Metrofone Reviews

3.4 /5

Company Name: Metrofone

Address: KTM Online Limited, 7 Treadway Tech Centre, Treadway Hill, Loudwater, High Wycombe, Bucks, HP10 9RS

Email: customerservice@metrofone.co.uk

Telephone: 0333 900 1144

Visit: www.metrofone.co.uk

Metrofone Reviews and Experiences

Customer reviews Write a review

Showing 1 - 9 of 9 reviews
David
David

2 months ago

Customer satisfaction
Customer service
Delivery

"False advertising and poor customer service"

Says free next day delivery, however, despite calling repeatedly my phone still has not been dispatched 3 days after the order was placed. Emails requiring extra details are sent at the end of working hours causing additional days of delay. The customer services initially were friendly. Each time I called they repeatedly stated that they were on the phone to EE and would email me back as soon as they were done, but every time I called again they said they had been busy and would do it straight away, clearly lying that they were on the phone in the first place. That stage was only sorted after I refused to hang up until they had called EE.

I made it very clear to each person I spoke with that I needed the phone urgently, due to leaving my residence a few days after the order. When I finally held on until they called EE I was told I would be receiving my phone the next day, yet low and behold at 5:06 pm just after I was unable to contact them again that day (due to a broken phone, hence the new phone and urgency), I received another email asking for even more information including pictures of valid ID (something that usually requires a phone to take......).

The main reason I choose Metrofone was the next day delivery if ordered before a certain which is clearly false advertising. I would not recommend them after this experience, especially now I am most likely stuck without a replacement phone until I return home despite all their promises. Far better alternatives can be found on uSwitch or by phoning EE directly and seeing if they will match the contract offered on Metrofone.

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Sam
Sam

3 months ago

Customer satisfaction
Customer service
Delivery

"You’ll never get the refund they promise"

Promise to give you a refund of hundreds of pounds if you take out a contract with them but you never get it.

Matt
Matt

3 months ago

Customer satisfaction
Customer service
Delivery

"Did not pay my redemption refund"

After 10 months of taking out a contract I’m still waiting and struggling to get a single penny from this company never mind the £250 I was promised they have so many terms and conditions and tell you that you have missed the deadline to claim.

Graeme
Graeme

6 months ago

Customer satisfaction
Customer service
Delivery

"Excellent deals from Metrofone"

Excellent deals and website great. Delivery next day. Can't do any better than that.

John
John

8 months ago

Customer satisfaction
Customer service
Delivery

"Good service"

Easy ordering process for a new iPhone and easy to track my order once payment is taken. Delivered to the Highlands within a couple of days of ordering. Would definitely use them again as the price was second to none.

Amy
Amy

10 months ago

Customer satisfaction
Customer service
Delivery

"Super quick delivery"

Ordered after 9 pm on Thursday night was told up to 7 days for delivery after Black Friday had caused them some problems. Had the phone at 9.30am Saturday. Great service.

Jamie
Jamie

1 year ago

Customer satisfaction
Customer service
Delivery

"Super Fast Delivery"

Amazing service here - I ordered just after the 8pm deadline on a Friday so wasn’t expecting it to turn up on Saturday.

It did. Well packaged and all worked out of the box.

I’ve always been a little dubious with websites like this, but I checked so many price comparison sites and got the best deal by far. I’m really thrilled with the phone.

Couldn’t recommend them enough.

Derek
Derek

1 year ago

Customer satisfaction
Customer service
Delivery

"Happy with my phone, but cashback bit annoying"

Happy with my new smartphone. Disappointed with cashback by redemption. Don't understand why you should have to claim back the money yourself every 3 or 6 months. Looks as though you are depending on customers forgetting to claim. Why not just pay out the money. Lucky I am on the ball with these things!

Paige
Paige

2 years ago

Customer satisfaction
Customer service
Delivery

"Helpful customer service"

Helpful customer service man who helped me get a phone by putting down a bigger deposit as been struggling with my credit. Wasn't phone I wanted but got a good deal