Carphone Warehouse

3.6 /5

Company Name: Carphone Warehouse

Address: PO Box 375, Southampton, SO30 2PU

Telephone: 0370 111 6565

Visit: www.carphonewarehouse.com

Carphone Warehouse Reviews and Experiences

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Showing 1 - 15 of 16 reviews
Steve
Steve

2 hours ago

Customer satisfaction
Customer service
Delivery

"Bad delivery experience"

Bad delivery experience through DPD.

Delivery was expected next day but didn’t arrive despite waiting in all day. Decided to try and deliver on a different day when I was at work and wouldn’t accommodate any time choice from me. Had to collect from 16 miles away or wait a week for an appropriate delivery slot. Poor service and needs reviewing.

Phone all ok when finally received.

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Adrian
Adrian

1 week ago

Customer satisfaction
Customer service
Delivery

"Slight problem"

The only problem I had was when I asked for my Emergency Services discount to be added to my account, I was told to go directly to EE as Carphone Warehouse did not do the discount. I phoned EE and they told me that because I had got my phone through the CPW, I was not entitled to the discount. Not ideal and not made clear so I will be leaving when my contract ends.

Tim
Tim

3 weeks ago

Customer satisfaction
Customer service
Delivery

"Good service"

The staff member that I spoke to on live chat was extremely helpful and was very professional and helped me order the specific colour phone that I wanted. Thank you. Delivery driver a little unhelpful, however!

Kayley
Kayley

1 month ago

Customer satisfaction
Customer service
Delivery

"Awful customer service"

Most awful customer service ever.
We traded in a phone which was in brilliant condition. Always had a case on, less than a year old always had a screen protector.

First of all, it took us 2 weeks of constant ringing up and arguing with them about a phone they had received but were denying they had after chasing down royal mail who clarified it has been delivered and they had CCTV or us posting it they finally said they had received it.

Every time we rang up they would argue and argue, they would snigger and laugh, one man even kept putting the phone down on us. I would never recommend ever dealing with them.

After they said we could only have 110 for the phone and not 410 because it was apparently not a working phone, we asked them to send it back. When it was returned to us the screen was full of scratches, still switched on ok etc but it had deep scratches. When I rang up to complain the woman said it would have to be the trade in team who dealt with it and would call me back within 72hrs.

Still waiting over a week later. Absolutely ridiculous, they don't deserve to be in business.

Laura
Laura

1 month ago

Customer satisfaction
Customer service
Delivery

"No Aftercare"

They are all over you at the beginning to coax a good review from you and then no aftercare whatsoever. Staff in the store have no idea what they're doing and tell you to phone customer service, who don't hesitate to pass the buck back to staff in store (as if it's my job to keep going between the two to get it sorted). No intention of resolving the matter. Clearly disinterested. Advised I'd get an email. Three weeks later and nothing. Pathetic really.

Mr Blackman
Mr Blackman

2 months ago

Customer satisfaction
Customer service
Delivery

"Good ordering process, expensive accessories"

I ordered my Pay Monthly phone contract via the Carphone Warehouse website. easy enough to collect from my local store, the staff who served me were brilliant, however. Other than that the service was great. Great prices on the phones but the accessories I found were quite over priced.

Sheila
Sheila

2 months ago

Customer satisfaction
Customer service
Delivery

"Important information not given to me"

Very personable and knowledgeable young lady who dealt with me on live chat. Unfortunately, she omitted to tell me I would have to pay over £98 to leave my current contract with O2. The bill came as a very nasty surprise.

Gecko
Gecko

3 months ago

Customer satisfaction
Customer service
Delivery

"Good choice of sim only deals"

As someone who buys their phones outright, I was just looking for a SIM only contract. There are so many options in terms of deals, so you can find one that really suits you very easily on the website. It is very easy to browse and compare the contracts and happy with the deal I got with plenty data on O2.

Sonia
Sonia

3 months ago

Customer satisfaction
Customer service
Delivery

"Horrendous!"

By far the worst company I have ever come across. Don’t go anywhere near them. The most deplorable customer service I have ever encountered. I have spent hours on the phone to them yet nothing ever seems to get recorded on their system and you have to keep going over the same thing repeatedly - that’s if you manage to speak to them and they don’t hang up on you. Everyone gives conflicting advice and you spend an eternity on hold. One serious word of warning - DO NOT trade in your phone by post. Regardless of how immaculate the condition and how safe the packaging they will tell you it’s damaged. NEVER EVER AGAIN!!!!

S Markham
S Markham

3 months ago

Customer satisfaction
Customer service
Delivery

"Happy with my recent purchase from Carphone Warehouse"

I recently made an online purchase of a Samsung Galaxy S9 with a pay monthly tariff through Carphone Warehouse. I found the process very easy, all of the available deals were very simply laid out and I felt that I could compare different options with ease. Checking out was simple and I was able to take advantage of a one-hour delivery window, which was surprisingly accurate! All in all, I'm very satisfied with the service and can't wait to use my new phone.

Rose
Rose

6 months ago

Customer satisfaction
Customer service
Delivery

"Lies rubbish"

I am disgusted with they customer service. I have been waiting on a cheque since 11th April and all I get is being fobbed off. They modern day crooks. Hate the day I did business with them.

Colin
Colin

7 months ago

Customer satisfaction
Customer service
Delivery

"Great company!"

I live in a small village in rural England, and the nearest mobile phone shop is over an hour away. So when I needed to purchase a new mobile phone, buying online was my only real option. I decided to shop online through Carphone Warehouse's website and was delighted at the experience. Their website has plenty of information about all available mobile phones and their plans. I was surprised to find that they offer next-day delivery, even to my village which is quite out of the way! By buying online, I saved a significant amount of time and petrol.

J Fisher
J Fisher

7 months ago

Customer satisfaction
Customer service
Delivery

"Excellent Service"

Just purchased the latest Google Nexus phone on contract.

The experience couldn't have been any better. The live chat person was very helpful, told her I was looking for a high-end phone with a great camera with an affordable monthly rate. Straight away she knew what phones would work for my budget.

I wanted to transfer my existing number to a new network and she was able to take me step by step through the process and explained how long I could expect the transfer to take.

I was there online for about 30 minutes altogether, including placing my order, which got delivered to me exactly when the sales rep said it would. Phone arrived in mint condition, looked to be well packaged and protected.

Overall I had a great experience, Would use them again.

Sylvie Dwyer
Sylvie Dwyer

8 months ago

Customer satisfaction
Customer service
Delivery

"Helpful Live Chat"

I ordered a new mobile deal via CPW last week. Customer service was excellent throughout on live chat which popped up during browsing, great advice and help to get the best possible phone for me. The ordering itself was easy, and the customer service rep kept me up-to-date. Delivery was quick and had no problems.

Salah88
Salah88

8 months ago

Customer satisfaction
Customer service
Delivery

"Exceptional Customer Service"

There are several things about my experience with Carphone Warehouse that made it an excellent one.

I found a cheaper deal and informed them and they not only matched the deal as promised, but did it quickly after I provided proof.

The customer service was exceptional. I called with a query about billing and a lovely representative of the company guided me through the process, even though I was transferred twice, I never had to repeat myself.

The website is easy to use and helpful, I've only had to call them up once, every other query I've had has been answered using the FAQ.