Company Name: Lycamobile UK
Address: 3rd Floor, Walbrook Building, 195 Marsh Wall, London, E14 9SG
Email: [email protected]
Telephone: 0207 132 0322
Visit: www.lycamobile.co.uk
4 years ago
Bought an iPhone 11 from them. Did not deliver. Took the money out my account. Worst customer service I have ever experienced. Told to wait 24 hours. 24 hours turned to over a month. Money has still not been refunded! Stay away and just pay a bit extra because it is not worth being scammed !!
Find the best mobile phone deals using our easy to use comparison tool. We compare the latest handsets on every UK network and source exclusive deals you won’t find anywhere else.
4 years ago
Tried 3 different pay as you go monthly plans (6gb and lower ones) and got the same unpleasant experiences with all of them namely: Bad signal, Text (long/short) not sending or receiving, can't make international calls even if it was included in the package (voice prompt keep saying insufficient credit), hard to contact customer service and worst of all they steal from you (recently topped up £15 to renew but the bundle was not renewed not until I paid another £15. Sorry Lyca.
5 years ago
Worst Customer Service, You can call them only if you have a balance on Lyca mobile and you can't call from any other number. If top-up not updated, you can't call them as there is no balance to make the call.
They can reply to your email after 3 days, but with useless information.
5 years ago
Bought 20GB plan and the speed was absolutely terrible felt like I was browsing on 2G but signal showed I was on 3G could not get 4G as their signal was so weak. Voice calls sounded like I was talking under water.
Was very hard to contact customer services and cancel my sim they automatically set you up on recurring payments so you can be billed if you are not careful.
5 years ago
Absolutely terrible service from Lyca aka Liar Mobile. I bought a starter pack, followed the instructions. SIM was invalid. Called the helpline, 30 minutes later finally got through someone, they did what I did and then told me the SIM card is invalid. Really?? Didn't I just tell you that. Still waiting for a refund.
6 years ago
Awful customer service from Lyca Mobile, impossible to top up online, can't find a voucher in any of the stores, and hard to ever get in contact with them. Do not use is my recommendation!
