Fonehouse

4 /5

Company Name: Fonehouse

Address: KTM Online Limited, 7 Treadway Tech Centre, Treadway Hill, Loudwater, High Wycombe, Bucks, HP10 9RS

Email: customerservice@fonehouse.co.uk

Telephone: 0333 900 1133

Visit: www.fonehouse.co.uk

Fonehouse Reviews and Experiences

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Showing 1 - 14 of 14 reviews
Laura
Laura

6 days ago

Customer satisfaction
Customer service
Delivery

"Fast delivery"

Super fast delivery of my new iPhone XS and a really good deal which my current phone provider couldn’t even match (and they admitted when speaking to them on the phone when cancelling my existing contract that this was a great deal but also tried to tell me using resellers is a bad idea lol). Secure and speedy delivery with DPD. Very happy and would recommend!!

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Chris
Chris

2 weeks ago

Customer satisfaction
Customer service
Delivery

"Would recommend"

I would and have recommended Fonehouse to my friends. I received my new mobile within 2 days and saved myself a lot of money over going through the service provider.

Kelly
Kelly

3 weeks ago

Customer satisfaction
Customer service
Delivery

"Excellent Service"

Excellent service, I ordered a Samsung S9 on a Saturday evening and received phone Monday morning. Highly recommend fonehouse, great company.

Darren
Darren

1 month ago

Customer satisfaction
Customer service
Delivery

"Really good service – happy customer here"

I found Fonehouse and their sales advisor, Jess to be exceptionally professional and helpful. I was in a quite a hurry when ordering my phone. I was a little reluctant in using Fonehouse only because what you see on the internet and also I have been with a direct Vodafone customer for over 20 years. However, her service was exceptionally professional, courteous and made the order very clear and put my mind at rest. I have received the phone the very next day as promised and all seems ok. Paperwork included from Fonehouse detailing what I need to do and also the agreed terms. Happy customer!

Adam
Adam

2 months ago

Customer satisfaction
Customer service
Delivery

"Great Service"

Had a mixed experience with Fonehouse. I wanted an iPhone X and found one easily enough on their website, just a couple of clicks and no fuss. Their website promised "free next-day delivery" if I ordered by 20:00. I actually completed my order just a wee bit after 8, so thought it might be delayed. But no, courier turned up the next morning with my phone.

Only issue was no SIM Card, so I got back on their website and dug-up their support email thinking it was going to be a nightmare to fix. However, was pleasantly surprised — very nice girl called Claire emailed me back within the hour and it was all sorted by the next day.

Things can always go wrong, but it's nice when a company takes ownership of their mistakes and puts them straight without any faffing about. So kudos & thanks to Claire!

Craig WW
Craig WW

2 months ago

Customer satisfaction
Customer service
Delivery

"As expected"

My experience with Fonehouse was pretty run of the mill really. I bought a Samsung Galaxy S8 Plus from their website, the black 64GB model to be exact. The deal was reasonable (£80 for the handset, twenty four months at £33, unlimited minutes and texts, and twenty gig of data), with free delivery. It arrived in one piece, and worked out of the box. No problems since. So, Fonehouse, nothing special but reliable enough, and they did what they said they would do. In the end, what else do you need from a mobile phone company?

Carole
Carole

2 months ago

Customer satisfaction
Customer service
Delivery

"Bad service and communication"

I ordered a black Samsung note 8 on 11/7/18 online, with free delivery the next day and the promise of a confirmation email, I received a link to login to their website.
12/7/18 still no confirmation email or new phone, I contacted them and was advised that they had to send the phone to Vodafone to get the sim installed and it would arrive on 13/7/18.
16/7/18 I contacted them and was told that there had been a problem with the Vodafone connection software but they expected it to be sorted and would send an email to update me and that I was a priority. I did not receive an email.
17/7/18 contacted them and was advised that they had been very busy over the weekend therefore it would take longer to process my order and on top of that they had no black phones so if I wanted it quicker I had to get a gold phone, when pushed on delivery date they confirmed 19/20 July, a week after I ordered. I cancelled the order.
Then the post arrived and a letter from Vodafone confirming the info regarding my plan contract start date 12/7/18 hmmm!! Now I have had to contact Vodafone, who were very helpful, but I have to contact them again once my direct debit has been taken so I can be refunded.

Mrs Wendy smith
Mrs Wendy smith

2 months ago

Customer satisfaction
Customer service
Delivery

"Disgrace"

I have sent numerous emails about my handset and get no replies so I have sent it back at the cost of £10. I am still waiting for a link to send proof of posting doubt I will get one so don't even say you haven't received it I would NEVER order from you again

matt
matt

2 months ago

Customer satisfaction
Customer service
Delivery

"what customer care?"

'Next Day' Delivery...

The site claims to have a next day delivery service... this is far from the truth.

Having ordered my phone well before the previous day cut-off time for next day delivery, i contacted the company via Facebook to check the status of my order. I was then told that the phone 'should' be with me the following day, meaning that i'd receive the phone 2 days after ordering it.

This may not seem like a big problem to some people, but to me this is a trades description violation. I ordered the phone on the condition that i would receive it the next day, as clearly stated online.

Having not even accepted an apology, and a very lackadaisical email from the customer 'care' team im rather annoyed with the arrogance that my order will now 'hopefully' be with me 3 days after it should have.

Having read several reviews online, i see that i am not the only one. I have requested that they change their descriptions on their website as it is VERY misleading.

Would not recommend.

Nigel
Nigel

4 months ago

Customer satisfaction
Customer service
Delivery

"Best Deal I Could Find"

I waited a few weeks before writing my review of Fonehouse just to make sure there weren't any problems. I purchased a Galaxy Note 8 on EE and it's been great. I read a few negative reviews of Fonehouse but decided to take the plunge as the deal was very good. I'm glad I did, 129 up front and £33 a month for 8GB with unlimited minutes and texts. Fast delivery with no issues at all. Would definitely use again.

Jackie H
Jackie H

4 months ago

Customer satisfaction
Customer service
Delivery

"Best Prices around at Fonehouse"

This company offer the absolute best prices in the UK and I compared pretty much every retailer! Very smooth and simple process from ordering the phone to having the handset in my hands the very next day. I would highly recommend. 5 stars all the way.

Linda
Linda

4 months ago

Customer satisfaction
Customer service
Delivery

"Top Class Service"

I want to leave this review especially due to the top class services provided by the customer service staff at Fonehouse.

Unfortunately, the phone was delivered damaged and their team have been outstanding in rectifying this, replacement arriving tomorrow in time to start my new job. I can’t thank you guys enough for all of your help today. First class company!

Susan
Susan

5 months ago

Customer satisfaction
Customer service
Delivery

"Unbeatable deals"

This is the second time I've used fonehouse now in as many weeks and can honestly say they are second to none.

Unbeatable deals even when I've rung the networks direct they can't match. Ordered Monday received Tuesday with fully traceable delivery. Wouldn't hesitate to recommend thanks.

Saz
Saz

6 months ago

Customer satisfaction
Customer service
Delivery

"Best EE deals around"

Ordered my phone from fonehouse because they had the best deals on EE. Delivered quick but had a few issues porting my number. Think they are fairly new to the market as I've not heard of them before but overall I would use them again.