dagmara

2 months ago

Customer satisfaction
Customer service
Delivery

"Change the delivery company"

Mobile direct as company is very good , but DPD - company what delivery for them is rubbish! Friday 25 of January I waist a day bcos driver from DPD went to wrong address. DPD customer service is awful and not helpful. Yesterday I did complain to mobile direct about DPD and get bit disappointed bcos lady told me I should directly complain to them. I can’t is automatic on the phone can’t get hold and on live chat so many different people rude saying so many different things n they are not helpful at all. I thought I can get help from mobile direct I think if you are using they maybe you should do something about it . Well I’m happy with mobile direct but I think they should definitely change delivery company as DPD is terrible.

Shannon
Shannon

2 months ago

Customer satisfaction
Customer service
Delivery

"Great deal from Mobile Phones Direct"

The MPD website was easy to use, I ordered a Huawei P20 pro and it was the cheapest deal I could find anywhere. Free next day delivery and they kept me up to date with tracking. Great camera and loving the phone. Overall very pleased!

COLIN ROBSON
COLIN ROBSON

2 months ago

Customer satisfaction
Customer service
Delivery

"MPD – Con men and thieves, never purchase from them"

So I ordered a Samsung Note 8 on O2 back in August 2018. £41 a month contract, nothing up front, 50gb data and all texts / calls. A good price for me and a good deal.

Well, this is where it went wrong.

Mobile phones direct (MPD from now on) screwed up at EVERY stage going along. All done online and that aspect was hassle free, the second people got involved it was a bitter taste.

Firstly their shipping partner DPD mysteriously lost the phone 3 times and then claimed it had been delivered three times. Cue a lot of confusion by them telling me I had the phone which I didn't, and me chasing up DPD locally, they told me they couldn't find or track the phone etc. The phone eventually appeared on my doorstep one morning around 6 am as I went to work not signed for and left dumped in the rain, and I then sent it back having contacted them as they told me the phone had now been treated as stolen and blocked.

No doubt it was a DPD driver trying to steal the item and got caught out, but to be made to feel that I was the one misplacing the phone by the staff was not a nice situation.

So I rang them to cancel the contract as I was about to go into hospital and face a large operation. They then informed me they would cancel the contract and start a new one, send me out a new phone and contract writing the old one off. Within 28 days and everything hassle free.

Sounds good, went through everything again over the phone and was reassured this would be sorted. I asked anything need doing my end and informed no they would take care of it all.

New phone arrived, tried to start contract using it and it was also screwed up, I ended up going to a local O2 store to get the sim situation sorted out as it wasn't right either.

I will state the new contract I'm currently using is fine and 5 months on hassle-free however was a mess around sorting it also just to activate the contract.

Unfortunately, they did not cancel the ORIGINAL contract, I attended hospital for an operation on my throat leaving me unable to talk for some time and had been distracted with health being both medicated and exhausted after 4 months ago I noticed two bills coming out of my account for £41. I figured it was O2 calling for the money early as this was a Friday and my billing date was Sunday that week.

3 months ago the same thing happened and I realised I've been paying O2 twice. So I ring o2 up to ask about it and I'm unable to pass any security on the account as whilst it's in my name, direct debiting from my bank etc the security questions aren't set up.

So fraud and complaints launched, O2 helping me out, MPD claiming that it's in O2s hands now and they can't help me.

But now it's 5 months on and I'm STILL being billed by o2 for this FAKE contract I have neither access to use, never received the phone or able to pass security with.

O2 have confirmed the account was never activated and has had zero activity on it, o2 are trying their best to sort it but keep coming up against problems, I've had to launch a fraud case with o2 to investigate it, with a twin complaint case against the contract and the phone (none of which is o2s fault they have been trying their best).

I've cancelled the direct debit as MPD recommended and O2 are now obviously chasing me for money via their debt department who acknowledge the problem but can't go any further until their complaints depart resolve this taking up to another 28 days.

Meantime my credit rating is tanking, the O2 bill that I'm refusing to pay is increasing with o2 automatically adding on charges and again o2 hands are tied as MPD where meant to resolve this after 7 phone calls to their complaint and customer service team since Christmas who have contacted me once and didn't even leave a voice message after I specifically told them my working time where I would be home and able to discuss the matter.

2 weeks on they still haven't contacted me and I'm sitting on the phone in a queue right now attempting to get this solved.

Do not buy from mobile phones direct.

They will screw you around.

If it goes wrong they won't refund you.

Take your business in an o2 shop, the staff told me they could equal the contracts MPD where offering for the same price, set me up on the day and let me leave with the phone there and then.

Worst mistake I've made in years. When I get my refund OFCOM will be getting full details of this case.

Richard
Richard

3 months ago

Customer satisfaction
Customer service
Delivery

"Keep on spamming your email even when unsubscribed"

Mobile Phones Direct keep on spamming your email even if you are not subscribed so they do not respect your rights.

They also never reply to their emails.

The deals might be good but avoid them if you want good customer service.

Dannii
Dannii

3 months ago

Customer satisfaction
Customer service
Delivery

"They take orders knowing they do not have stock"

Absolute liars, they took my order 3 days ago stating next day delivery, they never had the stock, they did the credit check, gave me a delivery date & never informed me it was not going to be delivered, they are still selling the phones even though they do not have stock, this is fraudulent, although my reveiw on Trust Pilot was totally truthful, they have managed to get it suspended while it is looked into just so they can con more people in this festive period!!

Raja Saad Bin Tahir
Raja Saad Bin Tahir

3 months ago

Customer satisfaction
Customer service
Delivery

"Rubbish Customer Service"

I need to return S9 after 2 days as I didn't like the phone but their customer service number is not even going through. I think they deliberately don't answer calls for returned items but If you need to buy any contract they will answer it straight away. Scumbags!

Mr Simpson
Mr Simpson

3 months ago

Customer satisfaction
Customer service
Delivery

"Good deal but not a fan of cashback"

Happy with my new iPhone but disappointed with cashback. I just don't understand why you should have to claim back the money yourself. Looks as though you want customers to forget to claim. Why not just pay out the money!

Sarah
Sarah

3 months ago

Customer satisfaction
Customer service
Delivery

"Shocking customer service"

Attempted several times to get through to customer service as I needed to return my phone. In the end I was on hold for 2 hours!!!! No option of a call back and no way of returning without an EAN number. Unless the phone is faulty this cannot be requested by email!

Disgusting customer service, will not be using mobile phones direct again

Will
Will

4 months ago

Customer satisfaction
Customer service
Delivery

"Top quality service from MPD"

Ordered a refurbished iPhone X as part of the Black Friday sales.

The iPhone was delivered in perfect condition and look completely new when I removed it from the box so very pleased.

Still delivered next day despite warnings about delays.

Will be back to upgrade in 24 months time!

Thanks

Darren
Darren

4 months ago

Customer satisfaction
Customer service
Delivery

"Shockingly let down"

Disgusting company - avoid

AVOID THIS SCUM - GO TO FONEHOUSE

23/11 I ordered an IPhone XR for myself on Vodafone. Half an hour after doing so we did the same for my wife on EE. EE goes through fine but the Vodafone deal is declined but you can’t give a reason. This is an absolute joke.

Used MPD twice previously and NEVER again.

Sorry to say to others waiting for the Vodafone offers, read this and the below and unfortunately you can see what’s coming.

Before you try and palm others off about Vodafone being the ones declining the contract I strongly suggest you rethink your tactics here. As with others we've checked with Vodafone (handy when you know people that work there) and they’ve had nothing from you to “check my details”.

Clearly, you have taken too many orders on Vodafone to meet your stock levels. As others have said, after checking with Vodafone they’ve not been contacted to perform any checks with my details. Having used you twice in the past I shall never do so again. You leave customers hanging for days, cutting off calls, failing to answer questions in social media for days on end as you haven’t got the guts to be honest and truthful with people. When you do reply to comments on here it’s a simple copy and paste job which doesn’t even cover any aspect of other reviewers submissions.

I’m going to be contacting trading standards and strongly urge others in the same position to do so as this is not how you conduct business.

You don’t even merit the 1 star above you vile pack of liars, you don’t deserve people’s hard earned money.

Update 27/11 - received call from “she who must not be named” as MPD have a bit of a tantrum and hissy fit and report you for putting the first name of the person you have spoken to like we’re all going to get out pitchforks out bring back the witches ducking chair. My names on this review so what gives. Anyway, female Voldemort said Vodafone do the checks. Spoken to Vodafone again and the said they don’t do the credit checks for third party companies. Emailed Erin back waiting for further answers.

Update (2) 27/11 - following further conversations on the network check front, I’ve been advised to get an Agreement BAN from Vodafone and then MPD will let me apply for a new deal, not the one I originally ordered! Within minutes of reading that email, I’ve now received another saying my order is now approved and is being readied to be shipped.

Update 28/11 - email received from the CEO who said MPD wouldn’t honour the deal even after an email confirming I’d been approved. My reply as follows

“Thank you for your reply.

I’ve zero confidence in your company it just seems to be one entire mess. I’m now doubtful the credit check was done properly in the first place.

I’m passing full details of this (along with other people in the same boat from social media conversations) to BBC Watchdog, Ofcom, Trading Standards.

Should you not be offering referral rights to the ombudsman if I am not satisfied with the response to my complaint. Thought that was standard complaints protocol.

Many Thanks”

As of 17:52 on 29/11 I’ve had no reply but MPD have lost an entire star rating on here in less than a week, what a top job your doing.

All I and others want is honesty and the truth. Why is that so hard!

Update 30/11 still no reply received to my further chaser email. 😢

Update 1/12 still being ignored. 👎🏻

Rachael
Rachael

4 months ago

Customer satisfaction
Customer service
Delivery

"Terrible"

This company is by far the worst online retailer I have ever dealt with. They are scammers, do not use!!! I returned a phone in perfect condition they even said it was fine and were sending me my refund. The next day I get photos of a phone I didn’t even have with dents all over it and now charging me money! I did not even remove the plastic. I had the phone a day and sent it back next morning, It didn’t leave the house. I’m demandig proof and IMEI no to prove it was the same phone and they will not send me it!!! AVOID!!!

Tom
Tom

5 months ago

Customer satisfaction
Customer service
Delivery

"Awesome company"

Has to be the best mobile phone site I have used. The website was easy to use with very competitive prices, their confirmation emails with updates were very efficient.

I ordered the phone in the evening and received it next day before 12noon. Can't ask for more than that.

Rebecca
Rebecca

6 months ago

Customer satisfaction
Customer service
Delivery

"Very bad customer service"

Phoned up to claim cash back which they will not honour. Promised on 3 occasions a call back which never happened. Would never use them again.

Pete
Pete

6 months ago

Customer satisfaction
Customer service
Delivery

"Awful company"

They don't even deserve 1 star!

Ordered a Samsung S9 on contract with no upfront cost. Went through whole process and then received a confirmation order where they've added £89.99 up front cost!

Rang customer services who confirmed they couldn't find an upfront cost on their system so don't know why it's been added to my bill but they can see it has. They now have to email their finance section to check as finance don't have phones (ironic of a mobile phone company).

Now have to wait up to 4 days for a response!

Shocking company avoid like the plague!

Stephen
Stephen

6 months ago

Customer satisfaction
Customer service
Delivery

"Far better deals than networks"

Great service and mobile phones direct have far better deals than going directly to network providers

I have used several times and will definitely use again to upgrade another family member in the coming months.

Aisha hussain
Aisha hussain

6 months ago

Customer satisfaction
Customer service
Delivery

"Worst company"

Wouldn't even give one star the worst phone company I ever dealt with, always making excuses about my handset would NOT recommend to anyone.

Lindsey
Lindsey

6 months ago

Customer satisfaction
Customer service
Delivery

"Fast Delivery, Good to Deal With"

The second time I have used Mobile Phones Direct and both times have been great. Phone delivered next day as promised and in full working order. Also got a great deal on EE that bagged me double data and it was the best deal I could find anywhere.

Barbs
Barbs

6 months ago

Customer satisfaction
Customer service
Delivery

"Excellent deals"

I went for the cheapest deal here even if I did not know the company beforehand. But I was positively surprised beyond my expectations. The customer service was prompt in replying to my queries, the process took less than two days between placing the order and delivery. The handset is immaculate and works perfectly. I would wholeheartedly recommend Mobile Phones Direct.

John
John

6 months ago

Customer satisfaction
Customer service
Delivery

"Not happy in the slightest"

I got a supposedly brand new Sony Xperia L1 phone which then destroyed my sd card with months worth of photos and videos. Should change your review bit optimistic hoping for one star you deserve a lot less.

Moeen
Moeen

7 months ago

Customer satisfaction
Customer service
Delivery

"Quick delivery"

A friend recommended this company to me and I decided to give it a try. They have excellent customer service, after ordering on Monday the following day they had delivered my phone. All I can say is thank you mobile phones direct.

Holly
Holly

7 months ago

Customer satisfaction
Customer service
Delivery

"Very happy"

I've have been very happy with mobilephonesdirect.co.uk. A simple ordering process and my new phone arrived next day. Can't ask for more than that IMO.

JJ
JJ

8 months ago

Customer satisfaction
Customer service
Delivery

"Great company"

Very good and well-organised company. I bought an iPhone 8. The whole process was quite quick and didn't have any problems with the phone. From my experience, Mobile Phones Direct are good to deal with.

Lisa
Lisa

9 months ago

Customer satisfaction
Customer service
Delivery

"Awesome Customer Service from John"

A shout out to customer advisor John who was very helpful. I called up with a lot of questions and he answered every single one patiently and in a friendly manner.

Before calling I had never used or even heard of mobilephonesdirect.co.uk but John's advice put me at ease and I ended up buying a P20 Pro on a very competitive deal. Phone arrived exactly on the date they said it would on the order email and having used for one day so far it's been a joy to use with such a good camera. Glad I went with them!

tibbyhunter
tibbyhunter

9 months ago

Customer satisfaction
Customer service
Delivery

"Don’t trust next day delivery!"

I’ll start by saying MPD has great deals but I think their delivery could be better. I was under the impression my phone would be getting delivered next day, ordered well within the time frame to get it. However surprise surprise it didn’t turn up, no emails, no updates, and online tracking said TBC for at least 2 days. Tried ringing up but was told they have no more info, just what was on the tracking service – not exactly helpful. The phone finally turned up 4 days later and I’m very happy with the deal just think the delivery policies etc. need to be clearer. If I needed this phone ASAP I’d have been in a real pickle.

Shahid Razaq
Shahid Razaq

9 months ago

Customer satisfaction
Customer service
Delivery

"Bit misleading with free gifts"

My wife bought a phone that came with a free PS4 which we done so my son could get the console for his birthday. Phone came quickly but the PS4 did not come at same time and sadly didn’t arrive in time for use as a present which was disappointing. I spoke to them and they give me some stuff about gifts are always delivered after the phone etc. etc. I say why it no says that clearly on site? They say it does. Not really happy with the slow gift delivery but all sorted now. Deal is quite expensive cos you are paying for the gift in the monthly line rental too. Lack of communication and clarity from them.

M Davies
M Davies

9 months ago

Customer satisfaction
Customer service
Delivery

"Excellent from MPD"

New phone and contract recently purchased online, after a lot of research Mobile Phones Direct had the best deal. Simple transaction and phone received within 48 hours. Minor problem because the free accessory was not shipped with the phone. The problem was sorted very efficiently after a call to customer services. Very impressed with the attention to detail including call back to confirm how the problem would be resolved.B ased on my experience I'd highly recommend Mobile Phones Direct.

Karl Smith
Karl Smith

10 months ago

Customer satisfaction
Customer service
Delivery

"Best mobile phone deals online by a mile"

Very pleased with Mobile Phones Direct as they saved me about £20 a month. Originally planned on buying from an EE shop but some of the quotes they gave me were sky high and the sales guy was telling me I wouldn’t find anyone to beat them. I decided to look online and stumbled on mobilephonesdirect.co.uk and found a great deal that blew EE out the water. Ordering was easy and delivery perfect. Can’t fault them!

Pousy
Pousy

10 months ago

Customer satisfaction
Customer service
Delivery

"Very Quick Delivery"

Wasn’t sure about using this company after seeing a few negative reviews but the deal they had was far better than the one I could get direct with EE so decided to take a bit of a risk and go for it. I’m glad I did tbh as everything worked well, got next day delivery, the phone I wanted and well within my budget. Great service!

Nicholas Mould
Nicholas Mould

10 months ago

Customer satisfaction
Customer service
Delivery

"Next day delivery means 2 days to them"

I have used mobile phones direct for my last 2 contract phones. Both times they have promised next day delivery and both times they have failed on that promise. First time I was willing to give benefit of the doubt but seen as though it happened again 18 months later I am beginning to think the next day delivery promises are complete BS! My advice to mobilephonesdirect would be don’t give me expectations and then fail to meet them otherwise I will shop elsewhere no matter how good your deals are!

Steve Gibson
Steve Gibson

10 months ago

Customer satisfaction
Customer service
Delivery

"Not the greatest customer service."

I found mobile phones direct a bit poor on the customer service front but the overall experience was ok. They sent me a phone but the wrong SIM card came with it. Spent ages on the phone on hold in some annoying queue system and then was cut off when I was supposedly second in the queue.

Phone was good however and a decent price just hard to get in contact with to resolve it, which it now has been thankfully. Quick to set up the direct debit, not quick to pick up the phone

Big Sam13
Big Sam13

10 months ago

Customer satisfaction
Customer service
Delivery

"Very good customer service"

Really pleased with my experience with mobile phones direct. I ordered a phone but changed my soon after so decided to cancel and change. Customer services were very helpful in sorting everything out for me and changing the deal was as easy as 1 2 3. Got the phone I wanted now and very happy with it.

CHALKYRHINO
CHALKYRHINO

10 months ago

Customer satisfaction
Customer service
Delivery

"Top class service and prices"

I’ve always bought my phones on the high street but decided to give Mobile Phones Direct a go after a mate of mine said their prices were out of this world. Turns out he was right and some of the deals on the iPhone 6 were easily the best I have seen. Decided to take the plunge and ordered one, phone came 2 days after ordering, well packaged and with the SIM card. Setup was easy and I was up and running in no time at all. Safe to say I won’t be using the high street again when I’m due an upgrade. Quality!

Ben
Ben

11 months ago

Customer satisfaction
Customer service
Delivery

"5* Company"

Genuinely can't recommend Mobile Phones Direct enough. Ordered my phone on the 1st, arrived by 10:30 on the 2nd. Excellent communication throughout and hands down the best deals out there for mobile phones I could find anywhere.

Jason
Jason

11 months ago

Customer satisfaction
Customer service
Delivery

"First Class Service"

Very happy with the company, I ordered my phone on the 11th and it arrived the next day along with my free speaker! Customer service has been exceptional, I was kept updated of my entire process via email and I cannot fault them on any part of the transaction. A very trustworthy company, which is rare these days! The website was super easy to use, the delivery super quick and the deal I got was amazing - £19.99 a month for something that would cost me £30 from other companies. I literally have no complaints, this company have exceeded my expectations!

Dean
Dean

11 months ago

Customer satisfaction
Customer service
Delivery

"Excellent Experience"

I had an excellent experience with this Mobile Phones Direct. Taking out the contract was very quick and simple and I had no issues with any of the steps along the way. I found everything went very smoothly. The contract was affordable, and moving my number was simple.

Mikey
Mikey

1 year ago

Customer satisfaction
Customer service
Delivery

"Best deals with gifts"

Mobile Phones Direct gave me a deal on getting my phone and I had it the very next day. It's a blessing that they deliver until 8 as my phone came just as I got in from work. Result.

I didn't do tons of searching but it felt like Mobile Phones Direct had the best offers on gifts with phones. A lot of other sites felt like they were ripping you off with the gifts, so it was nice to have a site that actually gives you something good with your phone. Good prices, good service, and a happy customer.