Mobile Phones Direct

4.4 /5

Company Name: Mobile Phones Direct

Address: Unit 2,k Courtyard Business Centre, Farmhouse Mews, Thatcham, Newbury, Berkshire, RG18 4NW

Email: webshop@mobilephonesdirect.co.uk

Telephone: 0845 470 4000

Visit: www.mobilephonesdirect.co.uk

Mobile Phones Direct Reviews and Experiences

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Showing 1 - 12 of 12 reviews
Shahid Razaq
Shahid Razaq

4 days ago

Customer satisfaction
Customer service
Delivery

"Bit misleading with free gifts"

My wife bought a phone that came with a free PS4 which we done so my son could get the console for his birthday. Phone came quickly but the PS4 did not come at same time and sadly didn’t arrive in time for use as a present which was disappointing. I spoke to them and they give me some stuff about gifts are always delivered after the phone etc. etc. I say why it no says that clearly on site? They say it does. Not really happy with the slow gift delivery but all sorted now. Deal is quite expensive cos you are paying for the gift in the monthly line rental too. Lack of communication and clarity from them.

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M Davies
M Davies

4 days ago

Customer satisfaction
Customer service
Delivery

"Excellent from MPD"

New phone and contract recently purchased online, after a lot of research Mobile Phones Direct had the best deal. Simple transaction and phone received within 48 hours. Minor problem because the free accessory was not shipped with the phone. The problem was sorted very efficiently after a call to customer services. Very impressed with the attention to detail including call back to confirm how the problem would be resolved.B ased on my experience I'd highly recommend Mobile Phones Direct.

Karl Smith
Karl Smith

2 weeks ago

Customer satisfaction
Customer service
Delivery

"Best mobile phone deals online by a mile"

Very pleased with Mobile Phones Direct as they saved me about £20 a month. Originally planned on buying from an EE shop but some of the quotes they gave me were sky high and the sales guy was telling me I wouldn’t find anyone to beat them. I decided to look online and stumbled on mobilephonesdirect.co.uk and found a great deal that blew EE out the water. Ordering was easy and delivery perfect. Can’t fault them!

Pousy
Pousy

2 weeks ago

Customer satisfaction
Customer service
Delivery

"Very Quick Delivery"

Wasn’t sure about using this company after seeing a few negative reviews but the deal they had was far better than the one I could get direct with EE so decided to take a bit of a risk and go for it. I’m glad I did tbh as everything worked well, got next day delivery, the phone I wanted and well within my budget. Great service!

Nicholas Mould
Nicholas Mould

2 weeks ago

Customer satisfaction
Customer service
Delivery

"Next day delivery means 2 days to them"

I have used mobile phones direct for my last 2 contract phones. Both times they have promised next day delivery and both times they have failed on that promise. First time I was willing to give benefit of the doubt but seen as though it happened again 18 months later I am beginning to think the next day delivery promises are complete BS! My advice to mobilephonesdirect would be don’t give me expectations and then fail to meet them otherwise I will shop elsewhere no matter how good your deals are!

Steve Gibson
Steve Gibson

3 weeks ago

Customer satisfaction
Customer service
Delivery

"Not the greatest customer service."

I found mobile phones direct a bit poor on the customer service front but the overall experience was ok. They sent me a phone but the wrong SIM card came with it. Spent ages on the phone on hold in some annoying queue system and then was cut off when I was supposedly second in the queue.

Phone was good however and a decent price just hard to get in contact with to resolve it, which it now has been thankfully. Quick to set up the direct debit, not quick to pick up the phone

Big Sam13
Big Sam13

3 weeks ago

Customer satisfaction
Customer service
Delivery

"Very good customer service"

Really pleased with my experience with mobile phones direct. I ordered a phone but changed my soon after so decided to cancel and change. Customer services were very helpful in sorting everything out for me and changing the deal was as easy as 1 2 3. Got the phone I wanted now and very happy with it.

CHALKYRHINO
CHALKYRHINO

4 weeks ago

Customer satisfaction
Customer service
Delivery

"Top class service and prices"

I’ve always bought my phones on the high street but decided to give Mobile Phones Direct a go after a mate of mine said their prices were out of this world. Turns out he was right and some of the deals on the iPhone 6 were easily the best I have seen. Decided to take the plunge and ordered one, phone came 2 days after ordering, well packaged and with the SIM card. Setup was easy and I was up and running in no time at all. Safe to say I won’t be using the high street again when I’m due an upgrade. Quality!

Ben
Ben

1 month ago

Customer satisfaction
Customer service
Delivery

"5* Company"

Genuinely can't recommend Mobile Phones Direct enough. Ordered my phone on the 1st, arrived by 10:30 on the 2nd. Excellent communication throughout and hands down the best deals out there for mobile phones I could find anywhere.

Jason
Jason

2 months ago

Customer satisfaction
Customer service
Delivery

"First Class Service"

Very happy with the company, I ordered my phone on the 11th and it arrived the next day along with my free speaker! Customer service has been exceptional, I was kept updated of my entire process via email and I cannot fault them on any part of the transaction. A very trustworthy company, which is rare these days! The website was super easy to use, the delivery super quick and the deal I got was amazing - £19.99 a month for something that would cost me £30 from other companies. I literally have no complaints, this company have exceeded my expectations!

Dean
Dean

2 months ago

Customer satisfaction
Customer service
Delivery

"Excellent Experience"

I had an excellent experience with this Mobile Phones Direct. Taking out the contract was very quick and simple and I had no issues with any of the steps along the way. I found everything went very smoothly. The contract was affordable, and moving my number was simple.

Mikey
Mikey

3 months ago

Customer satisfaction
Customer service
Delivery

"Best deals with gifts"

Mobile Phones Direct gave me a deal on getting my phone and I had it the very next day. It's a blessing that they deliver until 8 as my phone came just as I got in from work. Result.

I didn't do tons of searching but it felt like Mobile Phones Direct had the best offers on gifts with phones. A lot of other sites felt like they were ripping you off with the gifts, so it was nice to have a site that actually gives you something good with your phone. Good prices, good service, and a happy customer.