Smartphone Company Reviews

4 /5

Company Name: Smartphone Company

Address: Unit 2, Courtyard Business Centre, Farmhouse Mews, Thatcham, Newbury, Berkshire, RG18 4NW

Email: [email protected]

Telephone: 0345 470 4000

Visit: www.smartphonecompany.co.uk

Smartphone Company Reviews and Experiences

Customer reviews Write a review

Showing 1 - 10 of 10 reviews
Mike
Mike

5 years ago

Customer satisfaction
Customer service
Delivery

"Phone did not work, could not get support to fix it"

The phone I ordered did not work and I could not get support from them to fix it. They just didn't answer my emails.

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Shelley
Shelley

5 years ago

Customer satisfaction
Customer service
Delivery

"Super quick deliver"

Literally had my new iPhone in less than 24hrs. Excellent communication too.

Becca
Becca

5 years ago

Customer satisfaction
Customer service
Delivery

""

Great service from Smartphone Company. I would highly recommend them and have used their other site Mobile Phones Direct before. Phone came next day. Took 16 hrs from point of order to being in my hands.

Dean
Dean

5 years ago

Customer satisfaction
Customer service
Delivery

"Cashback not paid"

Cashback should be done automatically. Expecting customers to remember which bills to send is too difficult. How was I supposed to what was needed? I should be told.

Ross
Ross

5 years ago

Customer satisfaction
Customer service
Delivery

"Good deal with Smartphone Company"

I bought the Huawei Mate 20 Pro via Smartphone Company's Cyber Monday deal. The phone came one day late, but I was aware of the delay and kept informed by the company, explaining why. Since then, I had no issues, the phone came exactly as expected, in a brand new condition. This is my third contract with this company and I highly recommend them.

Cieran
Cieran

5 years ago

Customer satisfaction
Customer service
Delivery

"Fantastic Service"

Fantastic service from the Smartphone Company, ordered after 5pm Friday, delivered 11am Saturday morning. Not only that it's the best price by a long way for the phone and deal I was looking for.

Antz
Antz

6 years ago

Customer satisfaction
Customer service
Delivery

"The service was superb however"

The service was superb however your choice of courier let you down. For some reason, the DPD driver can never find our house. Other than that good service.

Bobby
Bobby

6 years ago

Customer satisfaction
Customer service
Delivery

"Received the phone in less than 24hrs"

Received the phone in less than 24hrs, fast and easy to use process. Can't ask for any more than that! 5*

Gary Potter
Gary Potter

6 years ago

Customer satisfaction
Customer service
Delivery

"Awesome deal but delivery slow"

I was drawn to The Smart Phone Company by the low mobile prices in comparison to other sites out there. So I decided to order the iPhone 6s on a 24 month contract. I think it is a pretty good value for your money since you get 4gb data and 2000 UK minutes (which is more than one would ever need). I only had one problem with the delivery, maybe they were overwhelmed by the number of online orders, but my phone took three days to reach me, instead of one day, as they advertise on the site.

Christine
Christine

6 years ago

Customer satisfaction
Customer service
Delivery

"Easy process"

The Smartphone Company make buying a smartphone simple and painless. Their site is easy to navigate, with plenty of tempting deals available and an informative blog section. I liked the countdown banner indicating how quickly you could receive the phone if you ordered it within a certain period of time; my phone did indeed arrive three days later (there's an order tracker too). In addition, my queries were answered quickly and pertinently by the customer service team. I would use them again when my contract expires!