Carphone Warehouse

5 /5

Company Name: Carphone Warehouse

Address: PO Box 375, Southampton, SO30 2PU

Telephone: 0370 111 6565

Visit: www.carphonewarehouse.com

Carphone Warehouse Reviews and Experiences

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Showing 1 - 3 of 3 reviews
Sylvie Dwyer
Sylvie Dwyer

1 month ago

Customer satisfaction
Customer service
Delivery

"Helpful Live Chat"

I ordered a new mobile deal via CPW last week. Customer service was excellent throughout on live chat which popped up during browsing, great advice and help to get the best possible phone for me. The ordering itself was easy, and the customer service rep kept me up-to-date. Delivery was quick and had no problems.

Salah88
Salah88

1 month ago

Customer satisfaction
Customer service
Delivery

"Exceptional Customer Service"

There are several things about my experience with Carphone Warehouse that made it an excellent one.

I found a cheaper deal and informed them and they not only matched the deal as promised, but did it quickly after I provided proof.

The customer service was exceptional. I called with a query about billing and a lovely representative of the company guided me through the process, even though I was transferred twice, I never had to repeat myself.

The website is easy to use and helpful, I've only had to call them up once, every other query I've had has been answered using the FAQ.

Dean
Dean

1 month ago

Customer satisfaction
Customer service
Delivery

"iPhone 7 Purchase"

I recently purchased a iPhone 7 from Carphone Warehouse and found the whole process really easy. Their website has clear instructions and there is a plethora of information on both the handsets and the various contracts available. There is also an option to speak to their customer service team if necessary, and I found this particularly useful when I queried the terms of the contract I was interested in.

Delivery was super quick too and my phone arrived much faster than I expected. I've not even mentioned the phone I purchased yet, but that everything I expected and more. Overall a fantastic service and my new favourite online experience!